Originally Posted by
Jeff613
I booked a return flight to Naples with EasyJet but cancelled the trip.
EasyJet has confirmed that they re-sold both tickets.
They refuse to refund my return fare (quoting their standard Terms & Conditions) notwithstanding that they have fully recouped both fares through the re-sales.
I maintain that in these circumstances I AM entitled to a full refund.
Any comments?
You are not entitled to a refund if you cancel your ticket more than 24 hours after purchase.
The airline is in the business of making money, not in providing insurance to all customers booking cheap seats (which is effectively what you wish from them by expecting a full refund when your plans change).
Originally Posted by
Jeff613
I believe I am entitled to a refund because EasyJet resold my tickets (outbound and return) and therefore haven't suffered any loss due to my cancellation.
As things stand at present, EasyJet have received, in effect, duplicate payment for each ticket.
By offering non-refundable tickets, which you were under no obligation to buy. The airline has "offloaded" the uncertainty onto you, the purchaser. You bought the ticket, apparently without being fully commited to travel, and fully informed of the terms of the ticket (no refunds past 24 hours of booking).
In future, you may wish to postpone buying a ticket until you are certain of your plans. If this means you can't benefit from the cheapest ticket, then so be it. If all tickets were refundable in the manner you suggest, then there would be no such cheap tickets anymore.
Your contract with the airline is not contingent on them finding someone else to take your place. They don't come and re-assess your ticket price based on whether or not they were able to sell all the seats they may have been expecing to sell at the time they priced your very cheap ticket. How would you react if they came to you at check in and asked for an additional €40 as your "share" of the unsold seats remaining on the plane?