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Thread: Dissapointing DXB lounge experience
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Old Apr 2, 2017 | 6:11 am
  #45  
whimike
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Join Date: Nov 2011
Location: West Coast, USA
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Originally Posted by Brussels traveller
Agree. it should have been titled 'Lounge check-in experience'.

The frontline people at EK use their discretion for common sense decisions many times in my experience, quite unlike the robots one finds frequently in the US. Allowing a 3-year old child in with her mother and not demand the $50 charge, could have been one such decision. Sadly, it did not happen on this occasion. Doing it was an opportunity to create a loyal fan of the airline (which she is, albeit, a bit soured now).
The part I bolded is very strange. In my quite vast experience it is the US agents that are the most flexible of any in the world and the ME3 that are the least flexible.
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