Dissapointing DXB lounge experience
Mar 25, 2017 | 12:34 pm
#31
Join Date: Oct 2015
Location: Economy, mostly :(
Programs: Skywards Gold
Posts: 7,791
Mar 25, 2017 | 1:09 pm
#32
Join Date: Nov 2011
Location: West Coast, USA
Programs: Skywards Platinum
Posts: 3,747
As others have stated, this is not a lounge experience, rather a lounge check-in experience.
You are disappointed they didn't bend the rules. But, IMHO the ME3 never bend any rules, ever. The front-line people you interact with typically not empowered to.
You are disappointed they didn't bend the rules. But, IMHO the ME3 never bend any rules, ever. The front-line people you interact with typically not empowered to.
Mar 25, 2017 | 2:49 pm
#33
Join Date: Oct 2014
Location: Europe
Programs: EK plat, ex-FB gold, Accor plat
Posts: 1,074
I'll try to find Coop and spend a few hours in the lounge, then, once on board, invite him in my suite.
We'll see if his mother will be cheerful.
I'd rather bet police will greet me at arrival.
TV ads are so full of lies.
Mar 25, 2017 | 3:34 pm
#34
Join Date: Sep 2013
Programs: BAEC Gold, EK Skywards (enhanced Blue !), Oman Air Sindbad Gold
Posts: 6,818
And there was me thinking they were 100% truthful & accurate.
I'll be watching with a whole new perspective from now on .......
Mar 26, 2017 | 12:12 am
#35
Join Date: Nov 2013
Location: PHX, SEA
Programs: Alaska MVP, Avis Presidents Club
Posts: 4,511
I'm surprised that she expected special treatment. 1 guest is 1 guest. I expect to see similar threads in the Amex section now that there is a guest limit to the Centurion lounge.
Mar 26, 2017 | 12:42 am
#36
Join Date: Nov 2004
Location: Dubai, UAE / Phuket, Thailand / York, England
Programs: SAS Diamond/STE+, Emirates, OW Sapphire (bye-bye BA, yesss!), Radisson VIP, Hilton, Marriott
Posts: 5,505
The rules were applied properly. End.
The whole sleepy kids/its unfair/ routine is irrelevant nonsense & a situation that you/your wife created. Pony up the cash for Business flights or the $ for the appropriate lounge access and stop whining. Simple.
The whole sleepy kids/its unfair/ routine is irrelevant nonsense & a situation that you/your wife created. Pony up the cash for Business flights or the $ for the appropriate lounge access and stop whining. Simple.
Apr 1, 2017 | 10:50 pm
#39
Original Poster
Join Date: Aug 2007
Location: Dubai, UAE
Programs: BA Gold, GGL, Virgin Silver, Skywards Platinum, SPG VIP
Posts: 193
Perhaps your wife could have negotiated a payment of half the requested $50 - on the grounds that your 3 year-old was "half-asleep" ........??
I've no doubt that the OP will not like my opinion and the reasons offered. But he did invite views from other FT-ers - and these are mine
I've no doubt that the OP will not like my opinion and the reasons offered. But he did invite views from other FT-ers - and these are mine
The point I was trying to make is that for a mother GC holder traveling with kids, it has now become impossible to use the lounge that she is entitled to, without forking out the money. Unlike adult guests, one can hardly 'ditch' one of the kids and use the lounge oneself.....
Apr 1, 2017 | 10:51 pm
#40
Original Poster
Join Date: Aug 2007
Location: Dubai, UAE
Programs: BA Gold, GGL, Virgin Silver, Skywards Platinum, SPG VIP
Posts: 193
Thanks for the deep insight there ...
Apr 1, 2017 | 11:00 pm
#41
Original Poster
Join Date: Aug 2007
Location: Dubai, UAE
Programs: BA Gold, GGL, Virgin Silver, Skywards Platinum, SPG VIP
Posts: 193
The frontline people at EK use their discretion for common sense decisions many times in my experience, quite unlike the robots one finds frequently in the US. Allowing a 3-year old child in with her mother and not demand the $50 charge, could have been one such decision. Sadly, it did not happen on this occasion. Doing it was an opportunity to create a loyal fan of the airline (which she is, albeit, a bit soured now).
