Original Routing Credit, or ORC: The Definitive Thread
May 19, 2011, 8:58 pm
#181
In memoriam, FlyerTalk Evangelist
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May 20, 2011, 8:26 am
#183
Join Date: Nov 2010
Location: BNA/SAN
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Posts: 754
In January I was supposed to return to San Diego from Miami via JFK. Due to Mechanical issues the flight was cancelled and I ended up getting home via Atlanta. I used the Comment/Complaint link on Delta and asked for the Original Routing Credit.
I was asked to give them 30 days which I did. I didn't get a response so sent them another note via Comment/Complaint and received the following reply (and the miles/MQMs were posted within a day or two). It hasn't happened since so haven't tried the method they recommend in their response.
=================================================
Thank you for writing and allowing me the opportunity to further review
your concerns. On behalf of Delta Air Lines, I appreciate the
opportunity to be of assistance with your mileage credit request.
I am truly sorry for the mileage discrepancy you described and the
resulting inconvenience you have been caused. Please know I again
forwarded a request to our SkyMiles Service desk to post the appropriate
mileage for Flights 1660 and 2557. For future reference, for travel on
Delta and Delta Connection flights you can submit mileage discrepancies
at http://www.delta.com/skymiles/about_....jsp#acct_disc,
and for travel on our airline partners you can send a copy of your
airline ticket/ticket receipt and boarding pass(es) to:
Delta Air Lines, Inc.
SkyMiles Service Center
Dept. 654
P.O. Box 20532
Atlanta, GA 30320-2532
Fax: 404-773-1945
=======================================
I was asked to give them 30 days which I did. I didn't get a response so sent them another note via Comment/Complaint and received the following reply (and the miles/MQMs were posted within a day or two). It hasn't happened since so haven't tried the method they recommend in their response.
=================================================
Thank you for writing and allowing me the opportunity to further review
your concerns. On behalf of Delta Air Lines, I appreciate the
opportunity to be of assistance with your mileage credit request.
I am truly sorry for the mileage discrepancy you described and the
resulting inconvenience you have been caused. Please know I again
forwarded a request to our SkyMiles Service desk to post the appropriate
mileage for Flights 1660 and 2557. For future reference, for travel on
Delta and Delta Connection flights you can submit mileage discrepancies
at http://www.delta.com/skymiles/about_....jsp#acct_disc,
and for travel on our airline partners you can send a copy of your
airline ticket/ticket receipt and boarding pass(es) to:
Delta Air Lines, Inc.
SkyMiles Service Center
Dept. 654
P.O. Box 20532
Atlanta, GA 30320-2532
Fax: 404-773-1945
=======================================
May 20, 2011, 12:19 pm
#184
In memoriam, FlyerTalk Evangelist
Join Date: May 2005
Location: PIT
Programs: DM life is over 2MM PM now & NW MillionAir Wyndham Rewards Plat -Hotels.com Silver -Accor Silver
Posts: 15,408
For DL flights, I've found the most efficient way to get missing credit, is to call. It usually shows up in your account immediately as pending - with zero miles. Then a few hours later, voila! It's fixed! I just did this with a KL flight TXL/AMS and it was FAST!! KL op'd with a DL flight #.
May 28, 2011, 9:38 am
#185
Join Date: Sep 2005
Location: Columbia, SC
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Posts: 2,363
Rerouted on US - when to request original routing credit?
My wife and I flew to PIT Friday. While waiting to board, we were called up by the GA and offered reroute on US direct to PIT (our itinerary was CLT-DTW//DTW-PIT) and VDB compensation of $300 each. 
We took them up on the offer, despite two downsides of the deal: 1. It was too late for our luggage to be pulled so it would arrive on our original flights about 4 hrs later and we'd have to wait to have it delivered to the hotel; and 2. We had to fly US. 
At any rate, 24 hrs later, no flight credit shows in my SM acct. My itinerary now shows the US flight (and fare class Y) for outbound instead of the orignal DL flights. Should I give it more time before requesting mileage credit?
We took them up on the offer, despite two downsides of the deal: 1. It was too late for our luggage to be pulled so it would arrive on our original flights about 4 hrs later and we'd have to wait to have it delivered to the hotel; and 2. We had to fly US. At any rate, 24 hrs later, no flight credit shows in my SM acct. My itinerary now shows the US flight (and fare class Y) for outbound instead of the orignal DL flights. Should I give it more time before requesting mileage credit?
May 28, 2011, 9:49 am
#186
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
You can call DL and ask for Original Mileage Credit. As a future matter, ask the agent handling your reroute to input the credit as part of the rebooking process. It is not automatic, but easy. It may take several days to post because DL does verify that you took the US trip.
