Originally Posted by
iFlyMoreThanYou
As I mentioned, EK's view is that they are not, but rather governments are cancelling flights and therefore they're not at fault. Read a similar thread on the EY forum where it was stated that CC companies are overloaded with disputes so that may take time, too.
Don't really care about EK's "view" - the DOT rules in the US are pretty clear, COVID or no COVID. My credit card dispute is in, we shall see how it goes.