Compensation for Comair debacle--Delta's response
Dec 28, 2004, 5:56 am
#31
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The airlines can't have it both ways. They advertise codeshares and "partners" as a seamless way to get from Point A to Point B. They don't have to add their own flights on those routes. The partner airlines probably pay DL to be part of the DL frequent flyer programs. Then when something goes wrong, DL backs away and says, "Not our planes. Not our problem." A more tragic example was the crash of the SwissAir flight a few years back- they code-shared with DL, I believe. DL denied any responsibility.
Dec 28, 2004, 6:17 am
#32
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So Mikey.... Did you ever write a letter or e-mail to comair?? If so, what was their response? Did they tell you to bring it up with Delta? 
Just curious.
Just curious.
Dec 28, 2004, 6:42 am
#33
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Originally Posted by traveler4ever
So Mikey.... Did you ever write a letter or e-mail to comair?? If so, what was their response? Did they tell you to bring it up with Delta? Just curious.
Just curious.Thanks.
Dec 28, 2004, 8:23 am
#34
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Originally Posted by traveler4ever
So Mikey.... Did you ever write a letter or e-mail to comair?? If so, what was their response? Did they tell you to bring it up with Delta? Just curious.
Just curious.Seems like Delta only touts Comair when it is in their favor.
Dec 28, 2004, 8:24 am
#35
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The original milepost in this thread brings back “memories”.
A year ago, I wrote to Delta Air Lines via www.delta.com concerning problems that I had with an Atlantic Southeast Scarelines flight.
The following is a response I received via e-mail:
This practice by Delta Air Lines of associating with their wholly-owned subsidiary airlines only when it is beneficial to them but apparently distancing themselves from them in problem situations has been ongoing for a while.
I remember when the customer service department of Delta Air Lines “stepped up to the plate” whenever there was a problem with a Delta Connection flight, and this was before Delta Air Lines wholly owned Atlantic Southeast Scarelines and Comair.
By the way, the final resolution to my complaint was nothing more than an apology from a manager of Customer Care at Atlantic Southeast Scarelines.
A year ago, I wrote to Delta Air Lines via www.delta.com concerning problems that I had with an Atlantic Southeast Scarelines flight.
The following is a response I received via e-mail:
Dear Canarsie:
Thank you for your e-mail via Delta’s Web site.
We want flying on Delta or Atlantic Southeast Airlines, the Delta Connection Carrier, to be enjoyable, and I am sorry for the inconvenience you encountered on (Date Withheld). I can only imagine your dismay with the handling of the irregular operation of Flight XXXX and the turn of events that followed.
Atlantic Southeast Airlines is one of our Delta Connection partners. Although ASA is a wholly owned subsidiary of Delta, ASA operates as a separate company. Since the circumstances you described involve ASA’s service, your e-mail has been forwarded to our partner for review. We know our concern will be shared, and you should receive a reply within the next thirty days from ASA. Your patience in the meantime is appreciated.
Thank you again for taking the time to write.
Sincerely,
(Name Withheld)
Manager
Customer Care
Thank you for your e-mail via Delta’s Web site.
We want flying on Delta or Atlantic Southeast Airlines, the Delta Connection Carrier, to be enjoyable, and I am sorry for the inconvenience you encountered on (Date Withheld). I can only imagine your dismay with the handling of the irregular operation of Flight XXXX and the turn of events that followed.
Atlantic Southeast Airlines is one of our Delta Connection partners. Although ASA is a wholly owned subsidiary of Delta, ASA operates as a separate company. Since the circumstances you described involve ASA’s service, your e-mail has been forwarded to our partner for review. We know our concern will be shared, and you should receive a reply within the next thirty days from ASA. Your patience in the meantime is appreciated.
Thank you again for taking the time to write.
Sincerely,
(Name Withheld)
Manager
Customer Care
I remember when the customer service department of Delta Air Lines “stepped up to the plate” whenever there was a problem with a Delta Connection flight, and this was before Delta Air Lines wholly owned Atlantic Southeast Scarelines and Comair.
By the way, the final resolution to my complaint was nothing more than an apology from a manager of Customer Care at Atlantic Southeast Scarelines.
Dec 28, 2004, 8:38 am
#36
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Originally Posted by Canarsie
I remember when the customer service department of Delta Air Lines “stepped up to the plate” whenever there was a problem with a Delta Connection flight, and this was before Delta Air Lines wholly owned Atlantic Southeast Scarelines and Comair.
By the way, the final resolution to my complaint was nothing more than an apology from a manager of Customer Care at Atlantic Southeast Scarelines.
Remember the game of "hot potato?"........sure sounds familiar......
Dec 28, 2004, 11:01 am
#37
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When NW messes up, they often proactively send an apology and maybe some compensatory miles -- without even having to contact them.
I haven't received an apology, nor even seen a general one on DLs website or statements.
