EK IT. Anyone Else Having Problems Printing E-Ticket Receipt
 

Hi All

Have been having this issue for the past week or so now. Was mainly trying to do it on my work computer but have tried three different computers now and is also the same on the iPhone App.

When I select 'Print', a new browser page opens as has in the past and all I get is a page with no passenger or flight information on it. Anyone else having this issue? I have submitted feedback to EK to see if they can fix it or give me a solution but after trying different computers, surely just can't be me......Image attached of what I'm getting.....

Don't you have the eticket PDF in your email confirmation? If you call them they can also resend it to your email.

Wow........
Sent a notification to EK about 30 minutes ago and have just had a reply that they will notify their IT department after the CS agent found the same when trying and have sent a pdf of my itinerary. That was prompt. Don't think I have ever had any customer service reply/feedback that quick.

Thumbs up ^^^

Safe & Happy Travels

S

Twitter? I've had replies in under 5 mins occasionally on Twitter. But if this was to a website feedback that's truly amazing.

Website feedback. Wasn't expecting anything for a few days. Gobsmacked
In fact, timings were: 13:05GMT issue submitted. 13:18GMT email itinerary received. 13:30GMT reply from CS and PDF attachment of itinerary.

Got to be some sort of record.

S