'Mislabeled' fare class on partner and Delta
Jun 5, 2019, 10:22 pm
#16
Original Poster
Join Date: Jun 2019
Posts: 13
Here is a suggestion, which isn't specific to the OP's I vs J problem or MU. The trick to avoiding pain and frustration on partner flights is to get the ff number correctly assigned by the partner airline so that Delta processes it without human intervention. Having the Skymiles ff number correctly printed on a partner boarding pass is no guarantee success. But keep the bp to claim miles in any case.
Get the reservation number. Get the partner ticket number. Go to Garuda Airlines website and find the "Check your flight" screen. Enter name and reservation number. That search will fail. When the screen refreshes, it will have a box for name and now ticket number. Enter the ticket number. It will pull up your partner flights, even if not on Garuda. When I tried this for a recent China Southern (CZ) ticket, it had my correct Skymiles number, but CZ's ff program. This is despite having CZ add it to my reservation as Skymile (not their miles).
The Garuda website screen has pick box around the ff program name. Change it to Delta Skymiles. Save. You get a confirmation e-mail from Garuda. I think the overwhelming problem is that our ff numbers are getting assigned to the partner's ff program, which is why Delta says "ineligible for credit" initially. At least until they can verify no partner miles were earned.
Get the reservation number. Get the partner ticket number. Go to Garuda Airlines website and find the "Check your flight" screen. Enter name and reservation number. That search will fail. When the screen refreshes, it will have a box for name and now ticket number. Enter the ticket number. It will pull up your partner flights, even if not on Garuda. When I tried this for a recent China Southern (CZ) ticket, it had my correct Skymiles number, but CZ's ff program. This is despite having CZ add it to my reservation as Skymile (not their miles).
The Garuda website screen has pick box around the ff program name. Change it to Delta Skymiles. Save. You get a confirmation e-mail from Garuda. I think the overwhelming problem is that our ff numbers are getting assigned to the partner's ff program, which is why Delta says "ineligible for credit" initially. At least until they can verify no partner miles were earned.
I have a 2nd MU ticket mid-July. The Garuda system won't pull it up at all.
What does your ticket verification say? I did some more digging and found this website. https://us.ceair.com/en/ticket-verification. This assist and show Delta what credit you should actually receive.
The only new information I see here is under conditions of use, it says: "Q/NON-END. NON-REF AFT DEPT. PENALTY APPLY. -BG MU"
Ticket verification does pull up my other trip in July. Shows same info.
Jun 5, 2019, 11:59 pm
#17
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,043
When you look online at your DL FF account activity does it show the fare class as J or I? I'm wondering if MU is reporting it correctly to DL. AFAIK DL wouldn't ever know the fare basis since this wasn't a DL issued ticket, nor a DL operated or marketed flight.
Jun 6, 2019, 12:09 am
#18
Original Poster
Join Date: Jun 2019
Posts: 13
I did have them linked to my Delta connection flight. Could be pulling the detail from that?
Jun 6, 2019, 12:33 am
#19
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,043
ETA - Nevermind. I just went to pull up an example to screenshot. Apparently they still have the detail section that says Fsre Class Paid/Flown, but aren't displaying the info. The field is blank.
My point was to see if MU was correctly reporting the fare class and not reporting as Paid I, but flew J.
If you don't get a positive response to your emails, write (via snail mail) a letter to DL corporate services. Include a copy of the receipt and BP and note that you paid for J, not I. Sadly it seems those front/1st line employees thst handle SM are all brand new and have very little knowledge. Thus they don't know something is wrong, or have been given bad info.
Last edited by flyerCO; Jun 6, 2019 at 12:47 am
Jun 6, 2019, 6:30 am
#20
Join Date: May 2009
Location: Flying to a boat
Programs: DL DM/2MM, Bonvoy Titanium, Hertz PC
Posts: 823
If you find a way to get them to honor the fare classes that were booked, please let me know. I am in a similar situation. Someone posted that Delta twitter said that underlying base fares do not matter on the international legs. If someone could find that in documentation, this argument would be solved. What irritates me, is the difference in MQDs/MQMs could potentially impact me in the future. Luckily, this year, I qualified for Diamond in mid-April, otherwise I would search until I found language that overruled what Delta is saying.
