Tour group bumped from flight
Jul 23, 2019, 11:00 am
#1
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Tour group bumped from flight
My son, who is on a teen tour, is scheduled to fly home from Greece tomorrow. He just called me and said that Delta bumped his group of 17+ people to a later flight. We paid the tour company for the airfare portion separate from the rest of the fees. Are we entitled to any compensation for this bump?
Jul 23, 2019, 11:15 am
#2
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EC261 would seem to apply, 600 Euros per person if they arrive at their destination (after USA domestic connections?) late enough.
However, was the flight DL operated? I thought DL had stopped service to ATH, so that everything would be KLM/AF connections through AMS/CDG.
However, was the flight DL operated? I thought DL had stopped service to ATH, so that everything would be KLM/AF connections through AMS/CDG.
Jul 23, 2019, 11:19 am
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Jul 23, 2019, 11:22 am
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I'm interpreting the word bumped in the OP to mean rebooked because the flight was oversold.
Jul 23, 2019, 11:23 am
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Jul 23, 2019, 11:26 am
#7
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To the OP: if your son has been moved from the first to the second flight of the day tomorrow, and if JFK is the final destination, then assuming the reason for the move falls under EC261/2004, the nominal compensation payable is reduced by 50%, to €300 per person, as the replacement flight arrives within 4 hours of the originally-scheduled arrival time.
Jul 23, 2019, 12:27 pm
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Jul 23, 2019, 12:27 pm
#9
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Thank you all for your help. They were moved from the 12:00 to the 14:25 flight. I am still waiting to find out the reason for this. Since I don't have my son's flight confirmation number, Delta can't give me much information. The tour group rep is still working with Delta to see if they can be put back on the original flight. She (the tour group rep) said that she doesn't think it was due to overbooking. Hoping to have an answer by 18:00.
Jul 23, 2019, 1:01 pm
#11
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Airlines sometimes overbook to a shocking extent on certain routes and days, but it usually works out based on their big data analytics. I wonder whether a flight was cancelled earlier this week, resulting in a bunch of passengers needing to be rebooked. DL normally wouldn't bump confirmed passengers for this but there could be a special situation.
BTW, is there still the elite benefit of a guaranteed seat on DL operated flights at FULL fare? A business group could urgently need to travel at the last minute. In fact, DL might opt to accept FULL fare overbookings with the understanding that other passengers will be bumped and compensated. Other potential customers could need earlier connections at JFK, so DL might decide that bumping others to the later flight is no big deal.
BTW, is there still the elite benefit of a guaranteed seat on DL operated flights at FULL fare? A business group could urgently need to travel at the last minute. In fact, DL might opt to accept FULL fare overbookings with the understanding that other passengers will be bumped and compensated. Other potential customers could need earlier connections at JFK, so DL might decide that bumping others to the later flight is no big deal.
Jul 23, 2019, 1:06 pm
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Jul 23, 2019, 1:08 pm
#13
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I didn't look at ExpertFlyer inventory, but doing a quick dummy booking, DL is still selling Y seats on both flights from ATH-JFK tomorrow. The seat map, while not totally accurate, shows plenty of availability.
Jul 23, 2019, 1:30 pm
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If this is the case then they should be able to be moved back
Jul 23, 2019, 1:33 pm
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Thank you all for your help. They were moved from the 12:00 to the 14:25 flight. I am still waiting to find out the reason for this. Since I don't have my son's flight confirmation number, Delta can't give me much information. The tour group rep is still working with Delta to see if they can be put back on the original flight. She (the tour group rep) said that she doesn't think it was due to overbooking. Hoping to have an answer by 18:00.