Delta: Refund/Mileage Redeposit/Cancellation/Rebooking During COVID19
Jul 16, 2020, 6:31 pm
#1606
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,045
Jul 17, 2020, 6:56 am
#1607
Join Date: Apr 2007
Programs: QF, VA, AC, Hyatt, Marriott
Posts: 3,784
Delta has a class-to-class waiver active: https://pro.delta.com/content/agency...ulletin-4.html
So as long as your origin and destination do not change and the same class of service is available, you should be able to change the dates well into 2021 without a reprice. Waiver code is B3Z8F.
So as long as your origin and destination do not change and the same class of service is available, you should be able to change the dates well into 2021 without a reprice. Waiver code is B3Z8F.
Jul 17, 2020, 7:13 am
#1608
Join Date: Apr 2005
Programs: DL DM MM, Hyatt LT Globalist, SPG Gold, Marriott Gold, Hertz PC
Posts: 2,141
I called again about my refund request from 3/27- the issue was escalated up several levels and I actually received a call back from a manager in the refunds department. Apparently my refund request had "fallen through the cracks". So it was finally processed, and the manager also processed all my other outstanding refund requests (ten others). Once the actual refunds get back to my credit cards, I think I'll finally be finished with the refund crapshoot.
Jul 17, 2020, 10:37 am
#1609
Join Date: Feb 2010
Location: KHPN
Programs: Delta Sky Miles
Posts: 133
Requested a refund yesterday due to several major schedule and airport changes. Travel was for late this month and had 11 people split among 2 linked reservations. Agent was wonderful and got supervisor involved to help. Was told it would be 30 to 90 days. Refund showed up on my AMEX today.
Jul 17, 2020, 12:13 pm
#1611
Join Date: Jul 2009
Location: Washington, DC
Programs: DL PM; IHG PlatAmb; Hilton Dia; Marriott Plat; Hyatt Discoverist
Posts: 7,320
Jul 17, 2020, 12:20 pm
#1612
Join Date: May 2010
Posts: 904
No difference, still missing. It was there this morning.
The unfortunate thing is that I was about to cancel the card before the fee hits in August, so have already run up charges on what had been a zero balance for when the credit posts. Then I would pay the difference and close the card.
Jul 17, 2020, 12:50 pm
#1613
Join Date: Feb 2012
Location: STL
Programs: DL DM; HH gold
Posts: 554
No difference, still missing. It was there this morning.
The unfortunate thing is that I was about to cancel the card before the fee hits in August, so have already run up charges on what had been a zero balance for when the credit posts. Then I would pay the difference and close the card.
The unfortunate thing is that I was about to cancel the card before the fee hits in August, so have already run up charges on what had been a zero balance for when the credit posts. Then I would pay the difference and close the card.
Has anyone had any luck with getting early/mid-May refunds processed? Still waiting here, approaching 50+ business days now....
Jul 17, 2020, 1:30 pm
#1614
Join Date: Jul 2015
Posts: 1,028
When I did the online status check on the refund it said that the full amount would be credited back to my card ending in ****. Also when I called in to make sure that my flights were cancelled because they were still showing on my upcoming flights, the rep said that I should expect a refund to my card in 3 months.
Jul 17, 2020, 3:40 pm
#1615
Join Date: Oct 2009
Location: New York City
Programs: DL DM & 2MM; Marriott Titanium
Posts: 664
My timeline
July 15: Delta cancels my flight.
July 16: I called the DM desk requesting for a refund. Agent agreed immediately.
July 17: refund processed, and $ showed up in my Amex.
July 16: I called the DM desk requesting for a refund. Agent agreed immediately.
July 17: refund processed, and $ showed up in my Amex.
Jul 17, 2020, 4:08 pm
#1616
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,045
When I did the online status check on the refund it said that the full amount would be credited back to my card ending in ****. Also when I called in to make sure that my flights were cancelled because they were still showing on my upcoming flights, the rep said that I should expect a refund to my card in 3 months.
Jul 17, 2020, 5:59 pm
#1617
Join Date: Dec 2010
Location: NYC
Programs: Kettle Class
Posts: 798
From the last refunds agent I spoke with, "Atlanta" is still working through April cancellations for tickets that need manual pricing. Give it another 2-3 weeks.
This has been happening with a lot of requests.They can no longer be found, but have not been paid. Refund line says they're still in the internal system though, waiting to be processed.
Has anyone had any luck with getting early/mid-May refunds processed? Still waiting here, approaching 50+ business days now....
Has anyone had any luck with getting early/mid-May refunds processed? Still waiting here, approaching 50+ business days now....
Jul 19, 2020, 1:28 am
#1618
Join Date: Jun 2017
Location: MidSouth
Programs: AA; Delta GM
Posts: 728
My data points:
April 18 -- Cancelled flight & requested a refund (split payment with a Delta AmEx and Delta gift cards)
July 13 - Received email detailing the refund which will come back on AmEx and gift cards which are supposed to be emailed
July 15 - Refund appeared on AmEx
July 19 - Still waiting on gift cards (which were the bulk of the flight cost)
I'm just thrilled to have made it this far in the process!!!
April 18 -- Cancelled flight & requested a refund (split payment with a Delta AmEx and Delta gift cards)
July 13 - Received email detailing the refund which will come back on AmEx and gift cards which are supposed to be emailed
July 15 - Refund appeared on AmEx
July 19 - Still waiting on gift cards (which were the bulk of the flight cost)
I'm just thrilled to have made it this far in the process!!!
Jul 19, 2020, 1:55 pm
#1619
Join Date: Apr 2004
Location: Motown
Programs: DL, WN, AA, IHG Diamond, Hertz 5*
Posts: 3,409
Has anyone been able to get a refund due to schedule change for a ticket purchased with an ecredit? I no longer need to take the flight and DL just sent notification of a 2 hour change in departure time. I would really like the refund, but expect it will be a credit.
Jul 19, 2020, 2:06 pm
#1620
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,045
Refund always goes to original form of payment(s).