Need a refund? Now you might need to wait for a specialist to process.
Feb 24, 2024, 7:11 am
#1
Original Poster
Join Date: Aug 2003
Posts: 2,373
Need a refund? Now you might need to wait for a specialist to process.
Started seeing this in the last week:
"Your itinerary cannot be processed through our automated system at this time. Please enter your information below and a Reservations specialist will process your request."
"Your itinerary cannot be processed through our automated system at this time. Please enter your information below and a Reservations specialist will process your request."
Feb 24, 2024, 7:16 am
#2
FlyerTalk Evangelist
Join Date: Jul 2003
Posts: 23,063
Award? Refundable fare? I've had awards that required manual processing for refunds due to schedule changes.
Feb 24, 2024, 7:19 am
#3
Original Poster
Join Date: Aug 2003
Posts: 2,373
Feb 24, 2024, 10:20 am
#6
Join Date: Jul 2009
Location: Washington, DC
Programs: DL PM; IHG PlatAmb; Hilton Dia; Marriott Plat; Hyatt Discoverist
Posts: 7,320
It seems like you weren't actually seeking a refund but a second change to a ticket within 24 hours, making your title slightly misleading
Feb 24, 2024, 12:56 pm
#7
Original Poster
Join Date: Aug 2003
Posts: 2,373
If you only started seeing this in the last week, that's odd. I've had that response on some tickets (usually if the ticket had already been reissued once) for literally years. Unclear what exactly how your multiple changes worked here but no reason to suggest there's any change in policy or practice.
It seems like you weren't actually seeking a refund but a second change to a ticket within 24 hours, making your title slightly misleading
It seems like you weren't actually seeking a refund but a second change to a ticket within 24 hours, making your title slightly misleading
Feb 24, 2024, 1:03 pm
#8
Join Date: Jul 2009
Location: Washington, DC
Programs: DL PM; IHG PlatAmb; Hilton Dia; Marriott Plat; Hyatt Discoverist
Posts: 7,320
Twice in the past week, you couldn't make changes to your tickets easily. I'm sure that's frustrating. That doesn't support the thesis of the title.
Feb 24, 2024, 1:12 pm
#9
Original Poster
Join Date: Aug 2003
Posts: 2,373
I'm not sure what you're "nope"ing. There's nothing new; you're still not seeking a refund but rather a change. That you may have not experienced something before doesn't mean it warrants a misleading title suggesting there's some new policy.
Twice in the past week, you couldn't make changes to your tickets easily. I'm sure that's frustrating. That doesn't support the thesis of the title.
Twice in the past week, you couldn't make changes to your tickets easily. I'm sure that's frustrating. That doesn't support the thesis of the title.
Feb 24, 2024, 6:17 pm
#11
Original Poster
Join Date: Aug 2003
Posts: 2,373
Feb 24, 2024, 9:41 pm
#12
Join Date: Feb 2008
Location: Auckland, NZ/New York, NY/ATL
Programs: DL DM MM, BIS 2.4MM, EK Gold, SQ Gold, Marriott Gold, HH Gold,
Posts: 5,223
I'm not sure what you're "nope"ing. There's nothing new; you're still not seeking a refund but rather a change. That you may have not experienced something before doesn't mean it warrants a misleading title suggesting there's some new policy.
Twice in the past week, you couldn't make changes to your tickets easily. I'm sure that's frustrating. That doesn't support the thesis of the title.
Twice in the past week, you couldn't make changes to your tickets easily. I'm sure that's frustrating. That doesn't support the thesis of the title.