Originally Posted by ohmark
(Post 17496744)
I noticed this a few days ago, but didn't post because it appears that luck plays a substantial role. On subsequent attempts, I was simply placed back into the que.
They are well aware of the CS disaster thay have created, but I don't know if they know how to fix it. |
It they don't fix this soon, there aren't going to be any cards to be stolen.
I still can't use my card. At this point, all I want to do is get them to fix my account to reflect the proper balance so that I can pay them off and cancel the the account. |
Originally Posted by ILuvParis
(Post 17499974)
It they don't fix this soon, there aren't going to be any cards to be stolen.
I still can't use my card. At this point, all I want to do is get them to fix my account to reflect the proper balance so that I can pay them off and cancel the the account. So far my only trouble has been a weird looking monthly statement and a 25 minute wait time on hold calling to clear up the matter. For this ownership transition....so far, not good...... |
Originally Posted by TheCount2
(Post 17499426)
Got the 20 minute hold message twice. Called back again and hit the choice to report my card lost or stolen. Got a CSR within a minute to handle my problems.
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Originally Posted by ohmark
(Post 17500303)
Sounds like a solution, but what about the poor schmuck who's calling in because he actually had his card lost/stolen? Now he can't get through?
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Originally Posted by BadgerFlyer91
(Post 17492987)
I get this too. And although I can log into my account, that same login doesn't work at the clubrewardsus.com site. Sigh.
Originally Posted by jfadds
(Post 17484407)
i saw on award wallet that they had deducted club rewards from my balance....then i received an award wallet up date that a large amount of points had been ADDED to my diners club account. go figure.
...i made a claim for tire damage in france and it was DENIED. What is the reason the tire damage claim was rejected? |
ohmark: The guy who actually lost his card will just get the next CSR in the queue.
jfadds: They paid an insurance claim very quickly for a break-in to a car I rented in Berlin and parked near the Brandenburg Gate. Passenger window was smashed and the factory installed GPS and radio were removed. Perhaps tire damage is not covered. It's not covered by my insurance in the US unless I had tire/wheel insurance. I can attest to that as I damaged two alloy rims in a huge pothole. |
So, I spent another hour on hold and talking to an agent last evening, who, yet again, understood my issue (they effectively took about $9000 in payments and rather than deduct that amount from my balance, added it to my balance). I was promised that today she would call me back, after speaking to her supervisor to get approval to fix the problem, and give me a detailed explanation of what they were going to do to rectify the situation. Of course, no call was forthcoming.
I know I will sound like a crazy person when I say this, but since Harris Bank is a Chicago institution (yes, I understand they are owned by BMO), the next time I call them, I will let them know that I intend to contact Chicago media outlets to give them some unwanted publicity if they don't correct the mistake. This is one of those nightmare situations where they humor you and never actually do anything. |
At last, current account activity can be viewed on the website.
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Originally Posted by JIMCHI
(Post 17511465)
At last, current account activity can be viewed on the website.
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Originally Posted by Drummer
(Post 17511526)
Not for me. The only thing showing for me is my November 7 statement. Unlike before the change over, I can't see unbilled activity.
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They must be having transition problems. Called to find out why my payment was not posted and the CS rep said they have gotten lots of calls on this. They are having problems with payments from Citibank. She did say they have my payment and it was posted 3 days after receipt. However, it does not show up online. I asked about charges or fees because I had mailed the check 7 days before due and she said there would be none.
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Originally Posted by biggs
(Post 17532521)
They must be having transition problems. Called to find out why my payment was not posted and the CS rep said they have gotten lots of calls on this. They are having problems with payments from Citibank. She did say they have my payment and it was posted 3 days after receipt. However, it does not show up online. I asked about charges or fees because I had mailed the check 7 days before due and she said there would be none.
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Originally Posted by Drummer
(Post 17533295)
Do ANY of your recent transactions show up on line?
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OMG what a nightmare...
Just spent more than an hour on the phone waiting for a csr - eventually gave up... :( Also just tried logging into website again, but it just keeps cycling back to the login page... |
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