A First in First
#17
In memoriam, FlyerTalk Evangelist
Join Date: May 2005
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Do they? It seems not, but, you'd think they would care, since, I think it's fair to say that, it's the number one perk that most frequent flyers look for, and, the bad will that it surely genetates when Medallions see empty seats up front, knowing that they're on the UG list, and hafto sit there stewing about it during flights, while they're watching the seats fly empty!
Last edited by davetravels; Jan 26, 2018 at 9:18 am
#18
FlyerTalk Evangelist




Join Date: Jun 2008
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Report these events to:
Michael J. Hecht
Delta Air Lines – Customer Engagement & Loyalty
Director, SkyMiles Program
[email protected]
I have reason to believe that DL has become sensitized to the resentment caused by this failure of the benefits program.
Michael J. Hecht
Delta Air Lines – Customer Engagement & Loyalty
Director, SkyMiles Program
[email protected]
I have reason to believe that DL has become sensitized to the resentment caused by this failure of the benefits program.
#19
Join Date: Oct 2002
Posts: 2,039
It's probably more common than you think on off-peak flights (Holidays, weekends, seasonality, time of departure, etc.) but if you travel primarily on peak flights, you won't realize it. I even had an MD88 flight in early fall (while traveling on Economy Basic fare) GPT-ATL with nobody in First.
#20


Join Date: Feb 2017
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Posts: 3,360
It's probably more common than you think on off-peak flights (Holidays, weekends, seasonality, time of departure, etc.) but if you travel primarily on peak flights, you won't realize it. I even had an MD88 flight in early fall (while traveling on Economy Basic fare) GPT-ATL with nobody in First.
#21
Join Date: Jan 2002
Location: USA
Posts: 222
I hopped an earlier flight this week to MSP, GA moved me to the earlier flight per my ask, assigned me a seat but skipped putting me up front. When I boarded, the red coat pointed to my status on my boarding pass to GA, he shrugged his shoulders. Flight departed with empty seats up front. It does happen.
#22




Join Date: Jan 2013
Location: midwest
Programs: DL Gold (after 11 yrs at PM)
Posts: 949
I was #3 on UG list not too long ago, and while F checked in full per GIDS, at T-5 mins there was one empty F seat. T-1 the GA came on board, chatted briefly with an FA in the galley, and then they closed the door and we flew out with an F seat empty. At #3 on the list, in my window C+ seat, I stayed quiet. But it did seem kinda crappy. UGs are getting more and more rare, and GAs who won't pull up a seated elite when there's a no-show are frustrating. Can they not say to the FA: "offer 14D the UG after seatbelt sign is off" if they don't want to delay the push?
#23
Suspended
Join Date: Jul 2010
Location: Orlando, FL Area
Programs: Delta SkySponge ExtraAbsorbent, SPG Gold
Posts: 29,980
Agreed. Loyalty programs are a joke now. I'm flexible with travel so I just buy the cheap F fares. I've had to be very stern with a couple of flight attendants. On two flights I knew the person next to me had been upgraded and their meal choice was taken first. I politely but firmly stated that I actually paid for my seat and wanted my meal choice. They didn't give me any grief after that.
#24
A FlyerTalk Posting Legend




Join Date: Sep 2012
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Agreed. Loyalty programs are a joke now. I'm flexible with travel so I just buy the cheap F fares. I've had to be very stern with a couple of flight attendants. On two flights I knew the person next to me had been upgraded and their meal choice was taken first. I politely but firmly stated that I actually paid for my seat and wanted my meal choice. They didn't give me any grief after that.
I basically stopped even looking at DL after paying for F on SFO-ATL, and being told the only option left for me was some kind of cold platter that was roughly equivalent to the appetizer handed out on AC flights of similar length. Meanwhile I got to watch most of the rest of the cabin eat a decent hot meal.
I commented to the FA that they advertised a meal when I bought my ticket (though I did not explicitly say "I paid for first").
For reference, the website currently says "For flights over 1,500 miles, you’ll find a fresh, full meal service — featuring a variety of healthy and local options as part of your meal. You’ll have several meal selections to choose from."
I was not offered a "full meal" by any definition. And there were no "selections". I believe the entire cabin had 2 options at the beginning (hardly "several"), and I certainly did not have a choice.
#25
Suspended
Join Date: Nov 2010
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Agreed. Loyalty programs are a joke now. I'm flexible with travel so I just buy the cheap F fares. I've had to be very stern with a couple of flight attendants. On two flights I knew the person next to me had been upgraded and their meal choice was taken first. I politely but firmly stated that I actually paid for my seat and wanted my meal choice. They didn't give me any grief after that.
#26


Join Date: Jun 2006
Posts: 2,436
Agreed. Loyalty programs are a joke now. I'm flexible with travel so I just buy the cheap F fares. I've had to be very stern with a couple of flight attendants. On two flights I knew the person next to me had been upgraded and their meal choice was taken first. I politely but firmly stated that I actually paid for my seat and wanted my meal choice. They didn't give me any grief after that.
verbal muscle to let the FA know you're the boss? The verbal DYKIPFTS? (Don't you know I paid for this seat?)
#27
In memoriam, FlyerTalk Evangelist
Join Date: May 2005
Location: PIT
Programs: DM life is over 2MM PM now & NW MillionAir Wyndham Rewards Plat -Hotels.com Silver -Accor Silver
Posts: 15,407
Seriously?!?!? 
First of all, I can't imagine sitting next to someone who did that for the rest of the flight, but, secondly, . . . . .
Is there some official protocol that the FAs are supposed to give first choices to pax who paid for F? How would they even know? My understanding is that, they know who's a non-rev, and that's it.
#28
Suspended
Join Date: Jul 2010
Location: Orlando, FL Area
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Seriously?!?!? 
First of all, I can't imagine sitting next to someone who did that for the rest of the flight, but, secondly, . . . . .
Is there some official protocol that the FAs are supposed to give first choices to pax who paid for F? How would they even know? My understanding is that, they know who's a non-rev, and that's it.
#29


Join Date: Feb 2016
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Posts: 2,997
I hopped an earlier flight this week to MSP, GA moved me to the earlier flight per my ask, assigned me a seat but skipped putting me up front. When I boarded, the red coat pointed to my status on my boarding pass to GA, he shrugged his shoulders. Flight departed with empty seats up front. It does happen.
Its passive behavior like this that reinforces bad behavior by gate staff...you should always ask them about the upgrade, not just shrug your shoulders over it
#30


Join Date: Feb 2016
Programs: DL DM, SPG Plat 100/LT Gold, Marriott Plat, National Executive Elite
Posts: 2,997
The flight attendants know who is an upgrade and also their medallion status. If they follow FEBO and I don't get my choice then that's fine but jumping around the cabin going my medallion priority is tacky. I'm only a gold so I would be screwed in that case. I actually paid to sit there and should get the benefits of it.
You are just a lowly gold. If I were the FA, I would apologize and ask you to write in online with your complaint, but its certainly unacceptable to take a higher status pax's meal simply because you paid for F for that flight. What if the PM or DM who was upgraded paid a higher main cabin fare, than your discounted first fare?
Point is, your behavior and language you used for a meal choice is wild. I hope I never sit next to you





