Website log in problems?
Apr 23, 2026 | 12:29 pm
#1
Original Poster
Join Date: Jul 2006
Location: ATL
Programs: DL - PM + 1MM; Marriott - Gold
Posts: 5,290
Website log in problems?
Anyone else having problems logged in via a web-browser? Works great from my phone and great from the app, but both Chrome and Edge are saying the password is wrong from several family members, but they aren't....
Apr 23, 2026 | 1:48 pm
#4
Join Date: Feb 2007
Location: Pensacola, FL (PNS)
Programs: Delta 1.99M, Hyatt Globalist, IHG Diamond, Marriott Gold, Hilton Diamond
Posts: 2,738
Oh wait what's old is new again.....
Website issues - can't book anything
Skymiles Account log-in issues
Cannot log into delta.com
Website issues - can't book anything
Skymiles Account log-in issues
Cannot log into delta.com
Apr 23, 2026 | 1:55 pm
#6
Join Date: Feb 2007
Location: Pensacola, FL (PNS)
Programs: Delta 1.99M, Hyatt Globalist, IHG Diamond, Marriott Gold, Hilton Diamond
Posts: 2,738
Apr 23, 2026 | 5:17 pm
#8
Join Date: Aug 2004
Location: MCO
Programs: AA,DL,F9,UA,WN
Posts: 754
This was happening to me too last night and this morning.
It kept saying my password was wrong even though I knew it was correct.
But I was working from a webpage browser in incognito mode.
When I went to a regular webpage browser it worked fine.
It kept saying my password was wrong even though I knew it was correct.
But I was working from a webpage browser in incognito mode.
When I went to a regular webpage browser it worked fine.
Apr 24, 2026 | 7:39 am
#9
Join Date: Apr 2005
Location: New York, western US
Programs: DM/3MM
Posts: 4,315
I have not been able to log in either, for days. I called Delta yesterday and was told that agents were just informed yesterday that there is a problem, and its been going on for 3-4 days. They were unsure about timing of resolution. Interesting comment from the agent was that they usually have the opposite problemissues with the app, but not the website.
Apr 24, 2026 | 10:48 am
#10
Original Poster
Join Date: Jul 2006
Location: ATL
Programs: DL - PM + 1MM; Marriott - Gold
Posts: 5,290
I have not been able to log in either, for days. I called Delta yesterday and was told that agents were just informed yesterday that there is a problem, and its been going on for 3-4 days. They were unsure about timing of resolution. Interesting comment from the agent was that they usually have the opposite problemissues with the app, but not the website.
Apr 24, 2026 | 1:16 pm
#11
Join Date: Feb 2015
Location: ANC
Programs: DL DM
Posts: 2,725
Unable to login on the website today from either Safari, Chrome, or Firefox. App works fine.
Interestingly it's just for me. My husband's credentials work just fine.
More DL IT for the win...
Interestingly it's just for me. My husband's credentials work just fine.
More DL IT for the win...
Last edited by GagaPilot; Apr 24, 2026 at 1:35 pm
Apr 24, 2026 | 1:44 pm
#12
Join Date: Feb 2015
Location: ANC
Programs: DL DM
Posts: 2,725
Potential Work Around
UPDATE: Think I found a work-around:
On the DL webpage, navigate to any other page other than the homepage such as < Travel Info < Delta Sky Club and THEN select the red login bar at the top right. My credentials work fine there. I think that's an "old" login interface.
I also realized that my password is technically out of compliance from current requirements - that might be why the new login interface isn't working, but the old still is. Curious if others with the issue are in the same boat with using outdated password requirements.
I'm tempted to change my password, but sort of want to wait and see if that is in line with what others are experiencing.
On the DL webpage, navigate to any other page other than the homepage such as < Travel Info < Delta Sky Club and THEN select the red login bar at the top right. My credentials work fine there. I think that's an "old" login interface.
I also realized that my password is technically out of compliance from current requirements - that might be why the new login interface isn't working, but the old still is. Curious if others with the issue are in the same boat with using outdated password requirements.
I'm tempted to change my password, but sort of want to wait and see if that is in line with what others are experiencing.
Apr 24, 2026 | 1:45 pm
#13
Join Date: Nov 2009
Programs: DL DM 1MM
Posts: 3,561
Sometimes companies split up databases based on the first character of the index field - just curious if this problem affects Skymiles numbers that start with "1" vs "2" or something simple like that.
Apr 24, 2026 | 1:57 pm
#14
Join Date: Feb 2015
Location: ANC
Programs: DL DM
Posts: 2,725
My husband's started with a 9, and no issue there either.
Good idea, though!
Apr 24, 2026 | 2:04 pm
#15
Join Date: Feb 2015
Location: ANC
Programs: DL DM
Posts: 2,725
Password Changed to be in Compliance - Issue Resolved for Me
So I ended up changing my password and I think all is resolved for me.
My old password for DL was super old and did not comply with the minimum length requirement. Between myself, husband, and my parents, my password was the only one not in compliance with DL's current requirements. Once I updated it, I'm now able to login via the website and app.
My suspicion is that the "new" login interface was enforcing the requirements and the "old" login was not.
I suggest anyone impacted take a close look and see if their password meets current requirements - as always with DL YMMV and it could very well just be a random IT glitch, but after working the issue I think I was the cause of my own frustration.
My old password for DL was super old and did not comply with the minimum length requirement. Between myself, husband, and my parents, my password was the only one not in compliance with DL's current requirements. Once I updated it, I'm now able to login via the website and app.
My suspicion is that the "new" login interface was enforcing the requirements and the "old" login was not.
I suggest anyone impacted take a close look and see if their password meets current requirements - as always with DL YMMV and it could very well just be a random IT glitch, but after working the issue I think I was the cause of my own frustration.