Lost property not able to be returned to UK
Mar 24, 2017 | 5:27 am
#1
Original Poster
Join Date: Oct 2015
Posts: 4
Lost property not able to be returned to UK
I recently left a jacket in the Business class lounge, Victoria airport Seychelles.(SEZ) Emirates airline have told me they have it in their possession but apparently they are not able to return it to the UK due to 'Customs Restrictions. I can't believe that lost property is not able to be returned to owner. Has anyone any experience of this.
Mar 24, 2017 | 5:35 am
#2
Join Date: Oct 2005
Location: Ewing, NJ
Programs: OnePass, Delta
Posts: 245
Is it possible to have someone you know collect the jacket and post it to you? There may be some laws concerning this, although I do not know at all, or it could be airline policy for some reason.
Good luck getting it returned.
Safe travels.
Good luck getting it returned.
Safe travels.
Mar 24, 2017 | 5:44 am
#3
Join Date: Oct 2015
Location: Economy, mostly :(
Programs: Skywards Gold
Posts: 7,791
There was a thread on this very recently, did you try a search before posting?
EK recently fedexed an item to the UK to return it to the owner, because they couldn't send it on one of their aircraft due to aforementioned restrictions.
EK recently fedexed an item to the UK to return it to the owner, because they couldn't send it on one of their aircraft due to aforementioned restrictions.
Mar 24, 2017 | 5:55 am
#4
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 19,801
Mar 24, 2017 | 9:11 am
#5
FlyerTalk Evangelist
Join Date: Jan 2010
Posts: 10,050
Their email said:
Due to UK local custom policies & Security, we are unable to forward found items to UK destinations (Birmingham, Manchester, New Castle, London Gatwick, London Heathrow, Glasgow) on an Emirates Flight.
Mar 24, 2017 | 11:49 am
#7
Join Date: Aug 2006
Location: In the sticks
Programs: VS FC Gold, BA EC Gold, Amex Centurion, EK Gold, ex-G-ATVK driver
Posts: 2,297
You can pay FedEx to pick it up for you as long as you have the pickup address details, package dimensions and weight. Without a FedEx account it won't be cheap though.
In the commercial invoice simply state that as recipient you will pick up the tax tab.
Edit: Then email the FedEx PDF paperwork to Emirates.
In the commercial invoice simply state that as recipient you will pick up the tax tab.
Edit: Then email the FedEx PDF paperwork to Emirates.
Mar 28, 2017 | 12:05 am
#9
Join Date: Nov 2007
Location: KYE
Posts: 4,153
Ask if it's possible to send it to their outstations in the UK rather than to your place. Not sure if this will work for the UK but few years ago EK did just that with my sunglasses from SIN to MEL where they stayed for few months until I was departing from MEL- found them waiting for me at the service desk.
Mar 28, 2017 | 2:15 pm
#10
FlyerTalk Evangelist
Join Date: Jan 2010
Posts: 10,050
Ask if it's possible to send it to their outstations in the UK rather than to your place. Not sure if this will work for the UK but few years ago EK did just that with my sunglasses from SIN to MEL where they stayed for few months until I was departing from MEL- found them waiting for me at the service desk.