Website log in problems?
 

Anyone else having problems logged in via a web-browser? Works great from my phone and great from the app, but both Chrome and Edge are saying the password is wrong from several family members, but they aren't....

It happens, give it a day and try again

Are you also experiencing it? Anyone else?

Oh wait what's old is new again.....

https://www.flyertalk.com/forum/delt...-anything.html

https://www.flyertalk.com/forum/delt...og-issues.html

https://www.flyertalk.com/forum/delt...delta-com.html

I'm not having login problems, but login box appearance looks visibly somewhat different (font change?) from what I'm used to.

https://cimg2.ibsrv.net/gimg/www.fly...9988b4d330.png

It also is appearing to make Platinum as Diamonds (dark granite >>> now purple)

Chrome wouldn't work earlier for me. Duck Duck Go did work.

This was happening to me too last night and this morning.
It kept saying my password was wrong even though I knew it was correct.
But I was working from a webpage browser in incognito mode.
When I went to a regular webpage browser it worked fine.

I have not been able to log in either, for days. I called Delta yesterday and was told that agents were just informed yesterday that there is a problem, and it’s been going on for 3-4 days. They were unsure about timing of resolution. Interesting comment from the agent was that they usually have the opposite problem…issues with the app, but not the website.

I still can't log in from the website, but the app is fine. So annoying.

Unable to login on the website today from either Safari, Chrome, or Firefox. App works fine.

Interestingly it's just for me. My husband's credentials work just fine.

More DL IT for the win...

Potential Work Around
 

UPDATE: Think I found a work-around:

On the DL webpage, navigate to any other page other than the homepage such as < Travel Info < Delta Sky Club and THEN select the red login bar at the top right. My credentials work fine there. I think that's an "old" login interface.

I also realized that my password is technically out of compliance from current requirements - that might be why the new login interface isn't working, but the old still is. Curious if others with the issue are in the same boat with using outdated password requirements.

I'm tempted to change my password, but sort of want to wait and see if that is in line with what others are experiencing.

Is the first digit of your Skymiles number the same as your husbands?

Sometimes companies split up databases based on the first character of the index field - just curious if this problem affects Skymiles numbers that start with "1" vs "2" or something simple like that.

My first digit starts with a 2, and so does my mother's and father's. Only my account was impacted, both of their's were fine.

My husband's started with a 9, and no issue there either.

Good idea, though!

Password Changed to be in Compliance - Issue Resolved for Me
 

So I ended up changing my password and I think all is resolved for me.

My old password for DL was super old and did not comply with the minimum length requirement. Between myself, husband, and my parents, my password was the only one not in compliance with DL's current requirements. Once I updated it, I'm now able to login via the website and app.

My suspicion is that the "new" login interface was enforcing the requirements and the "old" login was not.

I suggest anyone impacted take a close look and see if their password meets current requirements - as always with DL YMMV and it could very well just be a random IT glitch, but after working the issue I think I was the cause of my own frustration. :rolleyes: