Apr 26, 2021, 9:40 pm
Last edit by: TheLifeOfA_NKCM
+65-6336-3371
Suggestion to use Skype or Google Voice - both offer rates of 1 cent per minute.
Direct line for SINRES stopped working around November 2021.
For travel within 48 hours, see: https://www.flyertalk.com/forum/delta-air-lines-skymiles/2063929-faster-delta-call-back-number-1-855-548-2505-within-48-hours-departure.html
This number also stopped working around March 24, 2022.
Delta Extensive Hold Times during COVID-19 (consolidated thread)
Jun 2, 2020, 4:33 pm
#257
Join Date: Mar 2015
Location: PDX
Programs: DL Gold
Posts: 282
Help me understand how the DL Twitter Message game works these days. Over the last week I messaged a request a few times as it seems if it goes longer than 24 hours you aren't going to get a response. This morning I got a response after 4 hours, asking for some verification info. I sent it within an hour. 4 hours later...nothing. If I don't hear back today do I start all over again?
Last edited by Asquared1; Jun 2, 2020 at 4:43 pm
Jun 2, 2020, 6:01 pm
#258
Join Date: Aug 2009
Location: NYC, SHA/PVG, PEK/PKX
Programs: DL PM, AS 100k, National EE, Hertz PC, Marriott Platinum, Hilton Gold
Posts: 93
did not hear anything from FB DM for 3 days. Tried twitter this morning with verification info. Replied in 4 hrs and cancelled successfully
Jun 2, 2020, 7:29 pm
#259
Join Date: Mar 2015
Location: PDX
Programs: DL Gold
Posts: 282
Did you reply to them right away? I think I missed out since I wasn't available when they messaged and it took me 45 minutes to reply.
Jun 2, 2020, 7:45 pm
#260
In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,857
My brother, a Skymiles Member, called a few minutes ago and was quoted 7 Hours and 26 Minutes.
Jun 3, 2020, 11:36 am
#261
Join Date: Aug 2009
Location: NYC, SHA/PVG, PEK/PKX
Programs: DL PM, AS 100k, National EE, Hertz PC, Marriott Platinum, Hilton Gold
Posts: 93
Jun 3, 2020, 4:48 pm
#262
Suspended
Join Date: Aug 2005
Location: BOS
Posts: 15,027
Why is the website still not fixed? Still get the stupid "This Itinerary cannot be changed online. Please call...".
Jun 3, 2020, 6:57 pm
#263
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 15,198
It seems that once you had an itinerary change the website doesn't let you modify the flight, even if an agent resolved the change and reissued the ticket.
Oh no! We're sorry, but due to a schedule change in your reservation we're unable to process this request online. Please contact Delta Reservations at 1-800-221-1212 for assistance. For non-U.S. based customers, please call Delta Reservationsfor your country. #600113R
Jun 3, 2020, 8:53 pm
#264
Join Date: Aug 2009
Location: ATL
Programs: Delta Platinum, WN A-List Preferred, Marriott LT Titanium, Hertz President's Circle
Posts: 296
When I woke up Tuesday, I had a missed call at 4:47 a.m., almost four hours after the specified callback time. Called again tonight, quoted 1 hour, 45 minutes. Got the actual call 2 hour and 30 minutes later, then sat on hold for 22 minutes following the "your call is next to be answered" message. I asked the rep why these changes can't be made on the website, as they were previously, and she said if it's the second or third time you're changing a ticket, it has to be overridden manually. One ticket I needed to change had never been changed before and she was a little baffled by that, so who knows?
Jun 4, 2020, 3:29 pm
#265
Join Date: Jul 2009
Programs: DL PM, HH Diamond, Marriott Plat, AA, WP
Posts: 840
I asked the rep why these changes can't be made on the website, as they were previously, and she said if it's the second or third time you're changing a ticket, it has to be overridden manually. One ticket I needed to change had never been changed before and she was a little baffled by that, so who knows?
Jun 5, 2020, 11:28 am
#266
Join Date: Sep 2012
Posts: 1,331
Current call-back time for PM: "Over 9 hours".
Yesterday I needed to call AA reservations. They seem to have the same call-back system. Except they got back to me in 35 minutes. I have zero status with AA.
You should have every mid-level manager and anyone else who can answer a phone working the phones now, Delta. The fun is over.
Yesterday I needed to call AA reservations. They seem to have the same call-back system. Except they got back to me in 35 minutes. I have zero status with AA.
You should have every mid-level manager and anyone else who can answer a phone working the phones now, Delta. The fun is over.
Jun 5, 2020, 12:58 pm
#267
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 15,198
Did everyone who took the severance package at DL work in the call center?
Jun 5, 2020, 1:00 pm
#268
Join Date: Oct 2016
Location: ATL
Programs: DL DM
Posts: 37
I have not had one single itinerary be modifiable online. Exasperating the issue is, up to a say a week or two ago Delta kept canceling or moving all my itineraries. There is no way I would book any PS cabin tickets at this point - everyone of those were moved to A332/333 metal which of course don't have PS and every one has been a nightmare to fix. Honestly if Delta had not promised to roll over all MQM earned this year I'd be seriously looking at other carriers for the rest of 2020.
Jun 5, 2020, 1:48 pm
#269
Suspended
Join Date: May 2013
Location: NYC
Programs: DL Diamond, AAdvantage EXP, Hyatt Explorist, HHonors Diamond, Avis First
Posts: 7,344
WTH is going on at DL? I just canceled an AA award booking and sent a DM to their Twitter and AA replied back to me in 10 minutes with my miles back and taxes reversed.
My new AA award booking also was super easy and I’m already upgraded to lie flat business LAX-JFK with a full meal service.
My new AA award booking also was super easy and I’m already upgraded to lie flat business LAX-JFK with a full meal service.
Jun 5, 2020, 6:26 pm
#270
Join Date: Dec 2002
Location: WI
Programs: Delta Skymiles
Posts: 631
Is there a special problem with flights today?
I have been trying to call Delta for 6 hours and the recording says there are too many calls and cannot answer mine. I have had to wait for a 5 hr. call back several times but never not gotten through. I figure tomorrow with Saturday schedule changes it will be even worse. Did something special happen today or is this just the new norm??