NRSA gets caught and removed
Apr 2, 2018, 12:07 pm
#17
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Would a DL employee who has never worked as a GA know how to do this? I'm thinking of my DL ATL CO gate agent for a day experience, and IIRC if you didn't know how to change seats, it would take some fiddling with the computer to do it and perhaps more to try to make it seem innocuous. Staff who normally work at check in counters would be trained as GAs, I guess, and phone reservations people probably are familiar with the system, but could other DL employees do this easily?
If the NRSA was flying from his/her home airport, depending on how big a station it is, the GA might know the person, which I'd expect at SFO but not JFK. So I'm curious whether the NRSA party was traveling outbound or inbound. I also wonder whether the NRSA has done this before as well as generally how often it happens. This could explain some mysterious seat moves that we've experienced.
If the NRSA was flying from his/her home airport, depending on how big a station it is, the GA might know the person, which I'd expect at SFO but not JFK. So I'm curious whether the NRSA party was traveling outbound or inbound. I also wonder whether the NRSA has done this before as well as generally how often it happens. This could explain some mysterious seat moves that we've experienced.
Some certainly would. Depending on their role in the company. IT, Customer service, I am sure there are others.
Apr 2, 2018, 12:38 pm
#18
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I'm wondering if that's why this particular incident was stopped. Perhaps the NRSA was twiddling around while the computer was logged in with the GA's account, making it look like the GA made the changes. When the GA saw what happened, he/she had to do something to avoid being falsely blamed (the GA may in that case be liable for a different policy violation of letting an other employee use their account, though).
Apr 2, 2018, 1:11 pm
#19
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This sounds like the NRSA also violated what's left of their dress code. Aren't nonrevs still requested to dress in good taste, not be offensive, and not wear overly revealing clothes?
Apr 2, 2018, 1:20 pm
#20
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Regardless of dress code, I would be very surprised if employees who are not the on-duty GA for that flight are permitted to make changes to their own (or anyone else's) reservations at the GA desk. That flight was under gate control and the GA should have been the only person inside anyone's reservation. If the GA told the nonrev that it was OK to do use the computer, then they also have some liability here.
Apr 2, 2018, 1:32 pm
#21
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Regardless of dress code, I would be very surprised if employees who are not the on-duty GA for that flight are permitted to make changes to their own (or anyone else's) reservations at the GA desk. That flight was under gate control and the GA should have been the only person inside anyone's reservation. If the GA told the nonrev that it was OK to do use the computer, then they also have some liability here.
Apr 2, 2018, 1:32 pm
#22
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Regardless of dress code, I would be very surprised if employees who are not the on-duty GA for that flight are permitted to make changes to their own (or anyone else's) reservations at the GA desk. That flight was under gate control and the GA should have been the only person inside anyone's reservation. If the GA told the nonrev that it was OK to do use the computer, then they also have some liability here.
Apr 2, 2018, 1:44 pm
#23
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Regardless of dress code, I would be very surprised if employees who are not the on-duty GA for that flight are permitted to make changes to their own (or anyone else's) reservations at the GA desk. That flight was under gate control and the GA should have been the only person inside anyone's reservation. If the GA told the nonrev that it was OK to do use the computer, then they also have some liability here.
Think about it - you walk by and see a uniformed DL agent/redcoat/pilot whatever...you don't think twice. You walk by and see someone in jeans and a t-shirt...maybe you think DL has just installed a self-service kiosk there.
Apr 2, 2018, 1:51 pm
#24
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Regardless of dress code, I would be very surprised if employees who are not the on-duty GA for that flight are permitted to make changes to their own (or anyone else's) reservations at the GA desk. That flight was under gate control and the GA should have been the only person inside anyone's reservation. If the GA told the nonrev that it was OK to do use the computer, then they also have some liability here.
Apr 2, 2018, 2:58 pm
#25
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She probably thought she wouldn't get caught since the pair she split up was travelling on separate PRNs. I suspect it's happened to me before because Mr. Marylou and I always fly INTL on separate PRNs, mine paid and his mileage, even though I always call and have them "linked" FWTW.
Apr 2, 2018, 4:04 pm
#27
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This is clearly Delta's fault and something should be done about it. I just don't know what.
If this happened exactly as the previous posters said, then I'm at a loss as to what to think. If this DIDN'T happen as described, I'm at a loss as to what to think.
Can't we at least have a cell phone video, a news report, or someone else who was a witness who can say, "I saw the whole thing and here's the true story." Without enough information, I'm throwing the B.S. flag on this one.
If this happened exactly as the previous posters said, then I'm at a loss as to what to think. If this DIDN'T happen as described, I'm at a loss as to what to think.
Can't we at least have a cell phone video, a news report, or someone else who was a witness who can say, "I saw the whole thing and here's the true story." Without enough information, I'm throwing the B.S. flag on this one.
Apr 2, 2018, 5:59 pm
#29
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Lady jumps from MSY-LAX flight this morning
Delta Air Line Passenger Opens Door and Jumps From Jet at New Orleans MSY Airport - Renés PointsRenés Points
Well that is until someone points out the facts are just as the OP stated and then they run an hide until the next chance to attack an OP!
Last edited by Renes Points; Apr 2, 2018 at 9:52 pm Reason: spelling issue - yes i always have them!
Apr 2, 2018, 6:24 pm
#30
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If the employee logged into the computer using another employees password then that is a fireable offense. If the gate agent allowed another employee to use their computer while they are working on that computer I would think that they would be subject to severe disciplinary action.