Diamond Medallion Phone Line Question
Apr 30, 2023, 11:39 am
#46
Join Date: Feb 2012
Location: STL
Programs: DL DM; HH gold
Posts: 554
Agree that the emailed survey is about as useless as…(insert your thoughts here), especially if you can’t resolve an issue with one call. IDK what they do with the results of the phone surveys, but identifying which agents need better/more training doesn’t seem to be on the list.
Apr 30, 2023, 11:40 am
#47
Join Date: Aug 2018
Programs: SkyPesos -> MVP Gold 100K
Posts: 680
Ugh ty for the tip..going to figure this out now.
Apr 30, 2023, 2:00 pm
#48
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,052
Slightly off topic, but the call back option appears to be non-functional if you are using a cell phone via a WiFi connection. When you receive the call back, you can punch any button on your phone that you wish to punch, but the signal does not get transmitted back to the system at the other end.
It is a known issue with WiFi calling.
(I use Verizon)
May 2, 2023, 5:40 am
#49
Join Date: May 2002
Location: STL
Programs: DL PM/1MM, DL SkClub LT, Marr LT Plat, IHG Plat, HH Diam
Posts: 2,005
Cert finally showing open on my profile this morning. FIVE days and three calls to get this resolved.
May 2, 2023, 10:44 am
#50
Join Date: Aug 2018
Programs: SkyPesos -> MVP Gold 100K
Posts: 680
Update: got luckier than you. But still had to call in twice to get it reopened.
Last edited by secretalcoholic; May 4, 2023 at 12:13 am