Apr 1, 2017 | 11:03 pm
#42
Original Poster
Join Date: Aug 2007
Location: Dubai, UAE
Programs: BA Gold, GGL, Virgin Silver, Skywards Platinum, SPG VIP
Posts: 193
We all know the rules, but to follow them is ridiculous?
I think there is no complaint to be made, however I do also think there was a minor CS failing in not having the leeway here given a few months ago the child would've been allowed in free. I think an unofficial 1-year grace (i.e. under 2 is free but unofficially if asked they allow under 3) would be an appropriate policy.
I think there is no complaint to be made, however I do also think there was a minor CS failing in not having the leeway here given a few months ago the child would've been allowed in free. I think an unofficial 1-year grace (i.e. under 2 is free but unofficially if asked they allow under 3) would be an appropriate policy.
The minor CS failing is all it is. Glad you recognise it as such.
Apr 1, 2017 | 11:11 pm
#43
Original Poster
Join Date: Aug 2007
Location: Dubai, UAE
Programs: BA Gold, GGL, Virgin Silver, Skywards Platinum, SPG VIP
Posts: 193
Is it Emirates' fault if your wife made the poor choice of taking exception to an entirely justified request to pay for the 3rd guest, and decided to "save $50" by sitting it out in the main gate area? I'm afraid that any supposedly "very poor taste" left by EK is entirely self-inflicted.
When asking for an exception to a rule, it's best not to do so while just assuming it iwll be granted, as you are only setting yourself up for disappointment.
When asking for an exception to a rule, it's best not to do so while just assuming it iwll be granted, as you are only setting yourself up for disappointment.
I just think it would be good customer service for an airline that is working to build a reputation as a family-friendly airline to recognise this.
Apr 2, 2017 | 1:47 am
#44
Join Date: Oct 2009
Location: Udon Thani, Thailand
Programs: TK E,*G, A-Club G
Posts: 869
I for one second the OP.
There should be leeway for sole adults travelling with small children, at the discretion of the lounge dragon, full stop.
I live in Asia and have many stories of strange rules you only discover AFTER the facts: I booked 12 ballet lessons for my 6 year youg, they printed 12 dates on a membership card, I mentioned she would not attend two dates because we would be on holiday, no problem sir, until after the last lesson where they tell you you lost two session being absent, 30 minutes of discussion will get you nowhere. I should have refused the membership card to begin with.
That's how you learn to live here.
There should be leeway for sole adults travelling with small children, at the discretion of the lounge dragon, full stop.
I live in Asia and have many stories of strange rules you only discover AFTER the facts: I booked 12 ballet lessons for my 6 year youg, they printed 12 dates on a membership card, I mentioned she would not attend two dates because we would be on holiday, no problem sir, until after the last lesson where they tell you you lost two session being absent, 30 minutes of discussion will get you nowhere. I should have refused the membership card to begin with.
That's how you learn to live here.
Apr 2, 2017 | 6:11 am
#45
Join Date: Nov 2011
Location: West Coast, USA
Programs: Skywards Platinum
Posts: 3,747
Agree. it should have been titled 'Lounge check-in experience'.
The frontline people at EK use their discretion for common sense decisions many times in my experience, quite unlike the robots one finds frequently in the US. Allowing a 3-year old child in with her mother and not demand the $50 charge, could have been one such decision. Sadly, it did not happen on this occasion. Doing it was an opportunity to create a loyal fan of the airline (which she is, albeit, a bit soured now).
The frontline people at EK use their discretion for common sense decisions many times in my experience, quite unlike the robots one finds frequently in the US. Allowing a 3-year old child in with her mother and not demand the $50 charge, could have been one such decision. Sadly, it did not happen on this occasion. Doing it was an opportunity to create a loyal fan of the airline (which she is, albeit, a bit soured now).