May 28, 2011, 11:13 am
#187
Join Date: Apr 2005
Location: LAX, SFO
Programs: Delta GM, Lifetime Marriott Platinum, Avis Preferred
Posts: 1,634
My wife and I flew to PIT Friday. While waiting to board, we were called up by the GA and offered reroute on US direct to PIT (our itinerary was CLT-DTW//DTW-PIT) and VDB compensation of $300 each. We took them up on the offer, despite two downsides of the deal: 1. It was too late for our luggage to be pulled so it would arrive on our original flights about 4 hrs later and we'd have to wait to have it delivered to the hotel; and 2. We had to fly US.
At any rate, 24 hrs later, no flight credit shows in my SM acct. My itinerary now shows the US flight (and fare class Y) for outbound instead of the orignal DL flights. Should I give it more time before requesting mileage credit?
We took them up on the offer, despite two downsides of the deal: 1. It was too late for our luggage to be pulled so it would arrive on our original flights about 4 hrs later and we'd have to wait to have it delivered to the hotel; and 2. We had to fly US. At any rate, 24 hrs later, no flight credit shows in my SM acct. My itinerary now shows the US flight (and fare class Y) for outbound instead of the orignal DL flights. Should I give it more time before requesting mileage credit?
May 28, 2011, 2:30 pm
#188
Join Date: Mar 2006
Location: DCA
Programs: ex-NW, now DL FO, AA, AC
Posts: 82
I had something similar happen to me. DL cancelled a segment of a trip and rerouted me on UA; I was able to get original routing credit by sending a request through the contact us link online. I didn't need to fax BPs, and credit posted in about 36 hours.
(And, of course, I double-dipped and got the UA miles, too).
-ww
(And, of course, I double-dipped and got the UA miles, too).
-ww
Jul 16, 2011, 8:45 pm
#190
Join Date: Dec 2009
Location: WAS
Posts: 3,014
Original routing credit for VDB bump?
What experience have people had lately on this? Last week my sister and I took a bump from SLC-SEA-HNL to SLC-SFO-HNL (about a 350 mile difference). I asked for ORC through TTU, and I got an e-mail this morning saying that since we got the $400 vouchers they wouldn't give us ORC. Do I just need to do the find-another-agent routine?
(Searches for this topic come up with premerger threads)
(Searches for this topic come up with premerger threads)
Jul 16, 2011, 8:57 pm
#191
Join Date: Jan 2010
Location: MCO
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Posts: 1,254
I would try to find another agent. I've never heard of any specific policy on this.
On another OT note, are you planning to route on down to my neck of the woods anytime soon? I hear there's going to be a pretty big football game come September. Two top 5 teams, perhaps?
On another OT note, are you planning to route on down to my neck of the woods anytime soon? I hear there's going to be a pretty big football game come September. Two top 5 teams, perhaps?
Jul 16, 2011, 11:41 pm
#192
Join Date: Dec 2009
Location: WAS
Posts: 3,014
I would try to find another agent. I've never heard of any specific policy on this.
On another OT note, are you planning to route on down to my neck of the woods anytime soon? I hear there's going to be a pretty big football game come September. Two top 5 teams, perhaps?
On another OT note, are you planning to route on down to my neck of the woods anytime soon? I hear there's going to be a pretty big football game come September. Two top 5 teams, perhaps?
Unfortunately, I won't be going to Tallahassee.
I went to OU for the past two years (and was in the band), but this fall I'm transferring. That said, I'll be cheering from behind a TV as OU beats Florida State. 
Jul 17, 2011, 12:17 am
#193
Join Date: Dec 2010
Location: The District
Programs: DL,AA SPG Plat
Posts: 352
I took 400.00 for a VDB on a DCA-ATL-HPN routing. I received those miles along with the instant upgrade to a DCA-LGA flight for which I also received miles. This was all done automatically. I did not have to speak to anyone. In fact I was a bit surprised when I did receive ORC plus the new routing. I was traveling on a pricey last minute M fare so maybe that had something to do with it?
Jul 17, 2011, 6:08 am
#194
Join Date: Dec 2002
Location: Washington, DC, Chapel Hill, NC (RDU)
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Posts: 5,627
I took a vdb on 7/14 from dca-msp-ord to dca-cvg-ord. Once the miles posted I requested original routing credit and got a response indicating it would be done. Half done so far, msp-ord is still pending.
On the return friday took a reroute because the ord-msp would have misconnected. Will be asking for original routing credit today.
On the return friday took a reroute because the ord-msp would have misconnected. Will be asking for original routing credit today.
Jul 17, 2011, 8:20 am
#195
FlyerTalk Evangelist & Ambassador: China
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No ORC cause you took VDB vouchers? That just sounds like a mean agent to me. Try again...