Missed Basic Economy flight
#76
Join Date: Apr 2011
Posts: 3,394
Interesting. I am considering changing all my travel to Delta (mostly for route/schedule reasons). So far I've bought 4 BE tickets this month and saved $25 per one-way. I'm not very price sensitive, I just didn't see any value in paying $25 more.
So why would I buy BE? Well, I have no status (yet) so I'm not eligible for any kind of upgrade, I don't check a bag, and although I sometimes change my plans, when that happens I usually end up throwing away the original ticket anyway because most of my tickets are below the value of the change fee. The flights where I bought BE are all on E170/E175 so no chance of a middle seat (there's really not a bad seat on those planes).
I came to this thread because I was surprised that DL reportedly does not apply the flat tire rule to BE (as AA does, which is confirmed in the AA forum). That may influence my decision on whether to keep buying BE (although so far I'm $100 ahead)
(By the way, the majority of customers on my last flight were in BE. Maybe we're Delta's least valuable customers but they're making up for it in volume.)
So why would I buy BE? Well, I have no status (yet) so I'm not eligible for any kind of upgrade, I don't check a bag, and although I sometimes change my plans, when that happens I usually end up throwing away the original ticket anyway because most of my tickets are below the value of the change fee. The flights where I bought BE are all on E170/E175 so no chance of a middle seat (there's really not a bad seat on those planes).
I came to this thread because I was surprised that DL reportedly does not apply the flat tire rule to BE (as AA does, which is confirmed in the AA forum). That may influence my decision on whether to keep buying BE (although so far I'm $100 ahead)
(By the way, the majority of customers on my last flight were in BE. Maybe we're Delta's least valuable customers but they're making up for it in volume.)
I think DL would apply the flat tire rule for BE tickets depending on the circumstances. OP waking up late is not some extra-ordinary event that was outside of his control. And if OP got to the counter the moment his flight was going to be taking off, then it should have been readily apparent when OP woke up The flat-tire rule, is in place for exactly what it's called. Something like a flat tire on the way to the airport. An accident that snarls traffic, or some other type of emergency beyond your control.
Could DL have made an exception as customer service gesture, sure. But if OP had come here a week before the flight, and posed this exact scenario as a hypothetical "what would happen to me" question OP would have been told it's at best 50/50 DL applies the FTR or makes you buy a new ticket.
#77
Join Date: May 2013
Location: JFK
Posts: 459
I appreciate your use of "typically"
, I've been reading this thread because I have a basic economy flight coming up this Friday. I am gold with VS (which translates to gold with Delta) and fly Delta for all of my domestic business trips and a handful of leisure. Mainly so that I can maintain my gold status with VS.
So I've been reading related threads and having some concerns but mainly my reasons for selecting the basic economy tickets are these:
3 tickets, saving me around 100 USD over main cabin fare, (that covers 3 days of dog boarding).
Short flight (connecting in ATL), so middle doesn't matter, we're bringing carry on only (under seat). Potential for upgrade wasn't that important. It was really just 100 USD extra to select our seats in advance.
Bu the main reason- basic economy and main cabin fares both earn 5 tier points per segment (unless I shell out a lot more $ for a higher fare bucket). Why am I going to pay more to earn the same (minuscule) amount of TPs?
I'll revisit this decision after my flight.
, I've been reading this thread because I have a basic economy flight coming up this Friday. I am gold with VS (which translates to gold with Delta) and fly Delta for all of my domestic business trips and a handful of leisure. Mainly so that I can maintain my gold status with VS.So I've been reading related threads and having some concerns but mainly my reasons for selecting the basic economy tickets are these:
3 tickets, saving me around 100 USD over main cabin fare, (that covers 3 days of dog boarding).
Short flight (connecting in ATL), so middle doesn't matter, we're bringing carry on only (under seat). Potential for upgrade wasn't that important. It was really just 100 USD extra to select our seats in advance.
Bu the main reason- basic economy and main cabin fares both earn 5 tier points per segment (unless I shell out a lot more $ for a higher fare bucket). Why am I going to pay more to earn the same (minuscule) amount of TPs?
I'll revisit this decision after my flight.
#78


Join Date: Nov 2017
Posts: 208
The last couple times I've called Delta, the wait was 2+ hours. So if one tried to call before the departure of their flight & was on hold for hours, would Delta likely have given the flight credit?
#79
FlyerTalk Evangelist




Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 28,002
Go online. Can cancel the flight without human intervention. Can also see about SDC to later flight.
#80




Join Date: Jul 2000
Posts: 3,962
Hey lawyers reading this: The airlines are exempt from state law (mostly) under the Airline Deregulation Act.
But, don't you think a non-assignable ticket that is totally non-refundable would be illegal under your state's law?
But, don't you think a non-assignable ticket that is totally non-refundable would be illegal under your state's law?
#81
FlyerTalk Evangelist



Join Date: Mar 2010
Location: PIT
Programs: OZ Diamond, TK Elite, UA Refugee
Posts: 11,011
There’s been a car accident right at A in BOS. My SO is stuck in traffic and has to return rental car. I assume this would fall under some kind of flat tire rule?
#82




Join Date: Jul 2008
Posts: 1,257
The agents at Bos are pretty helpful so I would guess they will rebook your so
#83




Join Date: Jul 2003
Location: Atlanta
Posts: 6,489
Signed up for BE, out $750.00 because I missed my flight due to the taxi not arriving in time. This is highway robbery by the Airlines plain and simple. That's not a cheap ticket and anything that costs that much shouldn't be nonrefundable. Can't even get my baggage fee back.
#84




Join Date: Feb 2015
Location: ANC
Programs: DL DM
Posts: 2,720
Signed up for BE, out $750.00 because I missed my flight due to the taxi not arriving in time. This is highway robbery by the Airlines plain and simple. That's not a cheap ticket and anything that costs that much shouldn't be nonrefundable. Can't even get my baggage fee back.
Airfares are expensive. I get that. But 99% of the time the cost difference from BE to Main is not substantial. Pay the extra couple of bucks and choose your seat, and have flexibility in situations like these in knowing that at a minimum your ticket value is valid in the form of a credit in the full amount should you need to make changes, cancel, rebook, etc. If your schedule is that in flux, and you dont fly DL (or whatever airline) that often where a credit is feasible, buy refundable.
Last edited by GagaPilot; Sep 22, 2024 at 12:03 pm
#86




Join Date: Mar 2017
Programs: Skymiles Silver
Posts: 742
I have missed many a flight before, though I'm not sure if it was BE or not. Regardless, I have never had an agent at the airport tell me I had to pay for a new ticket or for the price differential for another flight. I get put on standby and I wait to clear. Have done this in Atlanta and out stations.
Have others not asked at the airport? Or do I just get lucky in who I'm dealing with?
Have others not asked at the airport? Or do I just get lucky in who I'm dealing with?
#87


Join Date: May 2010
Posts: 3,801
Signed up for BE, out $750.00 because I missed my flight due to the taxi not arriving in time. This is highway robbery by the Airlines plain and simple. That's not a cheap ticket and anything that costs that much shouldn't be nonrefundable. Can't even get my baggage fee back.
oh, my, after all those terms and conditions are just too hard to read, and now its highway robbery that theyre enforcing the terms of conditions you agreed to. 😂
And the taxi didnt arrive in time. So just to give us all a little more information what time was your flight and what time was your taxi supposed to arrive?
#88




Join Date: May 2011
Location: NYC
Programs: DL PM. 1MM
Posts: 2,151
oh, my, after all those terms and conditions are just too hard to read, and now its highway robbery that theyre enforcing the terms of conditions you agreed to. 😂
And the taxi didnt arrive in time. So just to give us all a little more information what time was your flight and what time was your taxi supposed to arrive?
And the taxi didnt arrive in time. So just to give us all a little more information what time was your flight and what time was your taxi supposed to arrive?
#89


Join Date: Apr 2016
Posts: 2,130
Point is, you can do everything right and still have things go haywire. You should not always assume that someone planned poorly or that there was a lesson to be learned as you have no idea what might be going on in someone's life that caused them to have things go haywire. Have a little grace for others.
#90



Join Date: Oct 2016
Posts: 4,697
oh, my, after all those terms and conditions are just too hard to read, and now its highway robbery that theyre enforcing the terms of conditions you agreed to. 😂
And the taxi didnt arrive in time. So just to give us all a little more information what time was your flight and what time was your taxi supposed to arrive?
And the taxi didnt arrive in time. So just to give us all a little more information what time was your flight and what time was your taxi supposed to arrive?

