problem changing ticket (fareclass)
Feb 26, 2007 | 8:08 am
#16
FlyerTalk Evangelist
Join Date: Jan 2001
Location: NYC
Programs: AA LT PLT / 3MM, Marriott LT Gold
Posts: 36,872
You paid for T and you got T. I don't know why you feel entitled to benefit from a mistake. Post #2 by indufan accurately answered your question.
Feb 26, 2007 | 8:32 am
#17
Join Date: Aug 2002
Location: Los Angeles
Posts: 4,679
I don't see why it should be locked. It is the truth that you get incorrect information from the agents in India. I don't know if they get delayed information or just don't want to or don't know how to search for this type of information. I can only guess that they are loosing major $$$ for Delta.
As far as the agents go, I don't blame them. It's Delta's fault the agents are poorly trained. It really needs to do something about this situation. It is rare, but occassionally I do end up speaking with overseas agents. It is generally not the experience I have come to expect from Delta. I'm not bashing India, Indians or those of Indian descent, but IMO those call centers terrible.
Vasantn, get over it. If the call centers were in Canada and provided the same level of service the Indian call centers do, everyone would be just as displeased as they are now. It has nothing to do with India, per se.
Last edited by El Boocho; Feb 26, 2007 at 8:38 am
Feb 26, 2007 | 12:17 pm
#18
Join Date: Nov 2006
Programs: Delta, HHonors Diamond
Posts: 625
I don't think it should be locked at all. It's entertaining to see the same rants repeated over and over again. No doubt they serve a cathartic function for you, but here's a revolutionary idea: Why don't you complain to the airline instead of whining here? Or better still, vote with your wallet if this is such a huge issue for you?
I have encouraged each of co-workers to send a message to Delta when they have a bad experience. Most have and never rec'd anything back. The reason I bring it up here is because DL does read this board and if you don't enjoy this thread or get anything out of it please just ignore it.
Sorry to hijack your topic Scoobie! - Calling international was a good idea - let us know how it works out. This will be my last post in this thread.
Feb 26, 2007 | 12:36 pm
#19
Join Date: Aug 2001
Location: SEA - DL DM/3MM, *A Gold, SPG Lifetime Plat, some other car and hotel stuff
Posts: 5,648
As a side note, at least DL answers the phones for non-Medallion callers. I have recently had reason to phone NW a few times. If you aren't NW elite, you actually sometimes go to a recording that says something to the effect of "we are too busy to take your call now. Try the website or call us back later." Seriously. (I think you can avoid it by punching keys that indicate you want to actually purchase a ticket, rather than something like seat assignments or the like."