Who's right, Delta or KLM? (Day of Departure GUC Upgrade Issues)
Sep 23, 2018, 3:20 pm
#76
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Most likely scenario.
Sep 23, 2018, 3:41 pm
#77
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AFAIk DL is always obligated to follow its own DOT approved and published rules for IDBs and involuntary downgrades. EC261 only applies to DL operated flights that depart FROM the EU and certain other countries that aren't EU members but have chosen nevertheless to follow EC261 regulations, IIRC including Switzerland and Turkey. The UK might soon be added to the list (or not).
EU261 is part of UK law by way of a Statutory Instrument (secondary legislation). Brexit next year will not affect that and it will remain in force until the UK Parliament rescinds or replaces the original Instrument.
The UK Parliament has already passed legislation that will being into UK law all existing European Court of Justice rulings including those relating to EU261 on Brexit day. What will happen is that after Brexit if either the ECJ makes further rulings or the EU amends or replaces 261 the UK does not automatically have to implement such changes on flights departing the UK and the existing rules will apply - which I understand is the position in Switzerland where it follows the original regulation but not necessarily the ECJ rulings.
So lets say in 2021 the ECJ rules that weather is no longer an extraordinary circumstance and delay compensation should be paid. Such a ruling wouldn't automatically apply to flights departing the UK. So you could have 2 DL flights delayed by the same Atlantic storm one leaving LHR and the other AMS - DL would have to pay out on the ex-AMS but not the ex-LHR.
If EU261 was rescinded entirely in the UK then it wouldn't apply to any non EU Community carriers at all arriving (as now) or - and this would be the change - departing the UK
Sep 23, 2018, 3:49 pm
#78
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Sep 23, 2018, 4:29 pm
#80
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Sep 23, 2018, 5:04 pm
#81
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KLM doesn't have a list as they don't do waitlists. Airport standby is not available on Delta operated flights originating from AMS (and CDG).
KL's DOD buy up programma is in effect. First come first served.
Wish DL agents could...just somewhat dissapointing that a random pax bumps a DM who may have waiting for weeks for his/her upgrade to clear.
KL's DOD buy up programma is in effect. First come first served.
Wish DL agents could...just somewhat dissapointing that a random pax bumps a DM who may have waiting for weeks for his/her upgrade to clear.
Sep 23, 2018, 5:55 pm
#82
Join Date: Nov 2009
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It works fine, so long as you make all DoD changes ex-AMS with KLM. OP tried to made a DoD change ex-AMS with DL - that just does not work. Period.
Sep 23, 2018, 7:29 pm
#83
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For a DL marketed and operates flight, having mis-matched inventory is simply unacceptable. Further unacceptable to give away a J seat to a nonrev.
Delta knows it does not work - for years now - why the hell don't they fix it?!
Sep 23, 2018, 8:26 pm
#84
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One thing I'm curious is why nobody also mentioned the standard downgrade compensation that DL offers if you're confirmed in F/J and end up sitting in the back due to irops or invol downgrade like this. For domestic travel it is a $200 voucher. Not sure how much more it is for intl D1.
Anyway I'm glad that DL contacted you from seeing this thread and had a resolution that you found acceptable
Anyway I'm glad that DL contacted you from seeing this thread and had a resolution that you found acceptable
Sep 23, 2018, 9:49 pm
#85
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Inclined to agree. If there really were 10 or so unsold seats when control transferred to KL, shame on DL for not having cleared the upgrade before then. Unless, I suppose, they knew of pending IRROPS.
Sep 24, 2018, 9:52 am
#86
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If DL keeps these kind of metrics (and why wouldn’t they) it would be interesting to know if their automated system uses them to push elites at a certain threshold toward buying UGs by delaying the complimentary UGs.
Not it saying that happened here, but a system intelligent enough could easily manage such a criteria.
Sep 24, 2018, 10:24 am
#87
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Not to add confusion to the issue, but I had the exact same problem on the exact same day ... only on the earlier flight DL 73.
After receiving confirmation from DL that I had the upgrade, I meandered to "Lounge 52", the nearest KLM Lounge, and sat down with an agent to work. I actually had to get the KLM rep to call the Delta line and work it out. At the end of the day, I got assigned 7A in J.
There is obviously a problem with the overall "system" here. Since it's Delta metal, I would assume Delta is correct.
After receiving confirmation from DL that I had the upgrade, I meandered to "Lounge 52", the nearest KLM Lounge, and sat down with an agent to work. I actually had to get the KLM rep to call the Delta line and work it out. At the end of the day, I got assigned 7A in J.
There is obviously a problem with the overall "system" here. Since it's Delta metal, I would assume Delta is correct.
Sep 24, 2018, 10:39 am
#88
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Not to add confusion to the issue, but I had the exact same problem on the exact same day ... only on the earlier flight DL 73.
After receiving confirmation from DL that I had the upgrade, I meandered to "Lounge 52", the nearest KLM Lounge, and sat down with an agent to work. I actually had to get the KLM rep to call the Delta line and work it out. At the end of the day, I got assigned 7A in J.
There is obviously a problem with the overall "system" here. Since it's Delta metal, I would assume Delta is correct.
After receiving confirmation from DL that I had the upgrade, I meandered to "Lounge 52", the nearest KLM Lounge, and sat down with an agent to work. I actually had to get the KLM rep to call the Delta line and work it out. At the end of the day, I got assigned 7A in J.
There is obviously a problem with the overall "system" here. Since it's Delta metal, I would assume Delta is correct.
When did DL confirm your upgrade? Did you call DL on the day of departure to request the upgrade or did it just appear in your itinerary (due to a GUC waitlist) at some point? Was the ticket reissued into D1 before the conference call between DL and KLM?
Sep 24, 2018, 10:45 am
#89
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Not to add confusion to the issue, but I had the exact same problem on the exact same day ... only on the earlier flight DL 73.
After receiving confirmation from DL that I had the upgrade, I meandered to "Lounge 52", the nearest KLM Lounge, and sat down with an agent to work. I actually had to get the KLM rep to call the Delta line and work it out. At the end of the day, I got assigned 7A in J.
There is obviously a problem with the overall "system" here. Since it's Delta metal, I would assume Delta is correct.
After receiving confirmation from DL that I had the upgrade, I meandered to "Lounge 52", the nearest KLM Lounge, and sat down with an agent to work. I actually had to get the KLM rep to call the Delta line and work it out. At the end of the day, I got assigned 7A in J.
There is obviously a problem with the overall "system" here. Since it's Delta metal, I would assume Delta is correct.
I wonder if we were in the lounge at the same time. I was there at ~0930 specifically so I would have ample time to get the UG sorted.
Sep 24, 2018, 10:50 am
#90
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I could understand a policy of them calling DL directly rather than agreeing to be handed your phone for two reasons: Risk of dropping/damaging your phone and possibility that you're really just talking to a friend posing as a DL agent.