Originally Posted by
vasantn
Frankly I think such criticisms are laughable when many of the critics themselves have only a passing acquaintance with proper English usage.
To wit:
Originally Posted by
WesNSpace
He would have ended up getting a super cheap fare rather than the M fare thus loosing money for Delta.
Originally Posted by
WesNSpace
I can only guess that they are loosing major $$$ for Delta.
Originally Posted by
El Boocho
...If the call centers were in Canada and provided the same level of service the Indian call centers do, everyone would be just as displeased as they are now. It has nothing to do with India, per se.
Actually, there is a call center in YUL which I find to be quite good.
As a side note, at least DL answers the phones for non-Medallion callers. I have recently had reason to phone NW a few times. If you aren't NW elite, you actually sometimes go to a recording that says something to the effect of "we are too busy to take your call now. Try the website or call us back later." Seriously. (I think you can avoid it by punching keys that indicate you want to actually purchase a ticket, rather than something like seat assignments or the like."