EU flight change- compensation/refund rules
Feb 14, 2009 | 11:57 am
#1
Original Poster
Join Date: Jul 2007
Location: Expat in SIN
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EU flight change- compensation/refund rules
HI there!
I made a booking for an FB flight from SOF to LHR for June.
My SOF-LHR flight was supposed to depart at 06:00 and now has been moved to 06:25. This is not a problem.
However, my LHR-SOF return flight has been moved from 22:35 to 17:05, which is a major change as well as an inconvinice.
I was not made aware of either change and found out by accident (browsing the airlines website)
What are the EU regulations for this? Are there compensation rules or refund rules?
I have e-mailed the airline and simply asked for an upgrade.
I made a booking for an FB flight from SOF to LHR for June.
My SOF-LHR flight was supposed to depart at 06:00 and now has been moved to 06:25. This is not a problem.
However, my LHR-SOF return flight has been moved from 22:35 to 17:05, which is a major change as well as an inconvinice.
I was not made aware of either change and found out by accident (browsing the airlines website)
What are the EU regulations for this? Are there compensation rules or refund rules?
I have e-mailed the airline and simply asked for an upgrade.
Feb 14, 2009 | 12:02 pm
#3
FlyerTalk Evangelist
Join Date: Jul 2003
Posts: 11,377
Good luck with that upgrade. 
Yes, there are rules, as established by EU 261/2004:
http://ec.europa.eu/transport/passengers/air/air_en.htm
However, since this isn't until June, you aren't entitled to compensation. You could get a refund and cancel, though.
Your best bet is to try to look at flight schedules to see if there is another option that you could suggest for rebooking that would better meet your needs.
Yes, there are rules, as established by EU 261/2004:
http://ec.europa.eu/transport/passengers/air/air_en.htm
However, since this isn't until June, you aren't entitled to compensation. You could get a refund and cancel, though.
Your best bet is to try to look at flight schedules to see if there is another option that you could suggest for rebooking that would better meet your needs.
Feb 14, 2009 | 12:31 pm
#4
Join Date: Jan 2006
Programs: AA Exp
Posts: 852
Good luck with that upgrade.
Yes, there are rules, as established by EU 261/2004:
http://ec.europa.eu/transport/passengers/air/air_en.htm
However, since this isn't until June, you aren't entitled to compensation. You could get a refund and cancel, though.
Your best bet is to try to look at flight schedules to see if there is another option that you could suggest for rebooking that would better meet your needs.
Yes, there are rules, as established by EU 261/2004:
http://ec.europa.eu/transport/passengers/air/air_en.htm
However, since this isn't until June, you aren't entitled to compensation. You could get a refund and cancel, though.
Your best bet is to try to look at flight schedules to see if there is another option that you could suggest for rebooking that would better meet your needs.
Would the OP than have been entitled to compensation?
Feb 14, 2009 | 12:42 pm
#5
FlyerTalk Evangelist
Join Date: Jul 2003
Posts: 11,377
Slightly OT, but what would have happened if the OP had not contacted the airline and the airline had not contacted the OP before the flight, and the OP just showed up two hours before the (original) 22:35 flight that already left at 17:05?
Would the OP than have been entitled to compensation?
Would the OP than have been entitled to compensation?
Many airlines, though, have a tendency to wait until the last minute to make calls notifying pax of changes (right before that 14 day window)--so it's highly likely the OP would have received a call in May/June.
