Redeemed suite upgrade cert, reservation not updated?
Oct 30, 2015, 5:57 pm
#1
Original Poster
Join Date: May 2012
Posts: 470
Redeemed suite upgrade cert, reservation not updated?
Hi all,
I redeemed a suite upgrade cert today for a stay next year, but the reservation details when I pull the res online still shows the original room booked.
Is this normal? I cannot recall from past cert use.
Thanks,
I redeemed a suite upgrade cert today for a stay next year, but the reservation details when I pull the res online still shows the original room booked.
Is this normal? I cannot recall from past cert use.
Thanks,
Oct 30, 2015, 6:32 pm
#2
FlyerTalk Evangelist
Join Date: May 2009
Location: FRA / YEG
Programs: AC Super Elite, Radisson Platinum, Accor Platinum
Posts: 11,874
Sometimes the res is updated, sometimes it isn't.
Sometimes I get an e-mail showing the upgraded room/suite category, sometimes I don't.
If you want to be 100% sure, I'd suggest sending the hotel an e-mail.
Oct 30, 2015, 7:41 pm
#3
Suspended
Join Date: Jun 2009
Location: YYZ
Programs: AC E50K (*G) WS Gold | SPG/Fairmont Plat Hilton/Hyatt Diamond Marriott Silver | National Exec Elite
Posts: 19,284
That's quite common IME. The Fairmont IT system is far from perfect.
Sometimes the res is updated, sometimes it isn't.
Sometimes I get an e-mail showing the upgraded room/suite category, sometimes I don't.
If you want to be 100% sure, I'd suggest sending the hotel an e-mail.
Sometimes the res is updated, sometimes it isn't.
Sometimes I get an e-mail showing the upgraded room/suite category, sometimes I don't.
If you want to be 100% sure, I'd suggest sending the hotel an e-mail.
It's 50/50 for me. Sometimes it shows up, sometimes it doesn't.
Oct 30, 2015, 8:08 pm
#4
Join Date: Jan 2011
Location: YYZ
Programs: Accor ALL Diamond, AC Aeroplan 25K, Nexus/GE
Posts: 2,735
I haven't had a reservation show the upgraded room online in a few years. If you call in and explain your concern, they will agree it's a known problem and send you a confirmation by e-mail that shows the upgrade.
Nov 2, 2015, 1:29 pm
#6
Join Date: Mar 2015
Location: Canada
Programs: A3*G, Fairmont Pl, Accor Pl, SPG Platinum, Marriott Platinum, Amex Platinum
Posts: 182
I can confirm that this happened to me last week. Upgraded to a suite with a certificate but online registrations was still showing normal room. Called in and was assured that I was booked in a suite.
Got my early arrival e-mail today showing confirmation in a suite.
Got my early arrival e-mail today showing confirmation in a suite.
Nov 7, 2015, 9:13 pm
#7
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,140
I've never had upgrades show up online, but they're always there when we check in.