The original milepost in this thread brings back “memories”.
A year ago, I wrote to Delta Air Lines via
www.delta.com concerning problems that I had with an
Atlantic
Southeast
Scarelines flight.
The following is a response I received via e-mail:
Dear Canarsie:
Thank you for your e-mail via Delta’s Web site.
We want flying on Delta or Atlantic Southeast Airlines, the Delta Connection Carrier, to be enjoyable, and I am sorry for the inconvenience you encountered on (Date Withheld). I can only imagine your dismay with the handling of the irregular operation of Flight XXXX and the turn of events that followed.
Atlantic Southeast Airlines is one of our Delta Connection partners. Although ASA is a wholly owned subsidiary of Delta, ASA operates as a separate company. Since the circumstances you described involve ASA’s service, your e-mail has been forwarded to our partner for review. We know our concern will be shared, and you should receive a reply within the next thirty days from ASA. Your patience in the meantime is appreciated.
Thank you again for taking the time to write.
Sincerely,
(Name Withheld)
Manager
Customer Care
This practice by Delta Air Lines of associating with their wholly-owned subsidiary airlines only when it is beneficial to them but apparently distancing themselves from them in problem situations has been ongoing for a while.
I remember when the customer service department of Delta Air Lines “stepped up to the plate” whenever there was a problem with a Delta Connection flight, and this was
before Delta Air Lines wholly owned
Atlantic
Southeast
Scarelines and Comair.
By the way, the final resolution to my complaint was nothing more than an apology from a manager of Customer Care at
Atlantic
Southeast
Scarelines.