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Why do my Tickets always need to be Manually reissued?

Why do my Tickets always need to be Manually reissued?

Old Jul 16, 18, 2:09 pm
  #1  
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Why do my Tickets always need to be Manually reissued?

Every time there is a weather waiver and I try to change my ticket online, it won't allow me.

When I call, it won't allow the agent and they forward my call to the manual reissue desk (what they call it) and I always speak to some great person in Europe who at least for me always bend over backwards to make me happy (i've done changes that weren't allowed by the weather waiver no charges no complaints, they just do it.)

But I can't figure out why I always have to have my ticket manually reissued and it won't allow me to make the changes online. Can anyone shed some light?

Last edited by HWGeeks; Jul 16, 18 at 2:10 pm Reason: typo
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Old Jul 16, 18, 3:13 pm
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Hardware geeks are the hands on types so it seems to follow that aspect.

IOW - I have no clue ... but good to hear Delta has been helpful.
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Old Jul 16, 18, 4:53 pm
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If you end up speaking to 'someone in Europe' are you by chance often flying to Europe? Do you often have KLM or AF segments?
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Old Jul 16, 18, 5:07 pm
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IME, the two situations that always get me involved with manual reissues are 1- international tickets involving partner airlines, especially if byzantine taxes and fees need to be recalculated, and 2- tickets involving confirmed upgrades using instruments or miles.

I do very little domestic travel on pure DL metal itineraries, which... means I end up dealing with the reissue desk a lot, too.
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Old Jul 16, 18, 5:16 pm
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Nope I mainly fly JFK to SDQ DL metal (international but not Europe)

On two occasions where I asked, one agent, said he was in Spain and another agent said she was in France. I have spoken to a few but don't always get to the where are you located question.

All calls are in English.

Now that I saw the part about upgrades. Almost all of my flights I buy Y but pay to Upgrade to F (tends to be cheaper for me that way most of the time) So this may be why.
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Old Jul 16, 18, 6:24 pm
  #6  
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My thoughts? Archaic software and hardware systems at DL somehow require this.

Either that or unnecessary audit reasons require it.
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Old Jul 16, 18, 6:40 pm
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Originally Posted by vincentharris View Post
My thoughts? Archaic software and hardware systems at DL somehow require this.

Either that or unnecessary audit reasons require it.
Might be that as well, I always have to show my credit card to check in.
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Old Jul 16, 18, 11:55 pm
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Originally Posted by HWGeeks View Post
Might be that as well, I always have to show my credit card to check in.
No, that has to do with flying to/from SDQ.
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Old Jul 17, 18, 10:56 am
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Paying for Y and upgrading to F/J is certainly a factor, but I also know that Delta has that route on high fraud alert, per some other threads around here.
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