FlyerTalk Forums - View Single Post - Redeemed suite upgrade cert, reservation not updated?
Old Oct 30, 2015, 7:41 pm
  #3  
superangrypenguin
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Join Date: Jun 2009
Location: YYZ
Programs: AC E50K (*G) WS Gold | SPG/Fairmont Plat Hilton/Hyatt Diamond Marriott Silver | National Exec Elite
Posts: 19,284
Originally Posted by Jasper2009
That's quite common IME. The Fairmont IT system is far from perfect.

Sometimes the res is updated, sometimes it isn't.
Sometimes I get an e-mail showing the upgraded room/suite category, sometimes I don't.

If you want to be 100% sure, I'd suggest sending the hotel an e-mail.
Or calling Fairmont.

It's 50/50 for me. Sometimes it shows up, sometimes it doesn't.
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