One was booked on MU website, the other through an OTA, all with MU flight numbers, no codeshares. Although they included my Skymiles number at booking, it was assigned to MU's program, not DL. So both times I went into Garuda and switched the FF program to DL.
Boarding passes printed with DL ff#, and everything posted correctly, including extra J class MQMs.
Last edited by ULDB65; Jun 6, 2019 at 6:37 am
Jun 6, 2019, 10:30 am
#21
Join Date: Sep 2016
Location: KC MO
Programs: Delta PM MM. Marriott LTP. Hilton Gold
Posts: 67
I have submitted four sources of documentation showing what I paid for and DL still refuses to give credit. The four sources include boarding passes, booking confirmation, ticket verification, and direct MU communication. Basically what I'm saying, is good luck.
Last edited by SouthernCanada; Jun 6, 2019 at 10:38 am Reason: Adding the image to what DL sees
Jun 6, 2019, 10:53 pm
#22
Original Poster
Join Date: Jun 2019
Posts: 13
No I mean when you look at your posted frequent flyer activity. Not when you pull up reservation. If you go into account activity and pull up where the MU flight posted, it should show fare class paid/flown. Does this show J or I?
ETA - Nevermind. I just went to pull up an example to screenshot. Apparently they still have the detail section that says Fsre Class Paid/Flown, but aren't displaying the info. The field is blank.
My point was to see if MU was correctly reporting the fare class and not reporting as Paid I, but flew J.
If you don't get a positive response to your emails, write (via snail mail) a letter to DL corporate services. Include a copy of the receipt and BP and note that you paid for J, not I. Sadly it seems those front/1st line employees thst handle SM are all brand new and have very little knowledge. Thus they don't know something is wrong, or have been given bad info.
ETA - Nevermind. I just went to pull up an example to screenshot. Apparently they still have the detail section that says Fsre Class Paid/Flown, but aren't displaying the info. The field is blank.
My point was to see if MU was correctly reporting the fare class and not reporting as Paid I, but flew J.
If you don't get a positive response to your emails, write (via snail mail) a letter to DL corporate services. Include a copy of the receipt and BP and note that you paid for J, not I. Sadly it seems those front/1st line employees thst handle SM are all brand new and have very little knowledge. Thus they don't know something is wrong, or have been given bad info.
I've flown MU through PVG into Asia twice in the last 6 months, both times in classes I-J-J-I, and both times posted correctly and automatically.
One was booked on MU website, the other through an OTA, all with MU flight numbers, no codeshares. Although they included my Skymiles number at booking, it was assigned to MU's program, not DL. So both times I went into Garuda and switched the FF program to DL.
Boarding passes printed with DL ff#, and everything posted correctly, including extra J class MQMs.
One was booked on MU website, the other through an OTA, all with MU flight numbers, no codeshares. Although they included my Skymiles number at booking, it was assigned to MU's program, not DL. So both times I went into Garuda and switched the FF program to DL.
Boarding passes printed with DL ff#, and everything posted correctly, including extra J class MQMs.
This is what DL has sees. The ticket designation and the fare class. Even though the column 6 says one class, column 10 is what they are awarding miles on. It's irritating because, at booking, I would not have know that this was an up-fare with an underlying base fare.
I have submitted four sources of documentation showing what I paid for and DL still refuses to give credit. The four sources include boarding passes, booking confirmation, ticket verification, and direct MU communication. Basically what I'm saying, is good luck.
I have submitted four sources of documentation showing what I paid for and DL still refuses to give credit. The four sources include boarding passes, booking confirmation, ticket verification, and direct MU communication. Basically what I'm saying, is good luck.