Originally Posted by
DYKWIA
This seems to be a common theme on these sort of tickets.
Probably too late now, but what I've read in the past is that the tickets don't get sent to the usual ticket office (will call). There is some other office that you need to go to - but trying to find this information is a bit of a nightmare.
When you redeem for Arsenal tickets - there is a special Emirates counter somewhere, but not near the ticket office.
Hung around for a few hours tried various gates and they called hospitality who said no tickets in our name. They would not let us speak to emirates rep or hospitality directly. Went back to hotel and called emirates again to no avail. Surely this process needs to be made easier?