Zorak

Does the app force you to login again when you power cycle the phone? I forget what the Android app does, and no idea about iPhone But if not, try forcing a logout/login again.

On a tangent, I've noticed the Android app shows stale cached info while it is updating new info in the background, most noticeably on the "My Trips" tab. It's especially confusing if switching from one person's account to another.

audidudi

No, the app doesn't ask me to log in again after powering on! It will eventually update, as this isn't the first time this has happened! One time I had to delete the app and then reinstall it to get the updates to happen! However it doesn't happen 100% of the time!

Keyser

i face this problem all the time with international flights....it sometimes takes 4-5 days for the app to update....

dzflyer

Syd to Lax I was credited before I landed.

DeltaDunce

Well, you did cross the Int'l Date Line.

dzflyer

True. It also has happened to me one other time chs to atl.

gungadin

Ap won't let me add bags to a check in. SkyMiles says just do it at the counter . Little but annoying😑

jrl767

not sure if this is a bug or a new "feature" but it's really annoying

the "Modify Search" frame at the left side of the screen used to be directly adjacent to the "Search Results" table; now you have to scroll all the way to the bottom of the results to find it

this makes it a real pain to quickly filter out multi-stop flights or undesirable connection points

and they STILL haven't fixed the fact that, when you use that panel to change a date of a multi-city trip, the search results reflect a round-trip between origin and first destination

further, the "Show All Results" link (that used to be at the top right corner of the search results) is now gone, so again you have to scroll all the way to the bottom in order to see more than the first 20 options

pvn

that looks like a pretty standard CSS rendering bug, I'm sure it will be gone next time you log in.

jrl767

nope, still there (no surprise, I've seen it this way for a week or two; running Firefox 49.0.2 in case that makes a difference) ... moreover, I've put the computer in Sleep mode between home, office, conference, and home and it doesn't remember me when logging in


11/7: ok, the "remember me" feature is apparently disabled in Firefox (may be company/sysad policy), but surprisingly it works in Chrome; the display renders normally in Chrome also

aaronkz

Maybe this isn't the right thread but I'm a newbie here and didn't want to start a thread.

So, I know it's a crap redemption but I've got more miles than vacation days so I went ahead and dropped the 20K to get myself out of 34B and into 5A for an upcoming flight. I had to call in to do this. My questions are:

-Since this is an upgrade with miles, shouldn't I also get upgraded on the connecting flights? I'm not seeing any change in status on these flights.

-The mileage still hasn't been debited from my account 24h later. Does this usually take a while?

-Could both these issues be related, i.e. the CSR messed up and gave me a free upgrade, albeit on a single leg? That possibility makes me want to not call in about issue 1.

Zorak

1. Mileage upgrades require inventory available in OP/RP. It's possible the segment that cleared is the only one that had immediately available inventory and you're waitlisted on the other segments (you should see "Upgrade Waitlisted" in that case). You might also have a broken fare in which case the other segments would unfortunately require a separate upgrade payment.

2. They won't be deducted until the ticket is actually reissued (you will nearly, but not always, get a new email saying "your flight receipt" with a different ticket number ending in starting with 006)

aaronkz

Thanks for the quick reply! Since I figured the miles would be coming out anyway I went ahead and called to claim my seats on the connecting flights....

WHOOPS. Turns out my thesis was correct; the CSR yesterday had upgraded that one seat but never completed the booking, so no new receipt would have been issued and no miles debited. Naturally today's CSR "fixed" the problem and e-mailed me the new receipt. Oh well, at least I get to spend all day in F now...

I'm curious if I would have gotten away clean had I not called again. On the first call I only requested that specific flight, not the whole trip. I'm definitely going to try this again when there's a worthwhile opportunity and see what happens.

Zorak

Weird. I suspect there would have been a problem when you tried to check in and the mess would've been cleared up at that point, but who knows?

(I noticed I wrote "ending in" when I meant "starting with", went back and edited my original reply)

Zorak

The "Change" button has been broken for some time now, I think since the mid-October Technology Tuneup[sic]

A few days after that I wanted to see what changes the web site would offer and clicking "Change" took me to the booking screen as if I were doing a new flight search.

Today I'm trying to modify an award ticket and I get

both Firefox on Linux and Chrome on MacOS with all blocking/privacy stuff turned off.