Community
Wiki Posts
Search

A First in First

Thread Tools
 
Search this Thread
 
Old Jan 25, 2018 | 9:42 pm
  #16  
FlyerTalk Evangelist
60 Nights
50 Countries Visited
3M
20 Years on Site
 
Join Date: Sep 2003
Location: HH Diamond, Marriott, IHG, Hyatt something
Posts: 34,516
I’ve flown as the only FC passenger on a DL flight. Not a big deal.
Jaimito Cartero is offline  
Old Jan 25, 2018 | 9:55 pm
  #17  
In memoriam, FlyerTalk Evangelist
 
Join Date: May 2005
Location: PIT
Programs: DM life is over 2MM PM now & NW MillionAir Wyndham Rewards Plat -Hotels.com Silver -Accor Silver
Posts: 15,407
Originally Posted by Renes Points
The in print wording said "if the GAs have time"! That is the out. Like weather. Do you as a mega FF thing DL really cares? I really want to know. I think they have given up.
Do they? It seems not, but, you'd think they would care, since, I think it's fair to say that, it's the number one perk that most frequent flyers look for, and, the bad will that it surely genetates when Medallions see empty seats up front, knowing that they're on the UG list, and hafto sit there stewing about it during flights, while they're watching the seats fly empty!

Last edited by davetravels; Jan 26, 2018 at 9:18 am
davetravels is offline  
Old Jan 26, 2018 | 8:50 am
  #18  
FlyerTalk Evangelist
10 Countries Visited
20 Countries Visited
30 Countries Visited
15 Years on Site
 
Join Date: Jun 2008
Programs: Lifetime Hilton Diamond, Lifetime Marriott Titanium, "Lifetime" DL DM (subject to DL CEO whims)
Posts: 12,801
Report these events to:


Michael J. Hecht
Delta Air Lines – Customer Engagement & Loyalty
Director, SkyMiles Program
[email protected]



I have reason to believe that DL has become sensitized to the resentment caused by this failure of the benefits program.
MSPeconomist likes this.
StayingHomeIsBetter is offline  
Old Jan 26, 2018 | 2:59 pm
  #19  
 
Join Date: Oct 2002
Posts: 2,039
It's probably more common than you think on off-peak flights (Holidays, weekends, seasonality, time of departure, etc.) but if you travel primarily on peak flights, you won't realize it. I even had an MD88 flight in early fall (while traveling on Economy Basic fare) GPT-ATL with nobody in First.
Bagels is offline  
Old Jan 26, 2018 | 3:20 pm
  #20  
All eyes on you!
5 Years on Site
 
Join Date: Feb 2017
Programs: DL DM/MM, UA Gold, Bonvoy (lol) Titanium/LTP
Posts: 3,360
Originally Posted by Bagels
It's probably more common than you think on off-peak flights (Holidays, weekends, seasonality, time of departure, etc.) but if you travel primarily on peak flights, you won't realize it. I even had an MD88 flight in early fall (while traveling on Economy Basic fare) GPT-ATL with nobody in First.
Still surprises me. Would have figured they'd start giving FCM offers for $10 just to guarantee no elites got upgraded
ethernal is offline  
Old Jan 27, 2018 | 4:12 pm
  #21  
 
Join Date: Jan 2002
Location: USA
Posts: 222
I hopped an earlier flight this week to MSP, GA moved me to the earlier flight per my ask, assigned me a seat but skipped putting me up front. When I boarded, the red coat pointed to my status on my boarding pass to GA, he shrugged his shoulders. Flight departed with empty seats up front. It does happen.
FF524 is offline  
Old Jan 27, 2018 | 4:43 pm
  #22  
10 Countries Visited
20 Countries Visited
30 Countries Visited
10 Years on Site
 
