Originally Posted by
Adam1222
I'm not sure what you're "nope"ing. There's nothing new; you're still not seeking a refund but rather a change. That you may have not experienced something before doesn't mean it warrants a misleading title suggesting there's some new policy.
Twice in the past week, you couldn't make changes to your tickets easily. I'm sure that's frustrating. That doesn't support the thesis of the title.
Its typical FT and internet fashion nowdays where if something happens once or twice it must be a new policy for everyone. Fact. End of story. Rather than perhaps an isolated or slightly unrelated incident. Its much easier to just form conclusions. I mean how many threads per week are there about award tickets?