Skywards redemption
Mar 17, 2017 | 4:53 pm
#1
Original Poster
Join Date: Aug 2015
Posts: 177
Skywards redemption
Hi all redeemed miles for BNP Paribas Tennis today for day session. Arrived at Will Call to pick up tickets but nothing for me
Miles have been deducted but no tickets. Called emirates who called the box office and they say my tickets are there, and when I call the box office they can see my tickets which I have bought for cash, but no Emirates tickets. What can I do?
Miles have been deducted but no tickets. Called emirates who called the box office and they say my tickets are there, and when I call the box office they can see my tickets which I have bought for cash, but no Emirates tickets. What can I do?
Mar 18, 2017 | 1:16 am
#2
Join Date: Oct 2015
Location: Economy, mostly :(
Programs: Skywards Gold
Posts: 7,791
Hi all redeemed miles for BNP Paribas Tennis today for day session. Arrived at Will Call to pick up tickets but nothing for me Miles have been deducted but no tickets. Called emirates who called the box office and they say my tickets are there, and when I call the box office they can see my tickets which I have bought for cash, but no Emirates tickets. What can I do?
Miles have been deducted but no tickets. Called emirates who called the box office and they say my tickets are there, and when I call the box office they can see my tickets which I have bought for cash, but no Emirates tickets. What can I do?
Mar 18, 2017 | 4:56 am
#3
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 19,799
This seems to be a common theme on these sort of tickets.
Probably too late now, but what I've read in the past is that the tickets don't get sent to the usual ticket office (will call). There is some other office that you need to go to - but trying to find this information is a bit of a nightmare.
When you redeem for Arsenal tickets - there is a special Emirates counter somewhere, but not near the ticket office.
Probably too late now, but what I've read in the past is that the tickets don't get sent to the usual ticket office (will call). There is some other office that you need to go to - but trying to find this information is a bit of a nightmare.
When you redeem for Arsenal tickets - there is a special Emirates counter somewhere, but not near the ticket office.
Mar 18, 2017 | 9:53 am
#4
Original Poster
Join Date: Aug 2015
Posts: 177
This seems to be a common theme on these sort of tickets.
Probably too late now, but what I've read in the past is that the tickets don't get sent to the usual ticket office (will call). There is some other office that you need to go to - but trying to find this information is a bit of a nightmare.
When you redeem for Arsenal tickets - there is a special Emirates counter somewhere, but not near the ticket office.
Probably too late now, but what I've read in the past is that the tickets don't get sent to the usual ticket office (will call). There is some other office that you need to go to - but trying to find this information is a bit of a nightmare.
When you redeem for Arsenal tickets - there is a special Emirates counter somewhere, but not near the ticket office.
Mar 18, 2017 | 10:09 am
#5
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 19,799
Hung around for a few hours tried various gates and they called hospitality who said no tickets in our name. They would not let us speak to emirates rep or hospitality directly. Went back to hotel and called emirates again to no avail. Surely this process needs to be made easier?
Mar 18, 2017 | 10:42 am
#7
Join Date: Oct 2014
Location: Europe
Programs: EK plat, ex-FB gold, Accor plat
Posts: 1,074
I thought that those tickets were related to EK sponsored events, and therefore there would always be a EK counter ...
I'm also surprised that OP didn't receive a detailed e-mail indicating how to retrieve the tickets, or even a mail with the e-tickets themselves.
The past 12 months, EK invited us for two sport events, and everything was extremely well organized. In both cases, the organization was subcontracted to an outside company, though there were several unmistakable EK FAs...
I feel sorry for OP. I hope that EK will show understanding ...
I'm also surprised that OP didn't receive a detailed e-mail indicating how to retrieve the tickets, or even a mail with the e-tickets themselves.
The past 12 months, EK invited us for two sport events, and everything was extremely well organized. In both cases, the organization was subcontracted to an outside company, though there were several unmistakable EK FAs...
I feel sorry for OP. I hope that EK will show understanding ...
Last edited by ioto1902; Mar 18, 2017 at 10:49 am
Mar 18, 2017 | 11:05 am
#8
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 19,799
Here's thread I posted last year regarding EK redemptions. It wasn't me, and the final outcome was better, but it shows what a balls-up EK make out of this :-
http://www.flyertalk.com/forum/emira...p-tickets.html
http://www.flyertalk.com/forum/emira...p-tickets.html
Mar 18, 2017 | 11:11 am
#9
Original Poster
Join Date: Aug 2015
Posts: 177
Here's thread I posted last year regarding EK redemptions. It wasn't me, and the final outcome was better, but it shows what a balls-up EK make out of this :-
http://www.flyertalk.com/forum/emira...p-tickets.html
http://www.flyertalk.com/forum/emira...p-tickets.html
I suspect they will say tough your tickets were there
Mar 28, 2017 | 2:29 am
#10
Original Poster
Join Date: Aug 2015
Posts: 177
I thought that those tickets were related to EK sponsored events, and therefore there would always be a EK counter ...
I'm also surprised that OP didn't receive a detailed e-mail indicating how to retrieve the tickets, or even a mail with the e-tickets themselves.
The past 12 months, EK invited us for two sport events, and everything was extremely well organized. In both cases, the organization was subcontracted to an outside company, though there were several unmistakable EK FAs...
I feel sorry for OP. I hope that EK will show understanding ...
I'm also surprised that OP didn't receive a detailed e-mail indicating how to retrieve the tickets, or even a mail with the e-tickets themselves.
The past 12 months, EK invited us for two sport events, and everything was extremely well organized. In both cases, the organization was subcontracted to an outside company, though there were several unmistakable EK FAs...
I feel sorry for OP. I hope that EK will show understanding ...
Mar 28, 2017 | 2:31 am
#11
Join Date: Oct 2015
Location: Economy, mostly :(
Programs: Skywards Gold
Posts: 7,791