Join Date: Jan 2013
Location: midwest
Programs: DL Gold (after 11 yrs at PM)
Posts: 949
I was #3 on UG list not too long ago, and while F checked in full per GIDS, at T-5 mins there was one empty F seat. T-1 the GA came on board, chatted briefly with an FA in the galley, and then they closed the door and we flew out with an F seat empty. At #3 on the list, in my window C+ seat, I stayed quiet. But it did seem kinda crappy. UGs are getting more and more rare, and GAs who won't pull up a seated elite when there's a no-show are frustrating. Can they not say to the FA: "offer 14D the UG after seatbelt sign is off" if they don't want to delay the push?
RaflW is offline  
Old Jan 27, 2018 | 5:06 pm
  #23  
Suspended
 
Join Date: Jul 2010
Location: Orlando, FL Area
Programs: Delta SkySponge ExtraAbsorbent, SPG Gold
Posts: 29,980
Originally Posted by Renes Points
The in print wording said "if the GAs have time"! That is the out. Like weather. Do you as a mega FF thing DL really cares? I really want to know. I think they have given up.
Agreed. Loyalty programs are a joke now. I'm flexible with travel so I just buy the cheap F fares. I've had to be very stern with a couple of flight attendants. On two flights I knew the person next to me had been upgraded and their meal choice was taken first. I politely but firmly stated that I actually paid for my seat and wanted my meal choice. They didn't give me any grief after that.
readywhenyouare is offline  
Old Jan 27, 2018 | 5:43 pm
  #24  
A FlyerTalk Posting Legend
1M
40 Countries Visited
All eyes on you!
10 Years on Site
 
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, SK Gold, Bonvoy Plat LTG, Hyatt Glob, HH Diamond
Posts: 47,354
Originally Posted by readywhenyouare


Agreed. Loyalty programs are a joke now. I'm flexible with travel so I just buy the cheap F fares. I've had to be very stern with a couple of flight attendants. On two flights I knew the person next to me had been upgraded and their meal choice was taken first. I politely but firmly stated that I actually paid for my seat and wanted my meal choice. They didn't give me any grief after that.
Does that actually work?

I basically stopped even looking at DL after paying for F on SFO-ATL, and being told the only option left for me was some kind of cold platter that was roughly equivalent to the appetizer handed out on AC flights of similar length. Meanwhile I got to watch most of the rest of the cabin eat a decent hot meal.

I commented to the FA that they advertised a meal when I bought my ticket (though I did not explicitly say "I paid for first").

For reference, the website currently says "For flights over 1,500 miles, you’ll find a fresh, full meal service — featuring a variety of healthy and local options as part of your meal. You’ll have several meal selections to choose from."

I was not offered a "full meal" by any definition. And there were no "selections". I believe the entire cabin had 2 options at the beginning (hardly "several"), and I certainly did not have a choice.
canadiancow is offline  
Old Jan 28, 2018 | 7:09 am
  #25  
pvn
Suspended
 
Join Date: Nov 2010
Location: MEM
Programs: Starbucks Green Card
Posts: 5,431
Originally Posted by readywhenyouare


Agreed. Loyalty programs are a joke now. I'm flexible with travel so I just buy the cheap F fares. I've had to be very stern with a couple of flight attendants. On two flights I knew the person next to me had been upgraded and their meal choice was taken first. I politely but firmly stated that I actually paid for my seat and wanted my meal choice. They didn't give me any grief after that.
Even if you think paid F customers should get meal choice priority (which isn't a published benefit), calling out another customer specifically as being an upgrade and therefore less worthy than you is a really bad move. That passenger didn't wrong you.
pvn is offline  
Old Jan 28, 2018 | 7:47 am
  #26  
All eyes on you!
15 Years on Site
 
