Originally Posted by
pickles1107
Hi all,
I redeemed a suite upgrade cert today for a stay next year, but the reservation details when I pull the res online still shows the original room booked.
Is this normal? I cannot recall from past cert use.
Thanks,
That's quite common IME. The Fairmont IT system is far from perfect.
Sometimes the res is updated, sometimes it isn't.
Sometimes I get an e-mail showing the upgraded room/suite category, sometimes I don't.
If you want to be 100% sure, I'd suggest sending the hotel an e-mail.