In January I was supposed to return to San Diego from Miami via JFK. Due to Mechanical issues the flight was cancelled and I ended up getting home via Atlanta. I used the Comment/Complaint link on Delta and asked for the Original Routing Credit.
I was asked to give them 30 days which I did. I didn't get a response so sent them another note via Comment/Complaint and received the following reply (and the miles/MQMs were posted within a day or two). It hasn't happened since so haven't tried the method they recommend in their response.
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Thank you for writing and allowing me the opportunity to further review
your concerns. On behalf of Delta Air Lines, I appreciate the
opportunity to be of assistance with your mileage credit request.
I am truly sorry for the mileage discrepancy you described and the
resulting inconvenience you have been caused. Please know I again
forwarded a request to our SkyMiles Service desk to post the appropriate
mileage for Flights 1660 and 2557. For future reference, for travel on
Delta and Delta Connection flights you can submit mileage discrepancies
at
http://www.delta.com/skymiles/about_....jsp#acct_disc,
and for travel on our airline partners you can send a copy of your
airline ticket/ticket receipt and boarding pass(es) to:
Delta Air Lines, Inc.
SkyMiles Service Center
Dept. 654
P.O. Box 20532
Atlanta, GA 30320-2532
Fax: 404-773-1945
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