Join Date: Jun 2006
Posts: 2,436
Originally Posted by readywhenyouare


Agreed. Loyalty programs are a joke now. I'm flexible with travel so I just buy the cheap F fares. I've had to be very stern with a couple of flight attendants. On two flights I knew the person next to me had been upgraded and their meal choice was taken first. I politely but firmly stated that I actually paid for my seat and wanted my meal choice. They didn't give me any grief after that.
So...you knew your meal choice wasn't available after your seatmates order....or...just flexing your
verbal muscle to let the FA know you're the boss? The verbal DYKIPFTS? (Don't you know I paid for this seat?)
OHDL1 is offline  
Old Jan 28, 2018 | 8:04 am
  #27  
In memoriam, FlyerTalk Evangelist
 
Join Date: May 2005
Location: PIT
Programs: DM life is over 2MM PM now & NW MillionAir Wyndham Rewards Plat -Hotels.com Silver -Accor Silver
Posts: 15,407
Originally Posted by readywhenyouare

I've had to be very stern with a couple of flight attendants. On two flights I knew the person next to me had been upgraded and their meal choice was taken first. I politely but firmly stated that I actually paid for my seat and wanted my meal choice.
Seriously?!?!?

First of all, I can't imagine sitting next to someone who did that for the rest of the flight, but, secondly, . . . . .

Is there some official protocol that the FAs are supposed to give first choices to pax who paid for F? How would they even know? My understanding is that, they know who's a non-rev, and that's it.
davetravels is offline  
Old Jan 28, 2018 | 11:26 am
  #28  
Suspended
 
Join Date: Jul 2010
Location: Orlando, FL Area
Programs: Delta SkySponge ExtraAbsorbent, SPG Gold
Posts: 29,980
Originally Posted by davetravels
Seriously?!?!?

First of all, I can't imagine sitting next to someone who did that for the rest of the flight, but, secondly, . . . . .

Is there some official protocol that the FAs are supposed to give first choices to pax who paid for F? How would they even know? My understanding is that, they know who's a non-rev, and that's it.
The flight attendants know who is an upgrade and also their medallion status. If they follow FEBO and I don't get my choice then that's fine but jumping around the cabin going my medallion priority is tacky. I'm only a gold so I would be screwed in that case. I actually paid to sit there and should get the benefits of it.
readywhenyouare is offline  
Old Jan 28, 2018 | 12:52 pm
  #29  
All eyes on you!
10 Years on Site
 
Join Date: Feb 2016
Programs: DL DM, SPG Plat 100/LT Gold, Marriott Plat, National Executive Elite
Posts: 2,997
Originally Posted by FF524
I hopped an earlier flight this week to MSP, GA moved me to the earlier flight per my ask, assigned me a seat but skipped putting me up front. When I boarded, the red coat pointed to my status on my boarding pass to GA, he shrugged his shoulders. Flight departed with empty seats up front. It does happen.
Is there a reason you just took it instead of attempting to communicate with the Red Coat to secure your upgrade?

Its passive behavior like this that reinforces bad behavior by gate staff...you should always ask them about the upgrade, not just shrug your shoulders over it
btonkid12345 is offline  
Old Jan 28, 2018 | 12:54 pm
  #30  
All eyes on you!
10 Years on Site
 
Join Date: Feb 2016
Programs: DL DM, SPG Plat 100/LT Gold, Marriott Plat, National Executive Elite
Posts: 2,997
Originally Posted by readywhenyouare


The flight attendants know who is an upgrade and also their medallion status. If they follow FEBO and I don't get my choice then that's fine but jumping around the cabin going my medallion priority is tacky. I'm only a gold so I would be screwed in that case. I actually paid to sit there and should get the benefits of it.
No, you are the only one being tacky. FAs are allowed to go by status. Everyone who is in F paid for that flight, and some were upgraded/had their meal orders taken before you because they are more loyal to DL than you.

You are just a lowly gold. If I were the FA, I would apologize and ask you to write in online with your complaint, but its certainly unacceptable to take a higher status pax's meal simply because you paid for F for that flight. What if the PM or DM who was upgraded paid a higher main cabin fare, than your discounted first fare?

Point is, your behavior and language you used for a meal choice is wild. I hope I never sit next to you
btonkid12345 is offline  


Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2026 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.