Originally Posted by
shoodawg
Started seeing this in the last week:
"Your itinerary cannot be processed through our automated system at this time. Please enter your information below and a Reservations specialist will process your request."
If you only started seeing this in the last week, that's odd. I've had that response on some tickets (usually if the ticket had already been reissued once) for literally years. Unclear what exactly how your multiple changes worked here but no reason to suggest there's any change in policy or practice.
It seems like you weren't actually seeking a refund but a second change to a ticket within 24 hours, making your title slightly misleading