NRSA gets caught and removed
 

I was flying SFO-JFK two or three weeks ago. 2130 redeye on 767 so D1 cabin was not full. While waiting to board, see NRSA go behind podium and start playing on the computer while GA was tagging bags. Apparently she was flying with a friend and wanted to sit together. While fairly empty, the 767 didn't have any empty seats in D1 in middle section. She started moving people around so that she and her friend could be next to each other. Got caught out when two of the moved passengers (one paid, one retired Delta employee who happened to be flying together) made a comment to GA. Apparently he thought she was just looking to see how likely to clear. He never realized she had moved seat assignments till the comments when the little piece of paper printed for seat change. About 15 minutes before departure, on comes a redcoat. He politely explains that they're need to get off the plane. She of course acted like nothing was wrong and asked what happened to cause the need. Very quietly bent over and told her you know what you did in the computer. Her and friend had to get up, grab their crap (which they had seemed to spread everywhere), and do the perp walk. What the end result was I do not know. However was happy to hear/see DL employee putting a stop to SHENA, even if not what we normally regard as SHENA. Risking not just free flights privileges but her job seems stupid for something like this.

Good on that GA for not letting it slide.

If true that’s a real ballsy move by the non-rev......totally not cool.

DL needs to start naming and shaming these people. Hopefully the news that they've been terminated goes out in some sort of company-wide letter. NRSAs need the fear of God struck into them.

This is an interesting variation on NRSAs baording and then trying to insist that revenue passengers move so that they can sit together. I hope the affected revenue passenger reports this in addition to DL so that the NRSA gets more than a warning. It's outrageous but not surprising given the entitled attitudes of a few NRSAs and the tendency for many but not all DL employees to look after their own.

That ought ro be a fireable offense.

Unless the employee also embezzled a significant amount of money, I doubt that the employee was terminated.

But, for purposes of other threads, it's worth noting that DL can see exactly who changed any aspect of a PNR.

I'm wondering if that's why this particular incident was stopped. Perhaps the NRSA was twiddling around while the computer was logged in with the GA's account, making it look like the GA made the changes. When the GA saw what happened, he/she had to do something to avoid being falsely blamed (the GA may in that case be liable for a different policy violation of letting an other employee use their account, though).

Would a DL employee who has never worked as a GA know how to do this? I'm thinking of my DL ATL CO gate agent for a day experience, and IIRC if you didn't know how to change seats, it would take some fiddling with the computer to do it and perhaps more to try to make it seem innocuous. Staff who normally work at check in counters would be trained as GAs, I guess, and phone reservations people probably are familiar with the system, but could other DL employees do this easily?

If the NRSA was flying from his/her home airport, depending on how big a station it is, the GA might know the person, which I'd expect at SFO but not JFK. So I'm curious whether the NRSA party was traveling outbound or inbound. I also wonder whether the NRSA has done this before as well as generally how often it happens. This could explain some mysterious seat moves that we've experienced.

So should many of the changes to the SkyMiles program but THAT clearly has not happened! :(

But for this thread, it's worth noting that presumably the GA was logged onto the system and that's who would be shown as having changed the seats.

David

Talk about a "DYKWIA" attitude. I hope Delta revokes their NRSA privileges as this puts everyone else's perks in jeopardy.

It's not a question of theft of services or cash, it is a matter of the egregious nature by which this non-rev employee violated the DL brand. Placing themselves over the paying customer says a lot about what this employee values. If DL does not terminate the employee it says something about how important the company's culture and brand are to them. A few bad employees can ruin the entire company. Look at UA.

You would think they would just be delighted to fly D1 on this route for free.