Apr 26, 2020, 5:29 am
Last edit by: DYKWIA
To request a refund / voucher or keep your ticket open for 24 months, use the following link :-
https://www.emirates.com/ae/english/...efund-request/
https://www.emirates.com/ae/english/...efund-request/
Emirates cancellations - refunds/vouchers
Mar 29, 2020, 10:30 pm
#16
Join Date: Aug 2019
Location: Zurich
Programs: Skywards Silver
Posts: 138
I have a question about this voucher - if I cancel a $1000 emirates flight to get a voucher, can the voucher be applied to 2 separate emirates bookings of $500 each?
The reason is that I might have to cancel a pretty expensive emirates flight, and I no longer have the need to fly that expensive route - but can probably use the voucher on my typical route which is half the price.
The reason is that I might have to cancel a pretty expensive emirates flight, and I no longer have the need to fly that expensive route - but can probably use the voucher on my typical route which is half the price.
’You can use the travel voucher throughout the year for multiple transactions if you wish to (up to its value)’.
Mar 29, 2020, 11:29 pm
#17
Ambassador, Emirates
Join Date: Mar 2006
Location: LGW / AMS / CPT
Programs: SA KL BA EK
Posts: 4,273
I have a question about this voucher - if I cancel a $1000 emirates flight to get a voucher, can the voucher be applied to 2 separate emirates bookings of $500 each?
The reason is that I might have to cancel a pretty expensive emirates flight, and I no longer have the need to fly that expensive route - but can probably use the voucher on my typical route which is half the price.
The reason is that I might have to cancel a pretty expensive emirates flight, and I no longer have the need to fly that expensive route - but can probably use the voucher on my typical route which is half the price.
Mar 30, 2020, 4:38 am
#18
Ambassador, Emirates
Join Date: Mar 2006
Location: LGW / AMS / CPT
Programs: SA KL BA EK
Posts: 4,273
Mar 30, 2020, 8:39 am
#19
Original Poster
Join Date: Oct 2018
Programs: Skywards
Posts: 238
Mar 30, 2020, 8:59 am
#20
Join Date: Mar 2020
Posts: 9
.According to the website:
Travel vouchers are valid for one year from date the voucher was issued and can be used for any Emirates product or service.
Does this mean that the flights have to be within one year, or must be booked within 1 year? i.e if I get a voucher in April 2020 can I use it in March 2021 to book a flight in September 2021?
Travel vouchers are valid for one year from date the voucher was issued and can be used for any Emirates product or service.
Does this mean that the flights have to be within one year, or must be booked within 1 year? i.e if I get a voucher in April 2020 can I use it in March 2021 to book a flight in September 2021?
Mar 30, 2020, 10:26 am
#21
Suspended
Join Date: Dec 2019
Location: EK1 ML5A ;-)
Programs: EK iO
Posts: 699
.According to the website:
Travel vouchers are valid for one year from date the voucher was issued and can be used for any Emirates product or service.
Does this mean that the flights have to be within one year, or must be booked within 1 year? i.e if I get a voucher in April 2020 can I use it in March 2021 to book a flight in September 2021?
Travel vouchers are valid for one year from date the voucher was issued and can be used for any Emirates product or service.
Does this mean that the flights have to be within one year, or must be booked within 1 year? i.e if I get a voucher in April 2020 can I use it in March 2021 to book a flight in September 2021?
Mar 30, 2020, 10:31 am
#22
Join Date: Mar 2020
Posts: 9
I saw it somewhere as well but I think it said unused vouchers could be extended another 12 months. Wonder what the situation is with part used vouchers.
Mar 30, 2020, 1:21 pm
#23
Original Poster
Join Date: Oct 2018
Programs: Skywards
Posts: 238
.According to the website:
Travel vouchers are valid for one year from date the voucher was issued and can be used for any Emirates product or service.
Does this mean that the flights have to be within one year, or must be booked within 1 year? i.e if I get a voucher in April 2020 can I use it in March 2021 to book a flight in September 2021?
Travel vouchers are valid for one year from date the voucher was issued and can be used for any Emirates product or service.
Does this mean that the flights have to be within one year, or must be booked within 1 year? i.e if I get a voucher in April 2020 can I use it in March 2021 to book a flight in September 2021?
should be, but cant say for certain
Apr 3, 2020, 1:01 am
#24
Join Date: Dec 2009
Posts: 2,553
So on my mum's 800 or so USD ticket to Bangkok from Brazil, she is losing 440 USD on it despite it being EK that cancelled. The rest, Brazilian law has changed so Emirates only has to refund her in 12 months!
I am going to try to get that 440 USD from the travel insurance but they are demanding a lot of documentation like stamped and signed documents from the travel agency which isn't exactly easy when their office is shutdown because of a lockdown. So not hopeful.
I am going to try to get that 440 USD from the travel insurance but they are demanding a lot of documentation like stamped and signed documents from the travel agency which isn't exactly easy when their office is shutdown because of a lockdown. So not hopeful.
Apr 4, 2020, 10:53 am
#26
Join Date: Feb 2020
Posts: 25
Called Emirates yesterday after they cancelled our (JFK-DXB-CGK and return) ticket a couple weeks back - they still insist on keeping the cancellation fee ($300 per ticket) and would not give us a timeline for refunds - several months, is as close as we could get, nothing concrete though. I cannot imaging that keeping the $300 cancellation fee is legal under US law, when they cancelled, not us, but we are not getting anywhere with them
I am now off to open a credit card dispute about the purchase...
I am now off to open a credit card dispute about the purchase...
Apr 4, 2020, 11:00 am
#27
Suspended
Join Date: Dec 2019
Location: EK1 ML5A ;-)
Programs: EK iO
Posts: 699
Called Emirates yesterday after they cancelled our (JFK-DXB-CGK and return) ticket a couple weeks back - they still insist on keeping the cancellation fee ($300 per ticket) and would not give us a timeline for refunds - several months, is as close as we could get, nothing concrete though. I cannot imaging that keeping the $300 cancellation fee is legal under US law, when they cancelled, not us, but we are not getting anywhere with them
I am now off to open a credit card dispute about the purchase...
I am now off to open a credit card dispute about the purchase...
Apr 4, 2020, 1:01 pm
#28
Join Date: Feb 2020
Posts: 25
Don't really care about EK's "view" - the DOT rules in the US are pretty clear, COVID or no COVID. My credit card dispute is in, we shall see how it goes.
Apr 4, 2020, 1:46 pm
#29
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,613
Apr 4, 2020, 4:06 pm
#30
Join Date: May 2013
Location: London
Programs: OZ Diamond *G, AF/KLM Gold, A3 *G
Posts: 32
Emirates Travel Voucher
Had a LHR SYD flight on 25th March, now applied for travel voucher and waiting.
Currently planning going with BA15//16, as its just a gas stop at SIN.
My question is assuming the travel voucher is issued next month May 2020, can I use it in May 2021 to purchase, say Jan 2022 tickets? or does it has to be in the 1 year limit date range? eg: May 2020- May 2021 flights
Currently planning going with BA15//16, as its just a gas stop at SIN.
My question is assuming the travel voucher is issued next month May 2020, can I use it in May 2021 to purchase, say Jan 2022 tickets? or does it has to be in the 1 year limit date range? eg: May 2020- May 2021 flights