Originally Posted by
WesNSpace
I don't see why it should be locked. It is the truth that you get incorrect information from the agents in India. I don't know if they get delayed information or just don't want to or don't know how to search for this type of information. I can only guess that they are loosing major $$$ for Delta.
Oh, it will be locked.
As far as the agents go, I don't blame them. It's Delta's fault the agents are poorly trained. It really needs to do something about this situation. It is rare, but occassionally I do end up speaking with overseas agents. It is generally not the experience I have come to expect from Delta. I'm not bashing India, Indians or those of Indian descent, but IMO those call centers terrible.
Vasantn, get over it. If the call centers were in Canada and provided the same level of service the Indian call centers do, everyone would be just as displeased as they are now. It has nothing to do with India, per se.