EU261 on a codeshare
Apr 6, 2023 | 8:26 am
#1
Original Poster
Join Date: Feb 2022
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EU261 on a codeshare
Which airline do you file an EU261 claim with on a codeshare?
We had a return flight booked with Delta FLR - AMS (KLM operated flight) and AMS - DTW (Delta operated flight). The KLM flight at FLR was cancelled and we were bussed to BLQ later in the day to take a KLM flight to AMS. We stayed overnight in AMS and took a Delta flight back to DTW the following day.
Do I file an EU261 claim with Delta since I purchased the tickets from them, or with KLM, since it was their cancelled flight that caused us to arrive back in the US a day later than scheduled?
TIA!
We had a return flight booked with Delta FLR - AMS (KLM operated flight) and AMS - DTW (Delta operated flight). The KLM flight at FLR was cancelled and we were bussed to BLQ later in the day to take a KLM flight to AMS. We stayed overnight in AMS and took a Delta flight back to DTW the following day.
Do I file an EU261 claim with Delta since I purchased the tickets from them, or with KLM, since it was their cancelled flight that caused us to arrive back in the US a day later than scheduled?
TIA!
Apr 6, 2023 | 11:18 am
#2
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In my experience, you file the claim with the operating airline (KLM) and not the marketing airline (Delta). My two datapoints are significant delays on flights operated by ITA and AF while on a Delta ticket.
Apr 7, 2023 | 6:35 am
#5
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I'm always filing against the revenue airline, i.e. the one where you bought your ticket. In your case Delta
Was your entire itinerary on one ticket?
EU261 only apply for European Airlines but I guess its worth a shot as one leg was with a European Carrier.
Was your entire itinerary on one ticket?
EU261 only apply for European Airlines but I guess its worth a shot as one leg was with a European Carrier.
Apr 7, 2023 | 6:48 am
#6
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It applies to European carriers at all times, but it also applies to non-European carriers on trips that depart from the EU. The fact that OP had a leg on both KL and DL on their ticket (and that KL was the original cause of the delay) is not relevant - when a EU261-qualified delay happens (on a single ticket with multiple carriers), you file with the operating carrier that got you to your final destination (DL may send the bill to KL for this one). If it had been a DL codeshare on a KL operated AMS-DTW, KL would have been the target to file with.
Apr 7, 2023 | 10:31 am
#7
Join Date: May 2011
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That is not accurate.
It applies to European carriers at all times, but it also applies to non-European carriers on trips that depart from the EU. The fact that OP had a leg on both KL and DL on their ticket (and that KL was the original cause of the delay) is not relevant - when a EU261-qualified delay happens (on a single ticket with multiple carriers), you file with the operating carrier that got you to your final destination (DL may send the bill to KL for this one). If it had been a DL codeshare on a KL operated AMS-DTW, KL would have been the target to file with.
It applies to European carriers at all times, but it also applies to non-European carriers on trips that depart from the EU. The fact that OP had a leg on both KL and DL on their ticket (and that KL was the original cause of the delay) is not relevant - when a EU261-qualified delay happens (on a single ticket with multiple carriers), you file with the operating carrier that got you to your final destination (DL may send the bill to KL for this one). If it had been a DL codeshare on a KL operated AMS-DTW, KL would have been the target to file with.
AF 247 SEZ CDG delayed 18 hours??
Apr 7, 2023 | 10:48 am
#8
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That is not accurate.
It applies to European carriers at all times, but it also applies to non-European carriers on trips that depart from the EU. The fact that OP had a leg on both KL and DL on their ticket (and that KL was the original cause of the delay) is not relevant - when a EU261-qualified delay happens (on a single ticket with multiple carriers), you file with the operating carrier that got you to your final destination (DL may send the bill to KL for this one). If it had been a DL codeshare on a KL operated AMS-DTW, KL would have been the target to file with.
It applies to European carriers at all times, but it also applies to non-European carriers on trips that depart from the EU. The fact that OP had a leg on both KL and DL on their ticket (and that KL was the original cause of the delay) is not relevant - when a EU261-qualified delay happens (on a single ticket with multiple carriers), you file with the operating carrier that got you to your final destination (DL may send the bill to KL for this one). If it had been a DL codeshare on a KL operated AMS-DTW, KL would have been the target to file with.
https://consumerrescue.org/guides/eu...e-europe-trip/
But I'm happy to be corrected, I do not live in the US and have only once in my lifetime used EU261
OP speaks about the RETURN trip, it's still a US originating flight on a non-eu airline. I do not know if that qualifies for EU261
Apr 7, 2023 | 11:31 am
#9
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EC261 is filed with the operating airline that caused the delay. In the OPs case, the delay was caused by the delay to KLM so that’s who they would file with. If the delay had been on the DL operated leg from AMS, then DL would be responsible.
