Fare refund [EasyJet]
 

I booked a return flight to Naples with EasyJet but cancelled the trip.

EasyJet has confirmed that they re-sold both tickets.

They refuse to refund my return fare (quoting their standard Terms & Conditions) notwithstanding that they have fully recouped both fares through the re-sales.

I maintain that in these circumstances I AM entitled to a full refund.

Any comments?

Yes: why do you maintain that?

Did you have the option to purchase -- from one of easyJet's competitors -- a fully-refundable ticket (at a higher price)?

Fare refund
 

I believe I am entitled to a refund because EasyJet resold my tickets (outbound and return) and therefore haven't suffered any loss due to my cancellation.

As things stand at present, EasyJet have received, in effect, duplicate payment for each ticket.

I opted to fly with EasyJet as it was offering the most competitive price.

You will not get a refund. Tickets refunds are as the ticket t&c's you agreed to when purchasing a non refundable flight--> nothing. Refundable tickets cost more. Airlines regularly sell more tickets than seats on an aircraft.

Fare refund
 

I accept the airlines overbook but those having an 'overbooked' ticket who cannot get a seat (because the flight is full) presumably get a refund or the opportunity to take another flight to their chosen destinatioan. In such circumstances EasyJet would not get any duplicate revenue.

In my case I cancelled on health grounds just a couple of days before the flght was due to depart so the resales only came about because I cancelled.

EasyJet therefore made a windfall 'super' profit on these seats.

As Mwenenzi wrote, you agreed to Easyjet's t&c's when you bought the ticket. You can not now, a posteriori, change the "contract's" terms, just because you don't like them! As the Rolling Stones said years ago, you just always get what you want.

If you cancelled on health grounds then you may be entitled to claim on any Travel insurance you hold...whether a commercial policy or that provided by some Credit cards. Worth checking! . Other than that, the other posters have already given good advice.

In that case, you might be entitled to receive a voucher -- equal in value to what you paid -- from easyJet redeemable for travel within the next six months if:

1) your health situation was "serious"; and

2) you can provide proof of your condition if requested.

From easyJet's website:

"If you need to cancel due to serious illness or close family bereavement, please contact our Customer Services Team as soon as you can. Our team will review your case and we may offer you a flight voucher towards the value of a subsequent flight, to be used within six months. You may be asked to provide proof of these special circumstances."

Some credit cards provide trip-cancellation insurance for such eventualities. Some travelers -- especially Europeans, it seems -- purchase travel insurance to cover them if their credit card doesn't.

If all airline tickets had to be fully refundable, nobody would purchase more-expensive tickets, and you likely would not have found as inexpensive a fare as you did.

Edited to add: trooper beat me to the punch.

Why did you agree to a contract which does not provide for a refund when you view the business proposition differently? This was absolutely your choice and you made it.

As noted, other carriers provide fully refundable tickets which would have required only that you call in and have a refund issued.

As to "why" the answer is that EasyJet calculates no shows in its revenue and while it is true that it may have resold "your" space, if it had to refund you your ticket, the cost of a ticket overall would rise incrementally or EasyJet would lose money and eventually fail.

Can't have it both ways. But, in any event, a choice for you to make the next time. As to the health issue, there is, of course the voucher and travel insurance.

There was a recent case with similarities where the same argument was used to successfully recoup money from one of the holiday companies (Thomas Cook or Tui perhaps?) as they'd managed to sell the product on.

Totally unrelated. The contract you agree to will cover this eventuality.

The contract did, as would almost all contracts in this sphere of business, however contracts have to be fair to both parties and this was deemed not to be (not sure if UK or EU law).

Thanks ft101.

You say: ‘There was a recent case with similarities where the same argument was used to successfully recoup money from one of the holiday companies (Thomas Cook or Tui perhaps?) as they'd managed to sell the product on. The contract did, as would almost all contracts in this sphere of business, however contracts have to be fair to both parties and this was deemed not to be (not sure if UK or EU law).’

Do you have any ideas how I might be able to trace more information on this case? Do you recall where you read about it? Any idea where this case was heard eg was it a County Court or the High Court or maybe the Financial Ombudsman?

If you google for Bruce Crawcour you should find reports. Here's one from the Small Claims Court stage and I don't know how much further it was taken, if any further at all.

https://www.telegraph.co.uk/travel/a...ation-charges/

Many thanks ft101