audidudi

I’m guessing that D1 is full on your flight, thereby not giving you the opportunity to switch to a different seat. Most FAs know how to reset the seats in D1, so I guess you’re out of luck on this flight if that’s the case. I would contact DL later and see what they will do as the flight leader will document the problem and then DL can verify it.

motytrah

I could have sworn back in the mid 2010s a non functional lie flat got me 25K, and that was from the Purser. I'm shocked to see 5K for a D1.

MSPeconomist

Also, if there was a nonrev in D1, the purser should have told the nonrev to switch seats with you, ideally asking you first whether you would like to switch seats. The same should happen if the AVOD system at your seat isn't working and cannot be fixed during the flight.

fly747first

I'm yet to see a DL purser do that... most of the time they seem to be more protective of non-revs than actual full-fare passengers.

On a recent flight to EZE, there were a few open D1 seats and the purser told the cabin crew they could rest there. My seat's controls were having issues and the purser just told me too bad.

flyerCO

I had purser make non-rev move on GRU flight. Only issue was IFE was broke.

I would've asked for one of the empty D1 seats if not offered.

resolute

Wow! Me too! Must have been going around yesterday.... Leap year gremlins?

I was on DL from HND to DTW and had a D1 seat that stopped working altogether about 1 hour after takeoff. It completely lost power and the control panel went dark for lights too. Also had an awful crew except for one FA (especially the Purser who was not cutout for the job and never did anything to help or try and remedy the situation.- no leadership ability whatsoever and awful service skills) The one helpful FA tried to fix and couldn't and they ended up cranking seat into bed where it stayed almost entire flight except for near end when it was cranked to lounge position at my request where it was when we landed and I had to sit in it for landing like that. Took 3 FAs about 30 minutes each time they moved seat position.. They said someone would contact me from customer service to make things right, yeah sure..The one good FA gave me some miles and said I deserve way more but that's all her system would allow at the time.. In all my 2+ MM, this was biggest DL fail I've experienced. Also 2 of 3 bags were delayed 2 days for no apparent reason , and on flight TO HND I also had a broken suite door that was inoperable and had been written up. Purser on that flight (who was good) said the seat should not have been occupied, but somehow I ended up with it anyway. Their hard product issues are becoming significant and noticeable lately. Not a premium airline any longer with so many issues..

resolute

Shameful! This would never happen on an Asian airline I bet..

Orange County Commuter

well, I�ve had it happen for me. So I know it does happen and because that FA told me that this was supposed to happen, if I ever have this problem again, I will specifically ask. If I know they�re non-revs on the flight (it�s pretty easy usually to tell) and I don�t get moved I would be asking for even more compensation

But I suggest asking explicitly if there are non-revs in the cabin, and if so, will they trade with you. If they say no, I�d be making sure the person who says no understands that your complaint will point this out to Delta. I had to complain about the behavior of non-rev passengers on a plane once and I think I got about 25,000 for the pilots wives acting like 14-year-old brats Did you know that spouses of pilots don�t have to stand in line for bathrooms because they are related to a pilot? ( that was breaking news to Delta too)

shoodawg

on a twa flight years ago the flight attendant set her stuffed animals out on a chair.

andrewk829

A D1 seat that reclines 25% is basically a Premium Select seat, so any compensation should reflect the fare difference between D1 and PS.

When I buy a D1 ticket, 99% of what I'm buying is the seat. The hot nuts and the warm towel and the "fancy" meal and all the wine with "hints of this" and "overtones of that" and the ice cream sundaes are just performative niceties.

MSPeconomist

I've had a purser tell (not ask) a nonrev to switch seats with me when my AVOD wasn't working. This is absolutely what's supposed to happen in such cases.

I've heard of situations where crew on Chinese carriers take over the premium cabin for their rest/party.

IMO crew serving in coach shouldn't be allowed to come up to the front to use the premium cabin restrooms, nor should they store their luggage in the front of the aircraft.

fly747first

In my case, there were even empty seats so it wouldn't have been necessary to move non-revs; DL pursers aren't authorized to make empty D1 seats as cabin crew rest seats.

I wrote a very extensive complaint to DL and explicitly stated that someone who abuses full-fare revenue passengers shouldn't be in a purser role setting a terrible example for the rest of the crew.

chipbennett

Is this documented anywhere in the CoC or other DL policy? If so, that would be a handy reference in such situations.

Orange County Commuter

I doubt it�s documented anywhere you or I could get to. But I had family members who worked for Delta and I know they knew this was the rule

now keep in mind non-rev is different from a crewmember that Delta is moving for Delta�s purposes. So if there�s a pilot in D1 because Delta needs to fly him to wherever he�s going to to pick up a plane, he may not be required to move for you. If there�s a pilot in D1 because he wants to go on vacation with his spouse they are required to move for you. And as I said when it happened to me, the flight attendant looked at them and said you need to move and they didn�t even blink.

FlightNurse

Still have is a lot of miles, a savoy traveler wouldn't have spent that much.