Website log in problems?
Apr 24, 2026 | 2:44 pm
#16
Original Poster
Join Date: Jul 2006
Location: ATL
Programs: DL - PM + 1MM; Marriott - Gold
Posts: 5,288
UPDATE: Think I found a work-around:
On the DL webpage, navigate to any other page other than the homepage such as < Travel Info < Delta Sky Club and THEN select the red login bar at the top right. My credentials work fine there. I think that's an "old" login interface.
I also realized that my password is technically out of compliance from current requirements - that might be why the new login interface isn't working, but the old still is. Curious if others with the issue are in the same boat with using outdated password requirements.
I'm tempted to change my password, but sort of want to wait and see if that is in line with what others are experiencing.
On the DL webpage, navigate to any other page other than the homepage such as < Travel Info < Delta Sky Club and THEN select the red login bar at the top right. My credentials work fine there. I think that's an "old" login interface.
I also realized that my password is technically out of compliance from current requirements - that might be why the new login interface isn't working, but the old still is. Curious if others with the issue are in the same boat with using outdated password requirements.
I'm tempted to change my password, but sort of want to wait and see if that is in line with what others are experiencing.
Apr 24, 2026 | 7:45 pm
#18
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 17,194
Stupid Delta IT and their 'new and improved' UI/UX.
Fortunately my login still works, but I get the crappy new login which isn't even sized properly on my laptop display so its almost impossible to click on the login button if hitting enter doesn't work
Fortunately my login still works, but I get the crappy new login which isn't even sized properly on my laptop display so its almost impossible to click on the login button if hitting enter doesn't work
Apr 25, 2026 | 6:08 am
#19
Join Date: Feb 2007
Location: Pensacola, FL (PNS)
Programs: Delta 1.99M, Hyatt Globalist, IHG Diamond, Marriott Gold, Hilton Diamond
Posts: 2,726
I've had the "login workaround" for 9+ months.
I use the https://www.delta.com/skymiles/login page.
But according to others, nothing is wrong, since they can log in, so it's my fault. Always.
I use the https://www.delta.com/skymiles/login page.
But according to others, nothing is wrong, since they can log in, so it's my fault. Always.
Apr 25, 2026 | 8:19 am
#20
Join Date: Feb 2019
Programs: Kroger Plus, Starbucks Green Card, My Walgreens
Posts: 5,547
I've had the "login workaround" for 9+ months.
I use the https://www.delta.com/skymiles/login page.
But according to others, nothing is wrong, since they can log in, so it's my fault. Always.
I use the https://www.delta.com/skymiles/login page.
But according to others, nothing is wrong, since they can log in, so it's my fault. Always.
Apr 27, 2026 | 11:18 pm
#22
Join Date: Mar 2022
Posts: 131
So I ended up changing my password and I think all is resolved for me.
My old password for DL was super old and did not comply with the minimum length requirement. Between myself, husband, and my parents, my password was the only one not in compliance with DL's current requirements. Once I updated it, I'm now able to login via the website and app.
My suspicion is that the "new" login interface was enforcing the requirements and the "old" login was not.
I suggest anyone impacted take a close look and see if their password meets current requirements - as always with DL YMMV and it could very well just be a random IT glitch, but after working the issue I think I was the cause of my own frustration.
My old password for DL was super old and did not comply with the minimum length requirement. Between myself, husband, and my parents, my password was the only one not in compliance with DL's current requirements. Once I updated it, I'm now able to login via the website and app.
My suspicion is that the "new" login interface was enforcing the requirements and the "old" login was not.
I suggest anyone impacted take a close look and see if their password meets current requirements - as always with DL YMMV and it could very well just be a random IT glitch, but after working the issue I think I was the cause of my own frustration.
Apr 28, 2026 | 11:11 pm
#23
Join Date: Mar 2001
Location: Minnesota, USA
Posts: 118
UPDATE: Think I found a work-around:
On the DL webpage, navigate to any other page other than the homepage such as < Travel Info < Delta Sky Club and THEN select the red login bar at the top right. My credentials work fine there. I think that's an "old" login interface.
I also realized that my password is technically out of compliance from current requirements - that might be why the new login interface isn't working, but the old still is. Curious if others with the issue are in the same boat with using outdated password requirements.
I'm tempted to change my password, but sort of want to wait and see if that is in line with what others are experiencing.
On the DL webpage, navigate to any other page other than the homepage such as < Travel Info < Delta Sky Club and THEN select the red login bar at the top right. My credentials work fine there. I think that's an "old" login interface.
I also realized that my password is technically out of compliance from current requirements - that might be why the new login interface isn't working, but the old still is. Curious if others with the issue are in the same boat with using outdated password requirements.
I'm tempted to change my password, but sort of want to wait and see if that is in line with what others are experiencing.
Apr 29, 2026 | 11:46 am
#24
Original Poster
Join Date: Jul 2006
Location: ATL
Programs: DL - PM + 1MM; Marriott - Gold
Posts: 5,288
Update your password to the new requirements and it works everywhere.
May 15, 2026 | 6:28 pm
#26
Join Date: Apr 2005
Location: New York, western US
Programs: DM/3MM
Posts: 4,315