Delta: Refund/Mileage Redeposit/Cancellation/Rebooking During COVID19
Aug 16, 2020, 3:59 pm
#1756
Moderator: Hyatt; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, Mlife Plat, Caesars Diam, Marriott Tit, UA Gold, Hyatt Glob, invol FT beta tester
Posts: 18,931
I plan to use my Skymiles for a friend (not me) to fly r/t direct SEA-LIH in October 2020. If the friend can no longer make the flight for whatever reason, are the miles mine to use for a year (any date up to +12 months, any route), forever associated with my friend and untouchable by me, or something else?
However during COVID I think I've seen at least one report of miles getting turned into a cash-value voucher in which case I have no idea but wouldn't be surprised if it got attached to your account or theirs either way. (Those might've involved miles+cash originally though, I forget)
Aug 17, 2020, 8:09 pm
#1759
Join Date: Jan 2009
Location: WAS
Programs: AA EXP2M, DL 1MM DM ext, UA PP <=> HH G/Marr PE/Hyatt G/IHG P FT RA ( Recovering Addict)
Posts: 4,596
Data point
Canceled ticket April 1 - Family of 4
One ticket came back in May 12
I called in June 23 about the other 3 - got the TRR numbers (ticket refund request)
Second ticket back in Aug 12
2 more missing so far and it is 120 days almost
Canceled ticket April 1 - Family of 4
One ticket came back in May 12
I called in June 23 about the other 3 - got the TRR numbers (ticket refund request)
Second ticket back in Aug 12
2 more missing so far and it is 120 days almost
Aug 18, 2020, 7:13 am
#1760
Join Date: Apr 2004
Programs: AA Plat/2MM, DL Silver, UA Silver (via Marr), Marr LTT, HH Gold (via cc), Hyatt Disc
Posts: 1,039
I'm sure it's been covered somewhere in the preceding 1748 posts, but can anyone confirm that a change from a direct/non-stop to a connection qualifies for a refund (not credit). DL cancelled my BOS - MIA flight and put me on a BOS - JFK - MIA connection. Not the end of the world, but there are better options on other carriers, so I'd prefer to get the refund and book on someone else. Thanks,
Aug 18, 2020, 7:22 am
#1761
Join Date: Feb 2012
Location: STL
Programs: DL DM; HH gold
Posts: 554
Were all these on 1 PNR or multiple? Any multi-source payments in there somewhere? Combined with some other recent data points, it's like DL is using a random number generator to determine in which order refunds get processed.
Aug 18, 2020, 9:04 am
#1763
Moderator: Hyatt; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, Mlife Plat, Caesars Diam, Marriott Tit, UA Gold, Hyatt Glob, invol FT beta tester
Posts: 18,931
I'm sure it's been covered somewhere in the preceding 1748 posts, but can anyone confirm that a change from a direct/non-stop to a connection qualifies for a refund (not credit). DL cancelled my BOS - MIA flight and put me on a BOS - JFK - MIA connection. Not the end of the world, but there are better options on other carriers, so I'd prefer to get the refund and book on someone else. Thanks,
Aug 18, 2020, 1:28 pm
#1764
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,042
Normally miles for cancelled/refunded award tickets go back to the account they came from (i.e. yours); and potentially subject to a redeposit fee (if voluntary change) depending on *your* status at the time the redeposit request is made.
However during COVID I think I've seen at least one report of miles getting turned into a cash-value voucher in which case I have no idea but wouldn't be surprised if it got attached to your account or theirs either way. (Those might've involved miles+cash originally though, I forget)
However during COVID I think I've seen at least one report of miles getting turned into a cash-value voucher in which case I have no idea but wouldn't be surprised if it got attached to your account or theirs either way. (Those might've involved miles+cash originally though, I forget)
Normal mileage awards simply get redeposited into account they came from. Fee may or may not be charged depending on status/waivers in place at time of redeposit.
Aug 18, 2020, 6:38 pm
#1765
Join Date: Jan 2009
Location: WAS
Programs: AA EXP2M, DL 1MM DM ext, UA PP <=> HH G/Marr PE/Hyatt G/IHG P FT RA ( Recovering Addict)
Posts: 4,596
Refunded the DM account at once for points AND the taxes took a month for the DM acct
The other 3 were Gold, ,Silver and no status - but all miles were from DM acct
Aug 19, 2020, 5:44 am
#1766
Join Date: Apr 2005
Programs: DL DM MM, Hyatt LT Globalist, SPG Gold, Marriott Gold, Hertz PC
Posts: 2,141
For my most recent set of refunds I've been waiting over a month.
Refunds I requested in March that had gift cards involved were processed in April and I received the separate e-mail at the same time as the refund e-mail.
Refunds I requested in March that had gift cards involved were processed in April and I received the separate e-mail at the same time as the refund e-mail.
Aug 19, 2020, 10:56 am
#1767
Join Date: Jul 2018
Posts: 303
Thanks. For your most recent set of refunds, do you mean that you've waited over a month since Delta notified you that you will receive the gift cards in a separate email?
Aug 19, 2020, 7:33 pm
#1768
Join Date: Apr 2005
Programs: DL DM MM, Hyatt LT Globalist, SPG Gold, Marriott Gold, Hertz PC
Posts: 2,141
Correct. I have not yet received the e-mail with the new gift card numbers/pins etc..
Despite what some agents told me the value did not go back to the original gift card numbers/pins
Despite what some agents told me the value did not go back to the original gift card numbers/pins
Aug 20, 2020, 1:21 am
#1769
Join Date: May 2004
Location: formerly Gold now Diamond, formerly MSY, now LAX, formerly NW, now DL
Programs: Hyatt Plat, Hilton Gold, SPG Gold, Delta Diamond/1MM
Posts: 4,635
So booked LAX-AMS-OSL-AMS-LAX originally Dec 2019 for May 2020, which got rebooked in April 2020 to Sept 2020. Delta ticketed. So trying to rebooked in June 2021 now given the situation. There was a flight cancellation and greater than 90 minute changes in the new flights. Ideally we wanted to now open jaw it with the return from BRU instead. They offered no fare difference if we didn't change the destination, but had to pay the fare difference with return from BRU ($820 per person additional which is more than the original ticket). Anyway around this and just even exchange it?
Aug 20, 2020, 2:19 am
#1770
Join Date: Apr 2007
Programs: QF, VA, AC, Hyatt, Marriott
Posts: 3,784
I have a DL-issued three-sector international and domestic itinerary for December with no DL-operated flights, just Sky codeshares. I am considering whether to cancel and join the endless refund queue now, or wait and hope that there's a schedule change and change the dates to well into 2021, without a re-price.