Would it hurt so much to say "we're sorry we inconvenienced tens of thousands of people?"
I haven't received an apology, nor even seen a general one on DLs website or statements.
Would it hurt so much to say "we're sorry we inconvenienced tens of thousands of people?"
Dec 28, 2004, 11:05 am
#38
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Originally Posted by Alpha Golf
When NW messes up, they often proactively send an apology and maybe some compensatory miles -- without even having to contact them.
I haven't received an apology, nor even seen a general one on DLs website or statements.
Would it hurt so much to say "we're sorry we inconvenienced tens of thousands of people?"
I haven't received an apology, nor even seen a general one on DLs website or statements.
Would it hurt so much to say "we're sorry we inconvenienced tens of thousands of people?"
Dec 28, 2004, 11:09 am
#39
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I still cant believe DL refused to change someone on a Y ticket 
comair or not..... which is fully refundable and changeable. Other carriers would have gone out of their way to accomodate (maybe not US, LOL). Definitely fly another carrier next time...
WASJETBOY
comair or not..... which is fully refundable and changeable. Other carriers would have gone out of their way to accomodate (maybe not US, LOL). Definitely fly another carrier next time...WASJETBOY
Dec 28, 2004, 12:38 pm
#40
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I can't believe none of you folks have ever sought out compensation from Comair before and don't know how to handle this.
They screwed me over a year and a half ago out of ABE. I missed a class riding a bus to EWR, adding several hours to my destination because of equipment.
Go to this website:
Comair, The Delta Connection Feedback
You can send an e-mail, but I find it more effective to write a letter to the address at the bottom. Send it certified mail if you really want to expedite the process (sorry to use the TSA lingo).
They'll send you a voucher. It'll look like one of those old school credit card receipts with a carbon copy. It probably won't be an e-voucher. (Although, NW's Regional Carrier Pinnacle sent me an e-voucher good on NW once)
They screwed me over a year and a half ago out of ABE. I missed a class riding a bus to EWR, adding several hours to my destination because of equipment.
Go to this website:
Comair, The Delta Connection Feedback
You can send an e-mail, but I find it more effective to write a letter to the address at the bottom. Send it certified mail if you really want to expedite the process (sorry to use the TSA lingo).
They'll send you a voucher. It'll look like one of those old school credit card receipts with a carbon copy. It probably won't be an e-voucher. (Although, NW's Regional Carrier Pinnacle sent me an e-voucher good on NW once)
Dec 28, 2004, 12:43 pm
#41
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When ever I have had a problem with one of the Delta Connection Carriers I have written to DL and or DL and the Connection Carrier. Each time DL has handled the problem and once one of the Connection Carriers followed up with an email and written letter (ASA). Bottom line, this is DL's problem, go after DL, your ticket says "DL", it is DL's problem regardless of what they say.
I just say, don't fly DL and you wont have these problems. Of course, that does not insure you don't have the problems on other airlines... but I tend to think other airlines (or some of them...) actually care if you fly with them again.
Dreading making travel reservations... DL may be in the works for a few flights over the next few weeks.
I just say, don't fly DL and you wont have these problems. Of course, that does not insure you don't have the problems on other airlines... but I tend to think other airlines (or some of them...) actually care if you fly with them again.
Dreading making travel reservations... DL may be in the works for a few flights over the next few weeks.
Dec 28, 2004, 3:03 pm
#42
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Originally Posted by JPoor007
They'll send you a voucher. It'll look like one of those old school credit card receipts with a carbon copy. It probably won't be an e-voucher. (Although, NW's Regional Carrier Pinnacle sent me an e-voucher good on NW once)
Since it was part of a DL ticket, I would make sure that whatever compensation you get is good on Delta as well.
Dec 28, 2004, 4:01 pm
#43
Join Date: Nov 2001
Posts: 6,645
Originally Posted by JRF
When ever I have had a problem with one of the Delta Connection Carriers I have written to DL and or DL and the Connection Carrier. Each time DL has handled the problem and once one of the Connection Carriers followed up with an email and written letter (ASA). Bottom line, this is DL's problem, go after DL, your ticket says "DL", it is DL's problem regardless of what they say.
Dec 28, 2004, 4:21 pm
#44
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Originally Posted by outtolunch
That's all well and good, but the ticket doesn't say DL, does it? It says something like "operated by comair".
Dec 28, 2004, 5:02 pm
#45
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Originally Posted by Alpha Golf
When NW messes up, they often proactively send an apology and maybe some compensatory miles -- without even having to contact them.
I haven't received an apology, nor even seen a general one on DLs website or statements.
Would it hurt so much to say "we're sorry we inconvenienced tens of thousands of people?"
I haven't received an apology, nor even seen a general one on DLs website or statements.
Would it hurt so much to say "we're sorry we inconvenienced tens of thousands of people?"