Apr 7, 2023 | 11:38 am
#10
Join Date: Feb 2012
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The EU261 applies to operating air carriers only. For example, you purchased your tickets from Lufthansa, an EU airline, for a flight to Europe from the United States. However, the operating air carrier is its codeshare partner, United Airlines. Since the flight is on a non-EU carrier and is terminating in the EU, it would not be covered under EU261. If your flight was operated by Lufthansa, regardless of whether you purchased your ticket from United Airlines or Lufthansa, your flight would qualify under EU261.
https://consumerrescue.org/guides/eu...e-europe-trip/
But I'm happy to be corrected, I do not live in the US and have only once in my lifetime used EU261
OP speaks about the RETURN trip, it's still a US originating flight on a non-eu airline. I do not know if that qualifies for EU261
https://consumerrescue.org/guides/eu...e-europe-trip/
But I'm happy to be corrected, I do not live in the US and have only once in my lifetime used EU261
OP speaks about the RETURN trip, it's still a US originating flight on a non-eu airline. I do not know if that qualifies for EU261
(Also this point that EU-originating flights are covered even on non-EU airlines was not in the original EU261 rule. It was added/amended later based on court rulings)
Apr 7, 2023 | 7:07 pm
#11
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The fact that the entire trip started in the US does not matter. For the purposes of EU261, the outbound and inbound directions are separate events (each direction has its own origin and termination point). If you fly outbound US>EU EU261 applies if the operating carrier is EU based (not if DL). On the return EU>US (which is the OP's case) EU261 applies regardless if DL or KL is the operator.
(Also this point that EU-originating flights are covered even on non-EU airlines was not in the original EU261 rule. It was added/amended later based on court rulings)
(Also this point that EU-originating flights are covered even on non-EU airlines was not in the original EU261 rule. It was added/amended later based on court rulings)
Apr 7, 2023 | 9:19 pm
#12
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OP's case is non-EU (SEZ) to non-EU (JFK), which is a trip to which EU261 no longer applies (see https://eur-lex.europa.eu/legal-cont...%3A62020CJ0451 which ruled last year that connecting in the EU on an EU carrier is not sufficient for EU261 to apply).
Apr 8, 2023 | 1:24 am
#13
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That is not accurate.
It applies to European carriers at all times, but it also applies to non-European carriers on trips that depart from the EU. The fact that OP had a leg on both KL and DL on their ticket (and that KL was the original cause of the delay) is not relevant - when a EU261-qualified delay happens (on a single ticket with multiple carriers), you file with the operating carrier that got you to your final destination (DL may send the bill to KL for this one). If it had been a DL codeshare on a KL operated AMS-DTW, KL would have been the target to file with.
It applies to European carriers at all times, but it also applies to non-European carriers on trips that depart from the EU. The fact that OP had a leg on both KL and DL on their ticket (and that KL was the original cause of the delay) is not relevant - when a EU261-qualified delay happens (on a single ticket with multiple carriers), you file with the operating carrier that got you to your final destination (DL may send the bill to KL for this one). If it had been a DL codeshare on a KL operated AMS-DTW, KL would have been the target to file with.
The problem with EC261 is how <insert choice word> it has become due to court rulings. It has expanded way past its original intent. It has just about no limits anymore.
Apr 10, 2023 | 8:26 pm
#14
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Thank you everyone for your responses. I am, however, just as confused as before whether I should file an EU261 claim with KLM (the codeshare airline with the cancelled flight that caused the 24 hour delay back to the US) or with Delta (where I purchased the roundtrip ticket: DTW - ATL - FCO to Europe all on Delta metal) and FLR - AMS - DTW back to the US ( FLR - AMS was supposed to be on KLM, eventually ended up being BLQ - AMS on KLM, then AMS - DTW on Delta,
Apr 10, 2023 | 11:42 pm
#15
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Thank you everyone for your responses. I am, however, just as confused as before whether I should file an EU261 claim with KLM (the codeshare airline with the cancelled flight that caused the 24 hour delay back to the US) or with Delta (where I purchased the roundtrip ticket: DTW - ATL - FCO to Europe all on Delta metal) and FLR - AMS - DTW back to the US ( FLR - AMS was supposed to be on KLM, eventually ended up being BLQ - AMS on KLM, then AMS - DTW on Delta,