Fare refund [EasyJet]
#16
Suspended
Join Date: Aug 2019
Posts: 200
Jeff sorry to burst your bubble
But your thinking about this all wrong.
You did not buy seat 23A (or what ever your seat number was) on the plane between X and Y. You bought a right to a passage b/w X and Y.
You cancelled your ticket and as others are saying, according to the T/C of your purchse you aren't due a refund.
So whether easyjet sold or did not sell seat 23A is moot because you didn't buy a place on a particular plane.
You did not buy seat 23A (or what ever your seat number was) on the plane between X and Y. You bought a right to a passage b/w X and Y.
You cancelled your ticket and as others are saying, according to the T/C of your purchse you aren't due a refund.
So whether easyjet sold or did not sell seat 23A is moot because you didn't buy a place on a particular plane.
#17


Join Date: Aug 2002
Location: YYZ/MGA
Programs: AA 1MM Lifetime Gold, AA Platinum, WS Gold, Marriott Bonvoy Gold
Posts: 7,617
I booked a return flight to Naples with EasyJet but cancelled the trip.
EasyJet has confirmed that they re-sold both tickets.
They refuse to refund my return fare (quoting their standard Terms & Conditions) notwithstanding that they have fully recouped both fares through the re-sales.
I maintain that in these circumstances I AM entitled to a full refund.
Any comments?
EasyJet has confirmed that they re-sold both tickets.
They refuse to refund my return fare (quoting their standard Terms & Conditions) notwithstanding that they have fully recouped both fares through the re-sales.
I maintain that in these circumstances I AM entitled to a full refund.
Any comments?
It is not like you took a pair of pants back to the shop and they will resell them and they refund your cash. It's an airline.
I'm amazed they told you they resold them, like it is relevant and anyone's business other than EasyJet and whoever bought the tickets. Maybe to taunt you as they denied something you are not owed?
#18


Join Date: Aug 2002
Location: YYZ/MGA
Programs: AA 1MM Lifetime Gold, AA Platinum, WS Gold, Marriott Bonvoy Gold
Posts: 7,617
#19


Join Date: Jul 2017
Location: CGK, BDO, MXP
Programs: QR Silver, TK Elite, EY Bronze
Posts: 529
Just now I'm checking price for a one way ticket PRG-MXP for next year:
Easyjet total cost 23.2 EUR tax included, if I add 23 kg baggage and even seat selection it will be 50 all in. For the two extras, I can decide to buy them even one day before the trip at same cost if I'm not sure about my plan.
With OK the minimum price for a flexy ticket is 100 Euro with a refund fee of 60 EUR, for fully refundable I should buy a full flex business ticket for 250 Euro
I will happily accept the "unfair" Easyjet T&C and put at risk my 23 Euro in case.
As someone already mention no LC carrier would offer such prices if they risk to refund passengers that decide to cancel their trip for whatever reason, even more after customer already accepted their conditions.
Easyjet total cost 23.2 EUR tax included, if I add 23 kg baggage and even seat selection it will be 50 all in. For the two extras, I can decide to buy them even one day before the trip at same cost if I'm not sure about my plan.
With OK the minimum price for a flexy ticket is 100 Euro with a refund fee of 60 EUR, for fully refundable I should buy a full flex business ticket for 250 Euro
I will happily accept the "unfair" Easyjet T&C and put at risk my 23 Euro in case.
As someone already mention no LC carrier would offer such prices if they risk to refund passengers that decide to cancel their trip for whatever reason, even more after customer already accepted their conditions.
#20
FlyerTalk Evangelist



Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; LH Senator; A3 Silver
Posts: 30,617
I booked a return flight to Naples with EasyJet but cancelled the trip.
EasyJet has confirmed that they re-sold both tickets.
They refuse to refund my return fare (quoting their standard Terms & Conditions) notwithstanding that they have fully recouped both fares through the re-sales.
I maintain that in these circumstances I AM entitled to a full refund.
Any comments?
EasyJet has confirmed that they re-sold both tickets.
They refuse to refund my return fare (quoting their standard Terms & Conditions) notwithstanding that they have fully recouped both fares through the re-sales.
I maintain that in these circumstances I AM entitled to a full refund.
Any comments?
The airline is in the business of making money, not in providing insurance to all customers booking cheap seats (which is effectively what you wish from them by expecting a full refund when your plans change).
In future, you may wish to postpone buying a ticket until you are certain of your plans. If this means you can't benefit from the cheapest ticket, then so be it. If all tickets were refundable in the manner you suggest, then there would be no such cheap tickets anymore.
Your contract with the airline is not contingent on them finding someone else to take your place. They don't come and re-assess your ticket price based on whether or not they were able to sell all the seats they may have been expecing to sell at the time they priced your very cheap ticket. How would you react if they came to you at check in and asked for an additional €40 as your "share" of the unsold seats remaining on the plane?
Last edited by irishguy28; Oct 29, 2019 at 4:55 am
#21


Join Date: May 2015
Posts: 150
I'm not sure what you think this means.
Airlines sell a booking for carriage between A and B. The ticket you are given is just the documentation of this booking.
Airlines do not sell seats. They may sell a seat assignment but this is different
When you cancel a booking your ticket becomes invalid for travel. The airlines revenue management system may or may not increase the available inventory and then offer that inventory for sale. Even if you cancel a booking and the airline sells another booking to someone else it does not mean your returned inventory was used..
It is very unlikely that anyone at Easyjet can tell what happened with your booking and its related inventory on this flight. Even detailed history searches on inventory and booking for he flight may not reveal if your booking was "resold"
Even if the flight was full and oversold it does not necessarily mean your booking was resold.
But even if it could proved 100% that your booking/inventory was resold you are not entitled to a refund because you had a non-refundable booking.
Since you cancelled on medical grounds you may be able to claim on your insurance, if you have insurance
Airlines sell a booking for carriage between A and B. The ticket you are given is just the documentation of this booking.
Airlines do not sell seats. They may sell a seat assignment but this is different
When you cancel a booking your ticket becomes invalid for travel. The airlines revenue management system may or may not increase the available inventory and then offer that inventory for sale. Even if you cancel a booking and the airline sells another booking to someone else it does not mean your returned inventory was used..
It is very unlikely that anyone at Easyjet can tell what happened with your booking and its related inventory on this flight. Even detailed history searches on inventory and booking for he flight may not reveal if your booking was "resold"
Even if the flight was full and oversold it does not necessarily mean your booking was resold.
But even if it could proved 100% that your booking/inventory was resold you are not entitled to a refund because you had a non-refundable booking.
Since you cancelled on medical grounds you may be able to claim on your insurance, if you have insurance

