Why do my Tickets always need to be Manually reissued?
Jul 16, 2018, 2:09 pm
#1
Original Poster
Join Date: Jun 2009
Location: Somewhere
Programs: Delta Plat
Posts: 3,363
Why do my Tickets always need to be Manually reissued?
Every time there is a weather waiver and I try to change my ticket online, it won't allow me.
When I call, it won't allow the agent and they forward my call to the manual reissue desk (what they call it) and I always speak to some great person in Europe who at least for me always bend over backwards to make me happy (i've done changes that weren't allowed by the weather waiver no charges no complaints, they just do it.)
But I can't figure out why I always have to have my ticket manually reissued and it won't allow me to make the changes online. Can anyone shed some light?
When I call, it won't allow the agent and they forward my call to the manual reissue desk (what they call it) and I always speak to some great person in Europe who at least for me always bend over backwards to make me happy (i've done changes that weren't allowed by the weather waiver no charges no complaints, they just do it.)
But I can't figure out why I always have to have my ticket manually reissued and it won't allow me to make the changes online. Can anyone shed some light?
Last edited by HWGeeks; Jul 16, 2018 at 2:10 pm Reason: typo
Jul 16, 2018, 5:07 pm
#4
Join Date: May 2009
Location: Seattle, WA
Programs: DL Diamond 1.7MM, Starlux Insighter, Bonvoy Titanium, Hilton Gold, Hertz PC
Posts: 3,947
IME, the two situations that always get me involved with manual reissues are 1- international tickets involving partner airlines, especially if byzantine taxes and fees need to be recalculated, and 2- tickets involving confirmed upgrades using instruments or miles.
I do very little domestic travel on pure DL metal itineraries, which... means I end up dealing with the reissue desk a lot, too.
I do very little domestic travel on pure DL metal itineraries, which... means I end up dealing with the reissue desk a lot, too.
Jul 16, 2018, 5:16 pm
#5
Original Poster
Join Date: Jun 2009
Location: Somewhere
Programs: Delta Plat
Posts: 3,363
Nope I mainly fly JFK to SDQ DL metal (international but not Europe)
On two occasions where I asked, one agent, said he was in Spain and another agent said she was in France. I have spoken to a few but don't always get to the where are you located question.
All calls are in English.
Now that I saw the part about upgrades. Almost all of my flights I buy Y but pay to Upgrade to F (tends to be cheaper for me that way most of the time) So this may be why.
On two occasions where I asked, one agent, said he was in Spain and another agent said she was in France. I have spoken to a few but don't always get to the where are you located question.
All calls are in English.
Now that I saw the part about upgrades. Almost all of my flights I buy Y but pay to Upgrade to F (tends to be cheaper for me that way most of the time) So this may be why.
Jul 16, 2018, 6:40 pm
#7
Original Poster
Join Date: Jun 2009
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Programs: Delta Plat
Posts: 3,363
Jul 16, 2018, 11:55 pm
#8
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Join Date: Sep 2003
Location: San Antonio
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