Missed Basic Economy flight

Old Aug 19, 18, 8:01 am
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Missed Basic Economy flight

I made plans to visit my parents this weekend and bought a Basic Economy flight. I didnít anticipate changes to my plans, didnít need to bring an overhead bag, and didnít mind where I sat on a short flight.

I overslept on Friday morning and arrived at the airport at 6:00am (exactly when my flight was departing). I was naively devastated to learn that I was going to need to cough up $500 as I had completely forfeited my ticket. There were plenty of other flights with open seats.

I understand the rules though Iíll admit theyíre a bit misleading. $500 is a huge hit for me and to think itís disappearing into a corporation makes me want to cry.

I plan to plead my case to Delta in writing one more time. Iíve always had great experience with them but this is a cruel technicality. Any glimmer of hope for mercy on me or should I accept my fate?

thanks in advance.
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Old Aug 19, 18, 8:07 am
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Unfortunately this is standard practice on any non-refundable ticket (BE, Y, W, J, F) - especially if you have no status.

You can write but I wouldn't expect anything back. Next time I would also give a quick check online to see if WN (or even DL) had a last minute option that was cheaper than the $500 you were quoted (in which case you would just ditch the original ticket entirely)
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Old Aug 19, 18, 8:36 am
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Friends donít let friends buy Basic Economy.

Not a help, just a fact.
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Old Aug 19, 18, 9:02 am
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I think you should contact your alarm clock maker to see if they have any policy that can cover you. As Delta isn't at fault per your own admission.
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Old Aug 19, 18, 9:17 am
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Originally Posted by TheHorta View Post
Friends donít let friends buy Basic Economy.

Not a help, just a fact.


There is absolutely nothing wrong with a BE ticket, especially on a short flight.

Even if the OP had a main cabin ticket, the result would not have been any different. If the OP had status, and/or if the GA chooses to, potentially one can be added to the next available flight without any additional cost, but not a guarantee.
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Old Aug 19, 18, 9:23 am
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Originally Posted by Repooc17 View Post


There is absolutely nothing wrong with a BE ticket, especially on a short flight.

Even if the OP had a main cabin ticket, the result would not have been any different. If the OP had status, and/or if the GA chooses to, potentially one can be added to the next available flight without any additional cost, but not a guarantee.
even if the OP didnít have status, for $75 they could have done SDC/SDS. Much more reasonable.
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Old Aug 19, 18, 9:29 am
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Originally Posted by suvayanr View Post


even if the OP didnít have status, for $75 they could have done SDC/SDS. Much more reasonable.
Technically no. You lose all value once you miss the flight on a normal ticket without calling to cancel prior to departure. Most agents will be willing to rebook you as long as you show up within a reasonable amount of time.

BE tickets are as cheap as they are because of the associated rules. Same rules the other airlines follow. In fact in Europe regular coach tickets can have the same restrictions. Feel bad for OP. However these were the terms they agreed to in order to save $20-$40 over a regular coach ticket.
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Old Aug 19, 18, 9:35 am
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OP's situation has nothing to do with BE. Other than with full Y tickets which are not only fully refundable, but also retain their value for a year after the flight, OP would have met the same fate. Other fare buckets run the gamut from fully nonrefundable to refundable up until time of departure. But, at 6:01 AM, on other than a very, very expensive ticket, the value of OP's ticket was gone. No SDC.

Individual agents certainly have the ability to and some do, to reissue a ticket or to waive various change and cancellation fees. But, that is entirely discretionary.

There will now be 100 posts from people who got lucky. While I bear OP no ill will and don't mind that any one of those 100 who got lucky, did get lucky, the frank fact is that it is better for the rules to exist, be clear, and be enforced uniformly.

OP is wrong in one respect. The fare rules, especially for BE, are very clear.
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Old Aug 19, 18, 9:46 am
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Originally Posted by Often1 View Post
OP's situation has nothing to do with BE. Other than with full Y tickets which are not only fully refundable, but also retain their value for a year after the flight, OP would have met the same fate. Other fare buckets run the gamut from fully nonrefundable to refundable up until time of departure. But, at 6:01 AM, on other than a very, very expensive ticket, the value of OP's ticket was gone. No SDC.

Individual agents certainly have the ability to and some do, to reissue a ticket or to waive various change and cancellation fees. But, that is entirely discretionary.

There will now be 100 posts from people who got lucky. While I bear OP no ill will and don't mind that any one of those 100 who got lucky, did get lucky, the frank fact is that it is better for the rules to exist, be clear, and be enforced uniformly.

OP is wrong in one respect. The fare rules, especially for BE, are very clear.
correct, but at 5:59 OP knew he was going to be late, ticket had value, could have been changed.
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Old Aug 19, 18, 9:49 am
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Originally Posted by suvayanr View Post


correct, but at 5:59 OP knew he was going to be late, ticket had value, could have been changed.
Not on a BE ticket. Those are non-changeable even for a fee. Truly use it or lose it.

Also agree with Often1. The rules are very clear, there's nothing misleading about them. In fact DL adds a popup warning passenger of the rules.
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Old Aug 19, 18, 9:51 am
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Originally Posted by flyerCO View Post
Not on a BE ticket. Those are non-changeable even for a fee. Truly use it or lose it.
right, which is why I was saying the OP would have been better off if he just paid for the regular ticket. BE is terrible.
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Old Aug 19, 18, 9:53 am
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Originally Posted by flyerCO View Post
Not on a BE ticket. Those are non-changeable even for a fee. Truly use it or lose it.
Right. The point is, if OP had booked a Main Cabin fare, they could have called at 5:59 AM and moved the flight for a fee. The previous poster was asserting that even a Main cabin fare wouldnít have helped, which is untrue.

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Old Aug 19, 18, 9:55 am
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Originally Posted by suvayanr View Post


right, which is why I was saying the OP would have been better off if he just paid for the regular ticket. BE is terrible.
Suggest you read your replies. This is the first you've mentioned it. Thus far you've suggested OP could do things that could only be done on a regular ticket.
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Old Aug 19, 18, 10:03 am
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Originally Posted by flyerCO View Post
Suggest you read your replies. This is the first you've mentioned it. Thus far you've suggested OP could do things that could only be done on a regular ticket.

sorry - I see why thatís confusing. My original reply was to contradict the previous poster that the OP wouldnít have been better off on a regular economy ticket
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Old Aug 19, 18, 10:05 am
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Iím actually pretty surprised OP wasnít offered the opportunity to get on a later flight. Separately from ticket rules, Delta has a ďflat tire ruleĒ that allows airport agents the discretion to rebook late passengers onto a new flight if they narrowly miss the original booking; arriving at 6:00 AM for a 6:00 AM flight is exactly the sort of situation itís designed for. There is no guarantee and it isnít a published policy, so Delta wasnít obligated to help - but I would have expected it to apply even on a BE fare as long as OP was pleasant and contrite to the airport staff, so itís disappointing it didnít.

OP, going back to your original question, by the letter of the ticket rules you are definitely completely out of luck. But I still think two venues are worth pursuing. 1- check your credit card you purchased the ticket with to see if you have any travel insurance that might cover the scenario, and 2- write Delta a short, polite email expressing your disappointment that the ďflat tireĒ rule wasnít applied in your case, using that term.

I fully expect that you will not receive a refund for the second ticket, but you may receive a few SkyMiles as a customer service gesture, which is better than nothing.
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