How does it work when only one leg is refundable?
Apr 13, 2022 | 8:51 am
#1
Original Poster
Join Date: Jul 2010
Location: DTW & CDG
Programs: Delta DM
Posts: 77
How does it work when only one leg is refundable?
Booking a TATL today, and for PS, it was actually cheaper to do the refundable option on the outbound. For the inbound, I was surprised that it didn't force a choice of refundable fares, and I picked a non-refundable Main ticket.
So I have refundable outbound and non-refundable return.
How would this be handled if I had to cancel the ticket? Would they value the o/b portion, refund my cash, and whatever was left would be an eCredit?
So I have refundable outbound and non-refundable return.
How would this be handled if I had to cancel the ticket? Would they value the o/b portion, refund my cash, and whatever was left would be an eCredit?
Apr 13, 2022 | 9:07 am
#2
FlyerTalk Evangelist
Join Date: Apr 2001
Location: NYC
Posts: 27,887
The fare rules usually will state that the most restrictive policy will apply to the entire ticket. So the entire ticket will be non-refundable. For domestic, the workaround would normally be to book two one-ways, but for TATL that's likely to drive the price up significantly.
Apr 13, 2022 | 9:21 am
#3
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 28,002
Booking a TATL today, and for PS, it was actually cheaper to do the refundable option on the outbound. For the inbound, I was surprised that it didn't force a choice of refundable fares, and I picked a non-refundable Main ticket.
So I have refundable outbound and non-refundable return.
How would this be handled if I had to cancel the ticket? Would they value the o/b portion, refund my cash, and whatever was left would be an eCredit?
So I have refundable outbound and non-refundable return.
How would this be handled if I had to cancel the ticket? Would they value the o/b portion, refund my cash, and whatever was left would be an eCredit?
Apr 14, 2022 | 8:01 am
#4
Join Date: May 2006
Location: GA
Programs: VA-SLV, QF-GLD, DL-PM, UA-ex1K, AA-exPLT, HH-DM, IHG-PLT, MR-GLD
Posts: 8,353
It's really misleading advertising to offer a 'refundable' leg and then pair it with a non-refundable. As it was the cheapest option and you didn't request a refundable ticket, no harm really. But any leg that is non-refundable makes the entire itinerary that way.
Apr 14, 2022 | 8:23 am
#5
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Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
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Posts: 102,617
This can happen also when someone pays to upgrade a segment/direction. If one starts with an expensive refundable coach ticket (cheapest available or employer policy) and then accepts a cheap upgrade, the outcome can be a nonrefundable ticket.