Delta Sky Club etiquette tip for frequent guests
Dec 7, 2018, 12:34 pm
#1
Original Poster
Join Date: Nov 2018
Posts: 15
Delta Sky Club etiquette tip for frequent guests
... or how to instantly irk a Sky Club employee 
During check in, it’s customary that the ambassador (concierge) goes over your flight details, recognizes your status, reminds you of the WiFi password, etc.
However, a surprisingly *large* portion of guests will walk away when the ambassador is in mid-sentence speaking to the guest, and without finishing check in. Not saying a single word... no “hi,” “thanks,” or even an “ok.” Soooo awkward.
Anyone guilty of this? It’s the number one pet peeve for us! So be mindful!
During check in, it’s customary that the ambassador (concierge) goes over your flight details, recognizes your status, reminds you of the WiFi password, etc.
However, a surprisingly *large* portion of guests will walk away when the ambassador is in mid-sentence speaking to the guest, and without finishing check in. Not saying a single word... no “hi,” “thanks,” or even an “ok.” Soooo awkward.
Anyone guilty of this? It’s the number one pet peeve for us! So be mindful!
Dec 7, 2018, 1:06 pm
#2
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Dec 7, 2018, 1:42 pm
#3
Join Date: Mar 2010
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In any case, PraisedPepper, welcome to FT and it's SO GREAT to have a SC agent on the forum!
What else are big staff pet peeves? This forum is full of pax pet peeves, mostly about other pax, (loud cell phone talking being the worse).
Dec 7, 2018, 2:12 pm
#4
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It's pet peeve that when I check in, all I want is for the agent to say, "welcome" or something like that and, "is there anything I can help you with?"
I am capable of reviewing my own tickets and asking questions if I have them.
Same thing at hotels as well. Just give me the key card, point me to the elevators and ask if I need anything. I'll respond if I do.
I am capable of reviewing my own tickets and asking questions if I have them.
Same thing at hotels as well. Just give me the key card, point me to the elevators and ask if I need anything. I'll respond if I do.
Dec 7, 2018, 2:22 pm
#5
Join Date: Mar 2010
Programs: DL PM, Bonvoy Gold
Posts: 8,414
It's pet peeve that when I check in, all I want is for the agent to say, "welcome" or something like that and, "is there anything I can help you with?"
I am capable of reviewing my own tickets and asking questions if I have them.
Same thing at hotels as well. Just give me the key card, point me to the elevators and ask if I need anything. I'll respond if I do.
I am capable of reviewing my own tickets and asking questions if I have them.
Same thing at hotels as well. Just give me the key card, point me to the elevators and ask if I need anything. I'll respond if I do.
Also, please remember that the alternative is staff who are rude to pax and don't go the extra mile, something that FT is full of complaints about. Be careful what you wish for.
Dec 7, 2018, 2:40 pm
#8
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Dec 7, 2018, 2:43 pm
#9
Original Poster
Join Date: Nov 2018
Posts: 15
This does not seem official, right?
In any case, PraisedPepper, welcome to FT and it's SO GREAT to have a SC agent on the forum!
What else are big staff pet peeves? This forum is full of pax pet peeves, mostly about other pax, (loud cell phone talking being the worse).
In any case, PraisedPepper, welcome to FT and it's SO GREAT to have a SC agent on the forum!
What else are big staff pet peeves? This forum is full of pax pet peeves, mostly about other pax, (loud cell phone talking being the worse).
Also I'm struggling with this website. Not sure if I can sustain!
Now as far as pet peeves. You hit it! Number 2 is definitely loud cell phone talking! And not just because the sound is annoying. Because you have to address the guest about the noise, and they tend to be really offended and argumentative. It's a much dreaded interaction. We all turn to each other, "all right, who's dealing with this one?"
Dec 7, 2018, 2:52 pm
#10
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Join Date: Nov 2018
Posts: 15
- Travel industry professionals who are registering an account in order to post in an official capacity on behalf of their employer or company can be identified across FlyerTalk by their green-colored username. In order to obtain such an official designation, please contact the [email protected].
I was trying to reply to the moderators auto message about travel professionals. But I still suck at this website
Dec 7, 2018, 3:25 pm
#11
Original Poster
Join Date: Nov 2018
Posts: 15
Sorry to be blunt, but that is just so rude. If a human being is in front of you and trying to be helpful and connect and provide information, just do the courteous thing and listen respectfully. Is the 10 extra seconds really such a problem?
Also, please remember that the alternative is staff who are rude to pax and don't go the extra mile, something that FT is full of complaints about. Be careful what you wish for.
Also, please remember that the alternative is staff who are rude to pax and don't go the extra mile, something that FT is full of complaints about. Be careful what you wish for.
It's pet peeve that when I check in, all I want is for the agent to say, "welcome" or something like that and, "is there anything I can help you with?"
I am capable of reviewing my own tickets and asking questions if I have them.
Same thing at hotels as well. Just give me the key card, point me to the elevators and ask if I need anything. I'll respond if I do.
I am capable of reviewing my own tickets and asking questions if I have them.
Same thing at hotels as well. Just give me the key card, point me to the elevators and ask if I need anything. I'll respond if I do.
Dec 7, 2018, 3:40 pm
#12
Join Date: Nov 2013
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Dec 7, 2018, 4:23 pm
#14
In memoriam, FlyerTalk Evangelist
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Often times, I only hava few minutes for a very fast snack. I have never walked away from an agent, but, just reading the OP, I could feel myself wanting to walk away from him. So . . . . .
If THAT many people are doing it, wouldn't the answer be to simply ASK each guest entering the Club if they'd like their info as opposed to forcing it on them?
MANY times, when I'm entering the Club on arrival, when I'm terminating there, I'm given a gate number for my flight TOMORROW!!!
If THAT many people are doing it, wouldn't the answer be to simply ASK each guest entering the Club if they'd like their info as opposed to forcing it on them?
MANY times, when I'm entering the Club on arrival, when I'm terminating there, I'm given a gate number for my flight TOMORROW!!!
Last edited by davetravels; Dec 7, 2018 at 4:24 pm Reason: s
Dec 7, 2018, 4:34 pm
#15
Join Date: Jun 2017
Location: MidSouth
Programs: AA; Delta GM
Posts: 728
I love going to the Delta Sky Clubs. I have often found that my status (silver or gold depending on the year) aren't enough to elicit much response from anyone. The last time I was in Atlanta, I was thrilled when somebody took the time to review my flight details with me. :-)