Well done AY - positive feedback / thank you thread
Aug 8, 2023, 9:29 am
#887
Join Date: Aug 2013
Location: HEL
Programs: AY+ plat / SK EBG
Posts: 37
Thanks AY for covering my own mistake. Forgot to gift 2 AY gold before their expiry while being focused on travelling by trains and ferries... Two weeks later remembered it. Called and asked. In an hour got a call back, that I had a couple of days to gift them. So now wife and daughter are happy campers.
Aug 12, 2023, 2:51 am
#888
Join Date: Aug 2010
Location: Seat 1L these days :)
Programs: AF Platinum/AY LUMO/SK EBG/baEC S/HYATT Globalist/MR LTP/A3 *G/HH Dia/IHG plat
Posts: 8,010
A very positive Uprise today at HEL great service and great attention to detail, unfortunately thats all I can say due to circumstances
but made me feel very Lumo positive today and Finnair positive a place I have not been in awhile 🤣🤣
but made me feel very Lumo positive today and Finnair positive a place I have not been in awhile 🤣🤣
Aug 12, 2023, 11:18 pm
#889
Join Date: Sep 2010
Location: HELsinki
Programs: BONVOY Lifetime Platinum , Ay Platinum, Hhonors Diamond
Posts: 152
Plat WA service salute again.
Made a mistake in my award booking last night and realised it only after confirmation. Tried to call plat line and were told that Finnish service ends nowadays at 7Pm (has it been like this for long?). Bulgarian phone line not answerd in 15min wait, so decided to send message to WA.
Answer from Ay promptly at 7.00AM when they open the service and case was closed at 7.05, fantastic option!
Made a mistake in my award booking last night and realised it only after confirmation. Tried to call plat line and were told that Finnish service ends nowadays at 7Pm (has it been like this for long?). Bulgarian phone line not answerd in 15min wait, so decided to send message to WA.
Answer from Ay promptly at 7.00AM when they open the service and case was closed at 7.05, fantastic option!
Aug 13, 2023, 5:48 am
#890
Ambassador: Finnair Plus
Join Date: Apr 2011
Location: HEL
Programs: AY+ Plat, HHonors Diamond, Hyatt Discoverist, Priority Club Plat Amb, Miles and Smiles Elite
Posts: 5,313
I am tempted to say it's been like this always, but not 100% sure. In any case, it's been like this for quite some time.
Aug 13, 2023, 5:51 am
#891
Join Date: May 2013
Location: HEL
Programs: AY Plat (OWE), SK EBG (*A Gold), KQ Plat (STE+), Accor Plat
Posts: 3,158
Aug 13, 2023, 6:06 am
#893
Ambassador: Finnair Plus
Join Date: Apr 2011
Location: HEL
Programs: AY+ Plat, HHonors Diamond, Hyatt Discoverist, Priority Club Plat Amb, Miles and Smiles Elite
Posts: 5,313
Aug 31, 2023, 2:06 am
#894
Join Date: Jan 2014
Location: HEL/ARN/JFK/ORD/SFO
Programs: BAEC Gold
Posts: 85
Not sure when Finnair moved back to T2 at Stockholm Arlanda since haven't flown here after January but really appreciate this move. The refreshed T2 lounge is so much better than the one at T5. Nice food offering: crispy bacon and sacrambled eggs for breakfast, spacious, quiet and calm. Well done Finnair, although it actually might very well be the airport operator Swedavia which share the gates and terminals.
Sep 7, 2023, 3:42 am
#895
Join Date: Jan 2006
Location: Helsinki-Vantaa APT, Finland
Programs: AY LUMO
Posts: 6,074
Yesterday we had BKK-HEL with Mrs LGG in PE and due to crazy departure time of AY142 I did not sleep before going to Suvarnabhumi.
10 minutes before boarding started, I checked ExpertFlyers changes on that flight. Suddenly our seats on row 21 were released and we were moved to row 1.
That was absolutely great, good sleep but sitting is still terrible on these low cost -seats
10 minutes before boarding started, I checked ExpertFlyers changes on that flight. Suddenly our seats on row 21 were released and we were moved to row 1.
That was absolutely great, good sleep but sitting is still terrible on these low cost -seats
Sep 7, 2023, 4:20 am
#896
Original Poster
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,622
Yesterday we had BKK-HEL with Mrs LGG in PE and due to crazy departure time of AY142 I did not sleep before going to Suvarnabhumi.
10 minutes before boarding started, I checked ExpertFlyers changes on that flight. Suddenly our seats on row 21 were released and we were moved to row 1.
That was absolutely great, good sleep but sitting is still terrible on these low cost -seats
10 minutes before boarding started, I checked ExpertFlyers changes on that flight. Suddenly our seats on row 21 were released and we were moved to row 1.
That was absolutely great, good sleep but sitting is still terrible on these low cost -seats
Or wait, did they split your res -> 21+21=1+41? 😜
Sep 7, 2023, 4:59 am
#897
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,208
Sep 7, 2023, 7:54 am
#898
Join Date: Aug 2010
Location: Seat 1L these days :)
Programs: AF Platinum/AY LUMO/SK EBG/baEC S/HYATT Globalist/MR LTP/A3 *G/HH Dia/IHG plat
Posts: 8,010
BKK remains my ONLY LH opup to date 
one ARN-HEL gate or actually when I was allready in my seat upgraded to J and one MAD-LHR upgrade very sad considering how long I have been playing the game and considering how long I flew Y only 🤣🤔
one ARN-HEL gate or actually when I was allready in my seat upgraded to J and one MAD-LHR upgrade very sad considering how long I have been playing the game and considering how long I flew Y only 🤣🤔
Sep 8, 2023, 4:29 am
#899
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
Kudos to AY for providing access to the showers in the non-Schengen lounge without having to ask the lounge staff for permission to use them.
Sep 8, 2023, 12:49 pm
#900
Join Date: Apr 2010
Location: HEL
Programs: AY Platinum (OWE), HHonors Gold
Posts: 210
I found the concept a tad confusing compared to the staff choreographed ones. Am I just slow on the uptake or was the user experience fluid?