EK IT. Anyone Else Having Problems Printing E-Ticket Receipt
Oct 29, 2016 | 7:33 am
#1
Original Poster
Moderator, Emirates
Join Date: Oct 2012
Location: Where My Heart Is
Programs: BAEC Silver, FB Platinum, KQ Asante Gold, Shebamiles Blue, Emirates Blue
Posts: 3,429
EK IT. Anyone Else Having Problems Printing E-Ticket Receipt
Hi All
Have been having this issue for the past week or so now. Was mainly trying to do it on my work computer but have tried three different computers now and is also the same on the iPhone App.
When I select 'Print', a new browser page opens as has in the past and all I get is a page with no passenger or flight information on it. Anyone else having this issue? I have submitted feedback to EK to see if they can fix it or give me a solution but after trying different computers, surely just can't be me......Image attached of what I'm getting.....
Have been having this issue for the past week or so now. Was mainly trying to do it on my work computer but have tried three different computers now and is also the same on the iPhone App.
When I select 'Print', a new browser page opens as has in the past and all I get is a page with no passenger or flight information on it. Anyone else having this issue? I have submitted feedback to EK to see if they can fix it or give me a solution but after trying different computers, surely just can't be me......Image attached of what I'm getting.....
Oct 29, 2016 | 7:55 am
#3
Original Poster
Moderator, Emirates
Join Date: Oct 2012
Location: Where My Heart Is
Programs: BAEC Silver, FB Platinum, KQ Asante Gold, Shebamiles Blue, Emirates Blue
Posts: 3,429
Sent a notification to EK about 30 minutes ago and have just had a reply that they will notify their IT department after the CS agent found the same when trying and have sent a pdf of my itinerary. That was prompt. Don't think I have ever had any customer service reply/feedback that quick.
Thumbs up ^^^
Safe & Happy Travels
S
Oct 29, 2016 | 8:07 am
#4
Join Date: Oct 2015
Location: Economy, mostly :(
Programs: Skywards Gold
Posts: 7,791
Wow........
Sent a notification to EK about 30 minutes ago and have just had a reply that they will notify their IT department after the CS agent found the same when trying and have sent a pdf of my itinerary. That was prompt. Don't think I have ever had any customer service reply/feedback that quick.
Thumbs up ^^^
Safe & Happy Travels
S
Sent a notification to EK about 30 minutes ago and have just had a reply that they will notify their IT department after the CS agent found the same when trying and have sent a pdf of my itinerary. That was prompt. Don't think I have ever had any customer service reply/feedback that quick.
Thumbs up ^^^
Safe & Happy Travels
S
Oct 29, 2016 | 8:21 am
#5
Original Poster
Moderator, Emirates
Join Date: Oct 2012
Location: Where My Heart Is
Programs: BAEC Silver, FB Platinum, KQ Asante Gold, Shebamiles Blue, Emirates Blue
Posts: 3,429
In fact, timings were: 13:05GMT issue submitted. 13:18GMT email itinerary received. 13:30GMT reply from CS and PDF attachment of itinerary.
Got to be some sort of record.
S