Originally Posted by Alpha Golf
When NW messes up, they often proactively send an apology and maybe some compensatory miles -- without even having to contact them.
I haven't received an apology, nor even seen a general one on DLs website or statements.
Would it hurt so much to say "we're sorry we inconvenienced tens of thousands of people?"
I suspect that you will indeed receive a proactive apology and maybe miles without having to contact them. But it's only Dec. 28th. for something that happen a couple of days ago. They could put a general one on the website but I suspect that no one has thought of it yet. I am sure it was a hectic Christmas for employees as well.